LUMBERJACK CAMPER TRAILERS Camper Trailer, Care & Maintenance Manual

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WARRANTY CLAIMS
If you encounter any issues with your trailer, please call us on ph. 1300 30 40 45. Your salesperson will firstly assist you with some
trouble shooting. If your issue persists, we have a simple claim procedure to follow that our Customer Care team will guide you
through.
With your handover kit you will have been given a copy of the Lumberjack Camper Trailers warranty, please take the time to review
this as it contains important information.
Please note that no individual (including any sales persons or representatives of Lumberjack) is authorised to make any
representation or warranty statements regarding Lumberjack or its products, except to refer the purchaser to this warranty
information. Any representation contrary to the provided documentation is invalid whether expressed or implied verbally or in writing.
Should you need to submit a warranty enquiry to us please go to the following webpage:
lumberjackcampertrailers.com.au/warranty-enquiry/ .
This page can be found through the main menu under the ‘About Us’ tab.
Once on this page you will be provided with some information regarding the warranty enquiry process, please read this before
proceeding to submit your enquiry.
All warranty enquiries MUST be submitted through our website using the warranty claim form.
Please Note:
· When submitting an enquiry make sure to include images as they assist greatly in the review process.
· Warranty enquiries may take 3-5 days to go through the processing & reviewing phase.
· Under no circumstances will reimbursement be made for work done through unauthorised establishments without prior written
consent from Lumberjack.
· Lumberjack reserves the right to make product changes and improvements without imposing any obligation on itself for warranty
purposes to install the same products or components originally supplied, and where it is appropriate to do so shall install or supply
with current product or component.
Externally Supplied Equipment
Some of the equipment supplied with your Unit is not manufactured or imported by Lumberjack and is separately warranted by the
manufacturer or importer. This may also be the case for products or upgraded options that you have chosen.
Some of the fittings & equipment which may be separately warranted could include:
· Jockey Wheels
· Batteries
· Actuators
· Shock absorbers
· Cooktops (Caravans)
· Hot Water Units (Caravans)
· Air Conditioners (Caravans)
· Solar Panels (Caravans)
· Firefly products
Lumberjack assumes no responsibility or liability for defects in workmanship or operation of separately warranted products.
Certain separately warranted products will not be serviced, repaired or replaced by Lumberjack unless required by law or expressed
in writing. You should contact the manufacturer or importer of the product and make your claim in accordance with their warranty
statement.
Please note that the length of warranty periods and their terms may vary depending on the item.
For further information please feel free to call us on 1300 30 40 45.
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