Lucent 5ESS DRM, User Manual, Page: 16 / 642

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Description and quantity of units included in the order. For DRM, provide the
comcode from the DRM FRU Comcode Table (Table 1-1 )
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Description of the problem (include in box with FRU)
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Return Address for the repaired material.
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Whether or not the customer believes the order is under warranty.
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IMPORTANT
: To ensure expedited and accurate handling of the returned
material, the comcode from the FRU Comcode Table (Table 1-1) must be clearly
labeled on the outside of the box the defective unit is returned in. Furthermore,
please ensure adequate packing material is used to protect the unit from further
damage when returned to RS&R.
1.9.3 RS and R Repair Interval
The RS and R repair interval for DRM FRUs is 14 business days from receipt of
defective material to shipment of repaired material.
1.9.4 RS and R Charges
Customer billing is dependent on the warranty status of the equipment. Associated
paperwork should indicate warranty status. Eligibility for warranty includes being
within the warranty eligibility period and being free of damages from customer
tampering or customer abuse. Billing is also dependent upon whether a problem is
found with the equipment by the repair location (Trouble Found/TF), or not (No
Trouble Found/NTF). Additionally, the equipment in some cases is not repairable, or
uneconomical to repair. In these cases, the equipment can be junked by the repair
location with customer approval. The following table depicts the customer charges:
INTRODUCTION 235-200-150
January 2007
Page 1-8 Issue 3.00N