The intensity and amount of mist may vary, but this is not unusual and should not be considered
as a fault. Factors that may affect this include water type, humidity, temperature, air currents etc.
Problem
When switched on
the unit powers off
No mist or mist
volume significantly
reduced
Unit will not switch
on
Water is leaking
from the unit
Possible Cause
The unit will not work without
water
Water is lower than the water
level sensor.
Water is exceeding the max
water level line.
There may be a build-up of oil
on the ceramic disc.
Mist outlet is blocked.
There is insufficient water in the
reservoir.
The units charging (indicator
light will flash red)
The power cable may not be
connected properly.
Water may have entered the
internal structure.
The cover is not positioned
correctly.
The unit has been tipped or
knocked over.
The temperature is low and/or
there is high humidity.
Solution
Fill the water tank with ordinary tap water. Take care
not to fill past the max water level line.
Refill the water tank with ordinary tap water. Take care
not to fill past the max water level line.
Carefully pour out excess water in the direction of the
Water Discharge Indicator arrow, away from the vent
hole.
Clean the ceramic disc with water and a clean cloth.
Clean the mist outlet by thoroughly cleaning the inside
of the cover with clean water.
Carefully fill the reservoir with water to the Max Water
Level. Do not overfill.
Plug the USB cable into a 5V/2A power source to
charge the unit, using the cable provided. A red light
will indicate that the unit is charging.
Disconnect the cable and try connecting properly. A
red light will indicate that the unit is charging.
Follow the instructions for ‘Accidental Leakage’ above
and try to operate the unit again.
Remove the cover and replace correctly, allowing the
mist to release correctly.
Follow the instructions for ‘Accidental Leakage’ above
and try to operate the unit again.
Under these conditions, mist can sometimes condense
into water droplets.
F - TROUBLESHOOTING
