If it says
Disabled
or
Broken
, then right click and select
Repair
or
Enable
to
try and fix the connection.
If this fails, disconnect the reader, reboot your PC and repeat from Step 1.
The Reader can disconnect in situations where the Reader has been
repeatedly plugged and unplugged before Windows has had a chance to
properly and completely process the network connection. In this situation it
is possible for the Reader to appear on the network for about a minute
before it is disconnected by the Windows networking system.
The solution is:
1. Unplug the Reader.
2. Wait for the Reader's network connection to be removed from the
Network Connections
window.
Once the network connection has been removed:
1. Plug the Reader back in.
2. Wait for the network connection to re-appear and become
Connected.
3. Connect to the Reader via the ReaderManager.
Another solution is to try another USB port as USB ports can fail on PCs. As
with the previous case:
1. Unplug the Reader.
2. Wait for the network connection to be removed.
3. Plug the Reader into another USB port.
Windows networking can take some time (a few minutes) to create the
network connection if the Reader has been rapidly plugged and unplugged.
If the Reader network device does not disappear within 5 minutes of being
disconnected, reboot your PC because it is a problem with Windows
Networking or the USB port has locked up.
You should NEVER have to power cycle a Reader
because you are having problems with your PC or
with Windows. Power cycling can just cause more
problems with Windows and Windows networking.
It is important to understand that USB problems are usually caused by
Windows networking delays and Windows networking problems which
cause people to rapidly unplug and plug the USB cable and create even
more problems.
Step 4. Open the
Connection
menu in the ReaderManager to see a list of Readers
available on the network. The new Reader will be identified by its Model
Name-Serial Number.
MARS-1-2-4-6 USER MANUAL
64-70-017-DOC ver.1
33
