Warranty
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We will provide an all-round Three Guarantees Service for your MAD Gaze GLOW smart
glasses according to "The Warranty Regulations of Three Guarantees" enacted by
relevant authorities in the People's Republic of China.
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Warranty Period will be counted from the day the product is activated*, for one year. The
valid warranty period can be checked up on MAD Gaze Connector or "My Device" on
MAD Store.
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Within 7 days after the product is activated*, if the product is malfunctioned, you can
either return or replace your product, or you may wish to have it repaired by an
authorized maintenance service provider.
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From the 8th to 30th day after the product is activated*, if the product is malfunctioned,
you can either replace your product, or you may have it repaired by an authorized
maintenance service provider.
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Within 1 year the product is activated*, if the product is malfunctioned, you can have it
repaired by an authorized maintenance service provider. If the product is still
malfunctioning after being repaired twice, you can exchange for another device with the
same model number and specifications for free, by providing the maintenance records.
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MAD Gaze Warranty Centre is located in People's Republic of China, our company will
not be liable for any costs incurred as a result of the warranty procedures (including, but
not limited to: freight, taxes, customs fees, and all other possible fees), all buyers must
bear all relevant expenses.
* For activation procedures, please refer to the MAD Gaze GLOW tutorial in the mobile app
“MAD Gaze Connector” from Play Store or App Store.
Limited Warranty
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Your warranty services are valid under normal usage/application only, the following
conditions are excluded from the Three Guarantees and there will be reasonable charge
for the warranty service:
○ The free maintenance period of the product has expired.
○ Mechanical failure due to application of fittings not recognised by our company.
○ Damage caused by disassembling the product by repairer who is unauthorized
by our company,
○ Damage caused by failing to operate the product according to the manual, or
incorrect/improper handling of the product.
○ Malfunction caused by improper use, maintenance or storage.
○ Products natural wear and tear (including, but not limited to outer case, display,
attachments).
○ Damage caused by force majeure.
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