RCT 5023-G Reference Manual Rev 1.2
Page 26 of 57
Reporting Problems
If you are experiencing problems with your installation please contact us for assistance.
We will require a copy of the available service information (see below).
We will ask you to E-Mail the generated file with a brief description of the problem and
also any steps we can use to duplicate the fault. Send messages to:
Support @ lynx-technik.com
Collect Service Information
You can collect all available service
information in all connected servers
through the “Help” menu. Just click on
“Collect Service information” and the
window below will pop up.
Select the servers you
want to collect the logfiles
from and click on “Next”
Please wait until all
available data are
collected. The status
indication of the selected
servers will turn green
then.
