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Lucent Technologies PARTNER Voice Messaging Installation And Programming Manual Download Page 45

Overview

37

6

Testing Your System’s
Operation

Overview

If you cannot solve a problem with your voice messaging system after using the procedures
contained in this section, contact your local Authorized Dealer.

Verifying the System Programming

After you finish programming the PARTNER Voice Messaging and the communications system,
you should perform the tests identified in the following table to verify system operation. If you have
a display phone at extension 11, you should perform these tests from extension 11 leaving
extension 10 for the receptionist to handle calls.

To verify:

Perform:

Automated Attendant Service programming

Tests 1 and 2

Call Answer Service programming

Tests 1, 3, and 4

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Summary of Contents for PARTNER Voice Messaging

Page 1: ...585 322 706 Comcode 108520115 Issue 1 June 2000 PARTNER Voice Messaging PC Card Installation and Programming...

Page 2: ...Copyright 2000 by Lucent Technologies All rights reserved For trademark regulatory compliance and related legal information see the copyright and legal notices section of this document...

Page 3: ...ent has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful int...

Page 4: ...te Security Whether or not immediate support is required all toll fraud incidents involving Lucent Technologies products or services should be reported to Lucent Technologies Corporate Security at 1 8...

Page 5: ...Service 5 Call Answer Service 5 Communications System 5 Security 6 System Security Guidelines 6 2 Initial Preparation Overview 7 System Interactions 7 Interactions with Automated Attendant Service 8...

Page 6: ...initializing a Password 25 Changing the System Manager s Password 26 5 Programming the Communications System Overview 27 Initial Programming Checklist 27 Using Communications Systems Programming 28 En...

Page 7: ...ls to a receptionist before playing the menu prompt for Automated Attendant Service 41 Outside callers hear silence tones or ringing during transfer 42 The system does not transfer calls properly 42 S...

Page 8: ...Completing this Form 48 Programming the Menu Selector Codes 48 Form 3 Automated Attendant Menu Prompt 49 General Information 49 Completing this Form 50 Recording the Automated Attendant Menu Prompt 5...

Page 9: ...s You can program the voice messaging system to complement your business environment For example the voice messaging system can be programmed to serve as a backup when the day time receptionist is bus...

Page 10: ...reach Direct Extension Transfer Call Answer Service acts like a sophisticated answering machine Depending on how users program their mailbox callers will hear the personal greeting and be prompted to...

Page 11: ...te or from an off site location The system informs subscribers of the number of new and old saved messages in their mailboxes and plays new messages first PARTNER Voice Messaging PC Card Automated Att...

Page 12: ...Configurations R3L Configurations See Appendix B for the factory set mailbox extension assignments for these system configurations Number of Mailboxes Minutes of Storage per Mailbox Total Minutes of...

Page 13: ...1 25 minutes Maximum message capacity the maximum number of minutes of storage or 30 messages Factory set Call Answer Mode Record Mode Automated Attendant Service Maximum number of selector codes on a...

Page 14: ...horized use of your communications and voice messaging systems you should Change the System Manager s password from the factory setting Use a hard to guess value Advise subscribers to protect their ma...

Page 15: ...ations system features Complete the necessary communications systems forms Complete the necessary voice messaging system forms System Interactions The tables in this section identify the communication...

Page 16: ...call handler See Automated Attendant Scenarios later in this chapter On PARTNER ACS 3 0 you can specify on a per line basis the number of rings after which the AA Service answers calls The higher the...

Page 17: ...each PARTNER Voice Messaging extension When VMS Hunt Delay is set to Immediate you can use this feature to prevent users from accidentally picking up calls sent to the voice mail system Case 3 The rec...

Page 18: ...mmed button regardless of the Automatic VMS Cover setting Do Not Disturb F01 A Do Not Disturb button can be programmed on a subscriber s phone to prevent calls for that extension from audibly alerting...

Page 19: ...e System Configuration Identify basic information about each extension including type of telephone or auxiliary equipment at the extension and the name of the subscriber or a description of how the ex...

Page 20: ...nsions and VMS coverage information required to program PARTNER Voice Messaging To Use Form Identify system configuration number of mailboxes review factory set mailbox assignments and change mailbox...

Page 21: ...1 0 before beginning these installation procedures If you are using Release 1 0 of the Partner ACS processor module you will need to upgrade to Release 1 1 or later before you can install the PARTNER...

Page 22: ...carrier skip to Step 3 If you have a 5 Slot carrier continue with Step 2a a Loosen the screw on the lower front of the cover Then place one hand on the handle on the lower front and place your other h...

Page 23: ...ave a 5 Slot carrier continue with Step 6A a Make sure all modules are seated properly The cover will not fit if the modules are not seated properly b To replace the cover grasp it by its upper edges...

Page 24: ...PARTNER Voice Messaging Installation and Programming Important Safety Instructions 16...

Page 25: ...lete all programming perform the system programming verification procedures in Chapter 6 CAUTION To ensure that your voice messaging system operates correctly you must first assign extensions 78 and 7...

Page 26: ...the password The factory set password for the System Manager s mailbox is 1234 See Changing the System Manager s Password for instructions on how to change the password Although the System Manager s m...

Page 27: ...t password is 1234 The first time you access this menu you should change the factory set password Use a hard to guess value and record it in a safe place See Changing the System Manager s Password Pro...

Page 28: ...tialize mailboxes and reinitialize mailbox passwords Figure 3 System Administration Menu PARTNER Voice Messaging Press if calling internally or Press while listening to Automated Attendant Menu or mai...

Page 29: ...t this procedure You can reassign each mailbox to any extension 10 through 41 for PARTNER ACS or 10 through 49 for all other PARTNER systems supported Assign mailboxes to extensions as specified on Fo...

Page 30: ...TNER Voice Messaging 1 Log into System Administration according to the appropriate procedure 2 Press 4 to administer the Selector Code assignments 3 Enter the first Selector Code from 1 to 9 shown on...

Page 31: ...ration according to the appropriate procedure 2 Press 3 to administer the Automated Attendant Menu Prompt 3 Press 1 to record the Automated Attendant Menu Prompt shown on Form 3 4 Press 1 to end recor...

Page 32: ...the Programming Main Menu without making changes Reconfiguring System Capacity Release 3 0 or later You can increase or decrease the number of mailboxes configured for the PARTNER Voice Messaging sys...

Page 33: ...acity 3 Do one of the following Enter the number of the mailboxes you want in the system Press 7 to return to the Programming Main Menu without making changes Reinitializing a Password If a subscriber...

Page 34: ...on You must assign four digits for a password It is recommended that you create a password from random nonsequential digits You cannot reinitialize the System Manager s password If you change the pass...

Page 35: ...installation VMS Hunt Group Extensions 505 Assign the PARTNER Voice Messaging PC Card s extensions 78 and 79 to PARTNER ACS or PARTNER Endeavor Hunt Group 7 505 which is used for voice mail systems Se...

Page 36: ...quires a system display phone at extension 10 or extension 11 with a programming overlay placed over the phone s dialpad System Programming procedures are identified by and a 3 digit code for example...

Page 37: ...4 Press n or p until the next PARTNER Voice Messaging extension number that is 79 specified on the System Extensions Form displays 5 Press D until the display reads 1 Assigned Assigning Automatic VMS...

Page 38: ...play reads 1 Assigned 7 Repeat Steps 5 and 6 for each VMS AA line on the System Configuration Form Assigning Line Coverage for Extension Numbers 208 To assign line coverage for the extension numbers s...

Page 39: ...dure to assign an extension as the Transfer Return extension Transfer Return ensures that calls transferred by the voice messaging system from an extension that is busy or does not answer and has no v...

Page 40: ...S Release 3 0 or later 321 1 Press 321 2 Enter the number of the first extension for which VMS Cover Rings is to be specified 3 Press D until the appropriate value displays 4 To program another extens...

Page 41: ...later 506 1 Press 506 2 At the Mode prompt enter Day 1 or Night 2 3 Enter the line number 4 Press D until the appropriate value 0 to 6 rings displays 5 To program another line press n or p until the a...

Page 42: ...unt Schedule setting The factory setting is Always For PARTNER ACS Release 3 0 or later 507 1 Press 507 2 At the Line prompt enter the first line number 3 Press D until the appropriate value displays...

Page 43: ...ghts 4 Press f15 5 Do one of the following Go to Step 3 of the next procedure to program another button for this extension Press c and go to Step 2 of any button programming procedure in this section...

Page 44: ...rocedure to program another button for this extension Press c and go to Step 2 of any button programming procedure in this section to program a button for a different extension Press f00 to exit Voice...

Page 45: ...er you finish programming the PARTNER Voice Messaging and the communications system you should perform the tests identified in the following table to verify system operation If you have a display phon...

Page 46: ...dure below If the VMS Hunt Schedule for the communications system or for the line for PARTNER ACS 3 0 or later is set for Night Only select the communications system Night Service button and follow th...

Page 47: ...e VMS Cover button at those extensions 2 Press the Do Not Disturb button at the appropriate destination extensions to quickly route your test calls to Call Answer Service 3 Call the first extension th...

Page 48: ...by VMS Cover Rings 321 on PARTNER ACS Release 3 0 or later 117 for all other PARTNER communications systems 3 Repeat this procedure for every line that has been assigned coverage 208 Expected Result...

Page 49: ...elay is set to Immediate or to a minimum number of rings for the PARTNER ACS Release 3 0 or later Reduce the number of options on or length of the Automated Attendant Menu Prompt to reduce the amount...

Page 50: ...g Test 2 earlier in this section If calls are not transferred to the correct extension or group in Test 2 reprogram the Selector Code assignments for the menu 3 Contact your local telephone company to...

Page 51: ...System Day 102 or System Time 103 in the documentation for the communications system to check the day date and time settings If the day date and time are incorrect choose one of these procedures to re...

Page 52: ...PARTNER Voice Messaging Installation and Programming Troubleshooting 44...

Page 53: ...nd Mailbox Assignments Factory settings are indicated by the R3S ___ 2 mailboxes ___ 4 mailboxes R3L ___ 4 mailboxes ___ 6 mailboxes ___ 8 mailboxes ___ 10 mailboxes ___ 12 mailboxes ___ 14 mailboxes...

Page 54: ...xes The amount of message recording time available for each mailbox depends on how system capacity is configured see System Specifications in Chapter 1 To assign a mailbox to an extension other than t...

Page 55: ...Selector Codes 1 9 represent a specific extension Group Calling Extension if available or Hunt Group extension to which the caller will be transferred Selector Code Transfer lets callers dial a singl...

Page 56: ...e Extension or Group Extension for Selector Code Transfer column write the extension or group extension number to receive the transfer 4 If a Selector Code will not be used cross out the corresponding...

Page 57: ...nu options should contain instructions that correspond to the Menu Definition set up on Form 3 If callers can dial extension numbers Direct Extension Transfer the prompt should instruct callers to dia...

Page 58: ...callers to hear when they call including the instructions to the caller for selecting menu options Suggested options include Remain on the line for assistance Dial 0 for assistance To hear this menu...

Page 59: ...you must ensure that all configuration information and mailbox extension assignments are current see Form 1 in Appendix A PARNTER Voice Messaging Release 2 0 supports from 2 to 4 mailboxes The followi...

Page 60: ...you decrease the system size For information on mailbox extension assignments that result when you increase system capacity see Mailbox Extension Assignments for Systems with Increased Capacity later...

Page 61: ...boxes Table 8 shows the extension assignments for a PVM R3L configuration when you decrease the system size to eight mailboxes Table 6 PVM R3L Mailbox Extension Assignments for a 4 Mailbox Configurati...

Page 62: ...able 10 shows the extension assignments for a PVM R3L configuration when you decrease the system size to 12 mailboxes Table 9 PVM R3L Mailbox Extension Assignments for an 10 Mailbox Configuration Mail...

Page 63: ...ny existing assignments For example Table 12 illustrates the mailbox extension assignments for a PVM 3RL configuration that has been increased in capacity from 8 mailboxes to 14 mailboxes The original...

Page 64: ...ensions and continued assigning new mailboxes to the next available extensions So mailboxes 12 and 13 were assigned to extensions 16 and 17 Similarly mailbox 14 was assigned to extension 23 the next a...

Page 65: ...rms 11 programming 28 Customer support see Appendix A D Direct Extension Transfer 2 Do Not Disturb 10 Do Not Disturb button 35 F factory settings 4 factory set configurations mailbox extension assignm...

Page 66: ...anager password changing 26 system operation verifying 37 system programming verifying 37 System Programming Mode 28 T Transfer Return Extension 8 27 31 troubleshooting 41 V VMBox button 36 VMS Cover...

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