A. Customer Relations & Handover Procedures
AT TIME OF SALE
We will strive to ensure that throughout the order process you will be kept informed of your trailer building and delivery timeframe.
If we are unable to deliver your trailer by the estimated delivery date, you will be informed along the way.
Please understand the estimates are given as accurate at the time of sale and as such are ONLY estimates.
Please ensure you take the time to read this Care & Maintenance Guide as well as your User guide. Also visit our YouTube channel:
www.youtube.com/c/LumberjackCamperTrailers
to watch our various informational videos and to best inform you all about your Unit
before collection.
HANDOVER
Handover usually takes around 1 hour. We conduct handovers during weekdays.
Our handover is limited to an overview of the trailer’s usage.
We encourage you to ask questions during handover.
There is a lot of information to take in on the day.
Please take time to watch our YouTube videos beforehand and read through this user guide before you collect your trailer.
VEHICLE PREPARATION FOR HANDOVER
Before your handover please ensure the vehicle you are using to tow your Unit is capable of doing so safely by checking its towing
capacity rating against the Unit you will be towing.
By law, electric brakes must be fitted to your towing vehicle before you collect your trailer. Please ensure that these are fitted. If not
you will not be able to take collection of your Unit until they have been fitted.
We will attach a towing coupling to your vehicle to tow your trailer with the off road hitch.
Please ensure that you have removed only your tow ball beforehand.
Be aware that they can be very difficult to remove.
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Summary of Contents for Camper Trailer
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