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Scenario 3
ISSUE
I have a remote and a PowerView® Hub. I was able to Discover my PowerView® window treatments
using the App, but now I cannot operate any window treatments from the App.
Cause
Solution
The mobile device running
the PowerView® App is
connected to the wrong
home Wi-fi network.
1 .
CLOSE OUT
of the PowerView® App .
2 .
CHECK
the Hub’s and Wi-fi router’s connections .
Make sure both have power and are properly connected to one another .
3 .
ACCESS
the mobile device’s settings .
Ensure that the mobile device is connected to the same home Wi-fi network as
the Hub .
4 . In the App,
CONNECT
to the correct Hub .
The window treatment(s)
in question does not have
power.
1 .
RECONNECT
power cords, change batteries, etc . as necessary .
CHECK
all wires and
cables for loose connections .
VERIFY
that correct power supply is being used and is
plugged in .
REPLACE
batteries if needed .
2 .
PRESS
and
RELEASE
the
Manual Control button
on the headrail to operate the
shade, running it up or down .
There is more than one
PowerView® Shade Network
in the home.
1 .
VERIFY
that all PowerView® components are paired to the same PowerView® Shade
Network .
A .
PLUG IN
repeater(s) and the
PRESS
the
Open
button on the remote .
If the green light in the repeater flashes, the remote and repeater(s) are on the same PowerView®
Shade Network
If the green light in the repeater does not flash, this indicates that the repeater is not paired to the
same PowerView® Shade Network as the remote .
2 .
REPEAT
for all remotes .
B .
PLUG IN
repeater(s);
OPEN
the PowerView® App; and
TAP Discover Shades
in
the Shades tab screen .
If the green light in the repeater flashes, the Hub and repeater(s) are on the same PowerView® Shade
Network .
If the green light in the repeater does not flash, this indicates that the repeater is not paired to the
same PowerView® Shade Network as the Hub .
3 . Clear the programming on each of the window treatment(s) in question .
PRESS
and
HOLD
the Manual Control button on the headrail for 12 seconds . The shade will
jog once at six seconds then again at 12 seconds .
4 .
PAIR
any remotes not currently networked with the Hub to the Hub .
5 .
GROUP
the window treatments in question to the newly networked remotes, as
desired .
6 .
OPEN
the App .
7 .
DISCOVER
all the shade(s) in the App .
ISSUE continued...
I have a remote and a PowerView® Hub. I was able to Discover my PowerView® window treatments
using the App, but now I cannot operate any window treatments from the App.
Cause
Solution
A 12-second reset has been
performed after window
treatment(s) were Discovered
in the PowerView® App,
erasing all programming
information at the window
treatment.
1 .
TAP Delete Shade
in the Shade Edit screen in the PowerView® App to delete the
window treatment(s) in question .
2 . T
AP Discover Shades
to Discover the window treatment(s) in the Shades tab .
3 .
GROUP
the window treatment(s) in question to the newly networked remotes, as
desired .