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Instruction for Purchaser - Warranty and Purchaser's Complaint Terms and Conditions:
1) A complaint concerning the (in)completeness of delivery should be filed with the supplier in conformity with
SR Commercial Code and SR Civil Code.
2) The manufacturer provides a warranty of 24 (twenty-four) months of the date of sale to the end user, provided,
however, that the minimum return water temperature of 60ºC is maintained.
The warranty period shall begin to run on the date of purchase of the product irrespective of when the product
is put into operation.
3) The warranty shall not apply to/cover any defects or damage caused by, due to and/ or arising from:
Failure to follow the user's manual instructions for the operation and maintenance of the boiler; lack of or
improper maintenance or the use for any purpose other than that for which the product is intended; low-
temperature corrosion of the boiler; improper or unqualified use or burning prohibited fuels; malfunction/
breakdown caused by the use of components other than those recommended by the manufacturer or supplier as
well as due to repairs, modifications or tampering by persons other than those authorized by the manufacturer or
supplier; or defects caused by accidental or intentional entry of liquid, insects, animals or any other foreign objects
into the product’s interior.
4)
Should any defect in the product become apparent in/on any component, such component shall be repaired or
replaced under the warranty after the defective part is returned and the reasonable cost of transportation is
paid by the customer.
5)
The warranty shall remain in effect as long as the product is used for the purposes and in the manner specified
in the Warranty Certificate; should there be a failure to comply with the applicable instructions, this warranty
shall become null and void upon such failure. The same shall apply to any damages incurred during
transportation by means of transportation other than those provided by the manufacturer or their contractors or
by drivers other than the manufacturer’s employees or contractors. Due to the above reason, the product
should be duly inspected forthwith upon receipt and report any damages and/or defects to the vendor
immediately upon receipt.
6) The warranty may be voided if any defects are caused by unqualified product connection (due to failure to
follow the connection related instructions contained in the user manual) or if any defects are caused due to the
use of fuel that is not intended/suitable for this type of product.
This warranty shall not cover any materials and/or those parts that are subject to normal wear and tear: seals
and seal cords and fills, sibral filling.
No warranty shall be granted in the event that the customer fails to meet the agreed-upon payment terms
(especially failure to meet due date).
Small differences/deviations from colour, varnish type or dimensions shall not be accepted as cause for
complaint.
The transportation of a service technician shall not be covered by an in-warranty repair and such cost must be
fully borne by the customer.
7) The end user must make any possible complaint of whatsoever type
in writing
and no later than within three
business days of the date on which they learned of the problem; such complaint must be sent by post or via fax
or electronic means of communication and must contain all the necessary information that the supplier may
need, but especially the valid warranty deed and proof of purchase must be presented. Any report of defect
delivered otherwise than by post must be subsequently confirmed by a letter, such letter to be sent no later
within three days. As for damage claimed to have resulted from a defect in the product, an authorized person
shall be required to properly prove to the supplier that the damage was caused by a defect in the product
without undue delay, but no later than within three business days of the supplier’s request that they do so. The
manufacturer shall be obligated to issue their opinion in writing within 30 days of the date of the complaint
and, if such complaint is found to have sufficient merit, repair or remove the defect.
Any costs resulting from unjustified complaints, defects caused by the user due to failure to follow the user
manual instructions, improper or unqualified installation resulting in faulty operation of the product or impaired
performance/reduced output thereof shall be fully borne by the user.
Any rights arising from the responsibility for defects in the product to which the warranty period applies shall
cease to exist if not claimed within the warranty period.
Upon purchase, the customer was advised of the proper usage and operation of the boiler.
The manufacturer assumes no responsibility for any loss or damage done to human health or property, whether
direct or indirect, including consequential losses or damages.
No claims arising from defects in products shall give rise to entitlement to compensation for damages
attributable to a defect in the product.
The manufacturer reserves the right to alter the product under a product innovation plan which may or may not
be included in this user manual.
This warranty shall become null and void if any alterations are made to the electrical parts of the boiler by
a person other than a service technician or professionally trained personnel.
