Appendix F: Warranty Information
F. Any products returned to one of the LOUD Technolo-
gies factory-authorized service centers and deemed eligible
for repair or replacement under the terms of this warranty
will be repaired or replaced within thirty days of receipt.
LOUD Technologies and its authorized service centers
may use refurbished parts for repair or replacement of any
product. Products returned to LOUD Technologies that do
not meet the terms of this Warranty will be not be re-paired
unless payment is received for labor, materials, return
freight, and insurance. Products repaired under warranty
will be returned freight prepaid by LOUD Technologies to
any location within the boundaries of the USA.
G. LOUD Technologies warrants all repairs performed for
90 days or for the remainder of the warranty period. This
warranty does not extend to damage resulting from im-
proper installation, misuse, neglect or abuse, or to exterior
appearance. This warranty is recognized only if the inspec-
tion seals and serial number on the unit have not been
defaced or removed.
H. LOUD Technologies assumes no responsibility for the
quality or timeliness of repairs performed by an authorized
service center.
I. This warranty is extended to the original purchaser and
to anyone who may subsequently purchase this product within
the applicable warranty period. A copy of the original sales
receipt is required to obtain warranty repairs.
J. This is your sole warranty. LOUD Technologies does
not authorize any third party, including any dealer or sales
representative, to assume any liability on behalf of LOUD
Technologies or to make any warranty for LOUD Technolo-
gies Inc.
K. THE WARRANTY GIVEN ON THIS PAGE IS THE SOLE
WARRANTY GIVEN BY LOUD TECHNOLOGIES INC. AND
IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS AND
IMPLIED, INCLUDING THE WARRANTIES OF MERCHANT-
ABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
THE WARRANTY GIVEN ON THIS PAGE SHALL BE
STRICTLY LIMITED IN DURATION TO ONE YEAR FROM
THE DATE OF ORIGINAL PURCHASE FROM AN AUTHO-
RIZED MACKIE DEALER. UPON EXPIRATION OF THE
APPLICABLE WARRANTY PERIOD, LOUD TECHNOLOGIES
INC. SHALL HAVE NO FURTHER WARRANTY OBLIGATION
OF ANY KIND. LOUD TECHNOLOGIES INC. SHALL NOT
BE LIABLE FOR ANY INCIDENTAL, SPECIAL, OR CON-
SEQUENTIAL DAMAGES THAT MAY RESULT FROM ANY
DEFECT IN THE MACKIE PRODUCT OR ANY WARRANTY
CLAIM. Some states do not allow exclusion or limitation of
incidental, special, or consequential damages or a limita-
tion on how long warranties last, so some of the above limi-
tations and exclusions may not apply to you. This warranty
provides specific legal rights and you may have other rights
which vary from state to state.
TT24 Limited Warranty
A. LOUD Technologies Inc. warrants all materials, work-
manship and proper operation of this product for a period
of one year from the original date of purchase. If any
defects are found in the materials or workmanship or if
the product fails to function properly during the applicable
warranty period, LOUD Technologies, at its option, will
repair or replace the product. This warranty applies only
to equipment sold and delivered within the U.S. by LOUD
Technologies Inc. or its authorized dealers.
B. Failure to register online or return the product regis-
tration card will not void the one-year warranty.
C. Service and repairs of Mackie products are to be per-
formed only at a factory-authorized facility (see D below).
Unauthorized service, repairs, or modification will void this
warranty. To obtain repairs under warranty, you must have
a copy of your sales receipt from the authorized Mackie
dealer where you purchased the product. It is necessary
to establish purchase date and determine whether your
Mackie product is within the warranty period.
D. To obtain factory-authorized service:
1. Call Mackie Technical Support at 800-898-3211, 7 AM
to 5 PM Monday through Friday (Pacific Time) to get a
Service Request Number. Products returned without a
Service Request Number will be refused.
2. Pack the product in its original shipping carton. Also
include a note explaining exactly how to duplicate
the problem, a copy of the sales receipt with price
and date showing, and your return street address (no
P.O. boxes or route numbers, please!). If we cannot
duplicate the problem or establish the starting date of
your Limited Warranty, we may, at our option, charge
for service time.
3. Ship the product in its original shipping carton, freight
prepaid to the authorized service center. The address
of your closest authorized service center will be given
to you by Technical Support.
IMPORTANT:
Make sure that the Service Request Number is plainly
written on the shipping carton.
E. LOUD Technologies reserves the right to inspect any
products that may be the subject of any warranty claims
before repair or replacement is carried out. LOUD Tech-
nologies may, at our option, require proof of the original
date of purchase in the form of a dated copy of the original
dealer’s invoice or sales receipt. Final determination of
warranty coverage lies solely with LOUD Technologies.
Please keep your sales receipt in a safe place.
