Luma Surveillance LUM-500-DVR-16CH, Technical Reference Manual

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FAQ
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OvrC
OvrC (pronounced “oversee”) is SnapAV’s new program to make
your life easier. It allows you remote access and control of OvrC-
enabled hardware.
What does OvrC do?
OvrC connects to your customers’ devices through our secure data
center. This allows you to investigate and troubleshoot problems
without rolling a truck—even from ten feet up a ladder!
You can reboot devices or cycle networks with the touch of a button,
receive instant notifications as soon as a device needs service, and
manage your customers’ accounts. With OvrC, you can measure
your service calls in minutes, not miles.
Does OvrC run on my device?
Almost certainly. With platforms for all major computers and tablets,
OvrC provides the flexibility you need to get the job done right—
from anywhere. Visit
www.OvrC.com for compatibility details.
Does OvrC help installation?
Configuring devices is a snap. Simply plug the device in, claim it
on your account, and get started. OvrC automatically updates the
firmware, check device visibility, shows you the IP address, MAC
address, etc.
What about firmware updates?
If you have claimed the device on your OvrC account, the system
pushes firmware updates to your account. You can then schedule
when each client updates, and launch those updates at the push of a
button. There’s no need to roll a truck!
How do I sign up?
Visit www.OvrC.com and sign up online.
My device cannot talk to OvrC.
Confirm that you have your DNS server set up correctly. You need a
DNS to be able to communicate with units outside your network.