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Dial-Code Features

Dial-code features are features that you access by dialing a feature code at the
telephone dialpad. From a system phone, you can press [

Feature

] or [

Intercom

],

followed by the two- or three-digit code (or press a programmed Auto Dial
button); from a standard phone, you typically dial [

#

] followed by the two- or

three-digit code when you have intercom dial tone. Some dial-code features are
not available on standard phones, as noted by an asterisk (*) in the following list.

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Account Code Entry*

Background Music*

Call Forwarding/Call Follow-Me

Conference Drop

Direct Line Pickup—Active Line

Direct Line Pickup—Idle Line

Exclusive Hold*

Group Calling—Ring/Page

Group Hunting—Ring/Voice Signal

Last Number Redial

Loudspeaker Paging

Message Light Off

Message Light On

Personal Speed Dial Numbers

Save Number Redial*

Simultaneous Paging

Station Unlock†

System Speed Dial Numbers

Touch-Tone Enable

Voice Mailbox Transfer*

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■

■

■

■

■

*

Available only on system phones.

†

Available only on system phones at extension 10 and 11.

3-14

Learning About Telephones

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Summary of Contents for PARTNER II Release 4.1

Page 1: ...Lucent Technologies Bell Labs Innovations PARTNER II Communications System Release 4 1 Programming and Use 518 455 334 Comcode 107879231 Issue 2 August 1996 ...

Page 2: ... your telecommunications system You are responsible for programming and configuring your equipment to prevent unauthorized use Your system manager should read all documents provided with this product to fully understand the features that can introduce the risk of toll fraud and the steps that can be taken to reduce that risk Lucent Technologies does not warrant that this product is immune from or ...

Page 3: ...ions Initial System Setup Changing Settings after Installation Changing Settings to Support PBX or Centrex Services System Programming Options Using System Programming Telephone Programming Options Using Telephone Programming 2 i 2 1 2 2 2 3 2 6 2 8 2 9 2 14 2 19 2 23 3 Learning About Telephones 3 i System Telephones 3 1 Standard Telephones 3 8 Combination Extensions 3 12 Using Telephones 3 13 i ...

Page 4: ... 4 i 4 1 4 4 4 8 4 12 4 13 4 20 4 22 4 24 4 26 5 Feature Reference 5 i 6 Troubleshooting When You Need Help Power Failure Operation Problems with System Phones Problems with Standard Phones Other Problems with Phones Problems with Combination Extensions Problems with Auxiliary Equipment System Problems 6 i 6 1 6 1 6 2 6 6 6 8 6 13 6 15 6 15 A Specifications A 1 B Maintenance Repair and Ordering In...

Page 5: ...Contents C FCC and IC Information C 1 D Speed Dial Form D 1 E Programming Mixed Telephone Types E 1 GL Glossary GL 1 IN Index IN 1 Programming Quick References iii ...

Page 6: ...iv ...

Page 7: ...this guide Finally the PARTNER MAIL or PARTNER MAIL VS Voice Messaging System which you may have connected to the system is referred to as the voice messaging system How to Use This Guide For information on the following topics refer to the appropriate chapter Getting Acquainted Chapter 1 provides an overview of system features and hardware components Programming the System You can change your sys...

Page 8: ...ontents or Index to locate the information you need Throughout this guide feature names are printed in bold so you can easily look up the name in Chapter 5 Feature Reference for additional information on the feature For example if you see a reference to System Date 101 you can look it up in Chapter 5 for details Product Safety Statements Product safety statements are identified in this guide by a ...

Page 9: ...ties System Components Control Unit System Modules System Capacity System Mode Telephones System Telephones Intercom Autodialers Standard Telephones Auxiliary Equipment Requirements Connecting Standard Devices 1 ii 1 1 1 2 1 4 1 4 1 5 1 5 1 8 1 8 1 9 1 9 1 10 1 10 1 10 1 i ...

Page 10: ... Never push objects of any kind into slots or openings as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock Never spill liquid of any kind on the product Avoid using the telephone during an electrical storm There may be a remote risk of electric shock from lightning DO NOT use the telephone to report a gas leak in the vicinity of the l...

Page 11: ... Intercom inside calling to other system extensions using an Intercom button and the two digit number assigned to the extension Users can either ring or voice signal an idle system phone or use Voice Interrupt On Busy to signal another user who is active on a call Grouping of extensions for flexibility in directing and answering calls Automatic system answering features to help answer and route ca...

Page 12: ...s extension Modular connections to the control unit making it simple to reconfigure your system or to add lines and or extensions as your business grows Direct connections for industry standard devices including most standard phones fax machines answering machines modems and credit card scanners Optional equipment support including doorphones loudspeaker paging systems music on hold call reporting...

Page 13: ... for RCA phono plug Expansion Cable Power Indicators LEDs SYSTEM PHONES Optional Devices for the control unit Serial Printer PARTNER 34D Phone with optional PARTNER CA48 PARTNER 18D Phone Intercom Autodialer PARTNER 6 Phone PARTNER 18 Phone PARTNER Paging System MAIL VS voice messaging system Call Accounting Terminal Basic or Plus Remote MDW 9000 Phone MDC 9000 Phone Magic on Hold deck Optional De...

Page 14: ... green wire grounding screw to properly ground the expansion carrier 206E Module has jacks to connect a maximum of two outside telephone lines and six extensions to the system You can connect telephones and other telecommunications devices such as fax machines and modems to the extension jacks either directly or through your building s modular wall jacks Each 206E module has a green power indicato...

Page 15: ...supports two modes of operation The mode of operation determines how users access outside lines from their phones Key Mode Users access individual outside lines to make and receive calls Hybrid Mode Users can access individual outside lines as in Key mode However you also can create up to four groups or pools of multiple outside lines When the user accesses a pool to make a call the system selects...

Page 16: ...rs flexibility in accessing outside lines from their phones As in Key mode individual lines can be assigned to system extensions Additionally multiple outside lines can be grouped together in pools The system can have up to four pools including a main pool and three auxiliary 880 881 882 and 883 pools Each pool is identified by a pool access code respectively Pools are represented on system phones...

Page 17: ...s Those extensions that have only line buttons including extension 10 are called key extensions Key extensions cannot access pools If your system is configured for Hybrid mode keep in mind A line can be assigned to only one pool Individual extensions can be restricted access to specific pools Individual lines can be assigned to an extension with pool buttons as long as the lines are not part of an...

Page 18: ...ls assigned to them can be programmed with numbers or features so you can use the feature or dial the number with one touch The number in each PARTNER model name indicates the number of programmable buttons with status lights plus two Intercom buttons If the PARTNER model phone has a display indicated by a D in the model name users receive messages and prompts when making calls and programming Mor...

Page 19: ...e telephones including feature phones with built in feature buttons and lights with the system This guide refers to such telephones as standard phones Lucent Technologies certified standard phones are recommended The following Lucent Technologies phones can make use of the system s message waiting capability 2500 YMGL Single Line Analog Telephone Set 2500 YMGK Single Line Telephone with Message Wa...

Page 20: ...phone because it is specifically designed for use on a MERLIN system Its Ringer Equivalence Number REN cannot be greater than 2 0 The REN is shown on a label on the device usually on the bottom You can connect a standard two line device to the system but for best results it should be installed and used as if it were a single line device Connecting Standard Devices You can connect a standard device...

Page 21: ...ngs Changing Settings after Installation Changing the System Clock Adding New Lines Key Extensions Pooled Extensions Adding New Pools Adding New Extensions Swapping Extensions Changing Settings to Support PBX or Centrex Services Recall Setting Dialing Restrictions Speed Dial and Auto Dial Numbers 2 1 2 2 2 3 2 3 2 3 2 3 2 4 2 5 2 6 2 6 2 6 2 6 2 6 2 7 2 7 2 7 2 7 2 8 2 8 2 8 2 8 2 i ...

Page 22: ...g Mode Changing Programming Type Remote Programming Telephone Programming Options Automatic Line Selection Extension Name Display Line Ringing Personal Speed Dialing Programming Telephone Buttons Programming a Receptionist s Extension Call Handling Options Backup Answering Options Button Programming Using Telephone Programming Telephone Models Using Centralized Telephone Programming Changing Progr...

Page 23: ...ers needs Individual telephones can be programmed either from extension 10 or 11 Centralized Telephone Programming or from a user s own extension using a system phone Extension Programming A system display phone is required for System and Centralized Telephone programming If you have any 34 button phones in the system you must use a 34 button display phone to program since an 18 button phone canno...

Page 24: ...ix extensions for each 400 module the system assigns four lines The system numbers lines and extensions consecutively Figure 2 1 shows the numbering scheme for a system with maximum lines Figure 2 2 shows the numbering scheme for a system with maximum extensions However your system can have any number of lines or extensions up to the maximum 206 Modules 400 Modules Line Line Jacks Jacks Extension ...

Page 25: ...he hour and minutes Assigning Lines Key Extensions Use this section to assign lines to key extensions all extensions in Key mode in Hybrid mode extension 10 and any extensions set to Key using Line Access Mode 313 or to assign individual lines to pooled extensions For initial setup only use Number of Lines 104 to specify the number of lines that will be assigned to all key extensions Then use the ...

Page 26: ... extension s operation from Pooled to Key Refer to Key Extensions on the previous page to assign lines to those extensions Pool Extension Assignment 314 to remove the main pool assign auxiliary pools or change the location of the button used to select an auxiliary pool at specific extensions The location of the two main pool buttons cannot be changed Pool Access Restriction 315 to prevent an exten...

Page 27: ...tside calls Call Waiting 316 to identify standard phone extensions that can receive system not local telephone company call waiting tone for a second incoming call when active on a call Outgoing Call Restriction 401 to prevent the extension from making certain types of outgoing calls on all system lines Disallowed List Assignments 405 to assign one or more Disallowed Phone Number Lists to the exte...

Page 28: ...w Lines Key Extensions Use this section to add new lines to key extensions all extensions in Key mode in Hybrid mode extension 10 and any extensions set to Key using Line Access Mode 313 or to add individual lines to pooled extensions If you add an outside line to your system you may need to adjust some line settings In particular use Dial Mode 201 if the new line is a rotary line Line Assignment ...

Page 29: ...nes are rotary lines Pool Line Assignment 207 to assign lines to the new pool Pool Extension Assignment 314 to assign the new pool to specific extensions Line Ringing Centralized Telephone Programming to specify when the new pool will start ringing at each extension that has the pool and Pool Access Restriction 315 to limit an extension s access to all the lines in the new pool Also use Automatic ...

Page 30: ...lly 800 msec or 32 This setting affects the length of a Recall signal sent by the control unit to access PBX or Centrex services Dialing Restrictions Outgoing Call Restriction 401 is an equipment restriction intended to limit an extension s dialing to inside calls only using the Intercom buttons on system phones or to inside and local calls only allowing calls within the PBX or Centrex system and ...

Page 31: ...d against all of the dialing restrictions that apply to the extension making the call When the number dialed passes a restriction it goes to the next one if necessary When a number violates a restriction the call is stopped and the user hears a reorder tone fast busy signal IMPORTANT While procedures that restrict dialing are very effective absolute protection against misuse cannot be guaranteed S...

Page 32: ...Night Service with System Password 403 restricts users at extensions in the Night Service Group from dialing outside phone numbers except Emergency numbers and Marked System Speed Dial numbers unless the password is entered first Table 2 2 provides examples of settings that can be used to restrict an extension s dialing once it gets an outside line or pool Overriding Dialing Restrictions The follo...

Page 33: ...ne Setting for Line Setting for Setting for Restrictions or Assignment Access Restriction Outgoing Call Disallowed Permissions for 301 or Pool 302 or Pool Restriction Access Restriction Phone the Extension Extension 401 Number Assignment 314 315 Lists 404 Can place Outside line or pool No restriction Local only Any local intercom and may be assigned numbers the local calls only and can answer exte...

Page 34: ...ered the call does not keep hunting Also use Group Call Distribution 206 to assign outside lines to a Hunt Group if you want outside calls to ring directly into a group Setting Up Auxiliary Equipment The following programming procedures help you manage auxiliary equipment See Chapter 4 for more information on auxiliary equipment configurations or refer to Chapter 5 for details on using the procedu...

Page 35: ...e following procedures Hunt Group Extensions 505 assigns the extensions associated with the voice messaging system hardware to Hunt Group 7 the VMS Hunt Group Group Call Distribution 206 assigns lines to the VMS Hunt Group so calls can ring directly into the voice messaging system and receive Automated Attendant Service Line Coverage Extension 208 identifies an extension as the owner of a specific...

Page 36: ...m a button on the phone at extension 10 to change an extension s current Outgoing Call Restriction setting without entering System Programming mode For example after a guest s departure a hotel manager can change the No Restriction setting of the guest room phone to Inside Only so outside calls cannot be made from the phone after the guest checks out Wake Up Service Button 115 lets you program a b...

Page 37: ...PARTNER 34D PARTNER 18D Figure 2 3 Programming Overlays for PARTNER model Phones Programming 2 15 ...

Page 38: ...ension Enter ends an entry of variable length such as a telephone number in an Allowed Phone Number List System Program starts the System Programming process Central Tel Program starts the Centralized Telephone Programming process to customize individual telephones centrally from extension 10 or 11 Feature when followed 0 0 enters or exits programming mode Wild enters a wildcard a character that m...

Page 39: ...PARTNER 34D Phone PARTNER 18D 18 Phone PARTNER 6 Phone Figure 2 4 Button Locations Programming 2 17 ...

Page 40: ...to dial the code for that procedure System Programming procedures in this guide are identified by and a This method is three digit code for example System Date is 101 best when you are using only a few procedures during a programming session and you know the codes Cycle Method cycle through the procedures in numerical order Press Next Procedure and Prev Procedure to cycle forward and backward thro...

Page 41: ... Telephone Programming Automatic Line Selection When a user lifts the telephone s handset or presses Spkr the system chooses an idle line or pool automatically Automatic Line Selection determines the order in which the system looks for an idle line or pool You can set the system to look for lines or pools in any desired order For standard phones or for any phone used mainly to call other extension...

Page 42: ...xtension 10 use the following settings to customize it Immediate Call Answering If the receptionist should answer all calls use Line Assignment 301 to assign all lines to extension 10 Additionally Line Ringing for all lines at extension 10 should be set to Immediate Ring the lines assigned at each user s extension should be set to Delayed Ring or No Ring In Hybrid mode Immediate Call Answering is ...

Page 43: ...fter a specified number of rings and plays a customized message prompting the caller to dial the digits of the designated extension or hunt group Call Forwarding Call Follow Me Useful when a receptionist leaves the desk for any period of time Calls can be forwarded to a backup answering extension Alternatively you can install a voice messaging system to provide an automated backup answering positi...

Page 44: ...rget extension per extension The button can be programmed as a Manual Signaling button or as an Auto Dial button for intercom ringing or voice signaling Fax Management A button labeled Fax 29 is programmed as a Fax Management button for the fax machine connected to extension 29 The lights next to the button show what is happening at the fax machine for example red broken flutter indicates that the...

Page 45: ...ions from extension 10 or 11 Most features also can be programmed on a system phone at the user s extension Keep in mind the following exceptions Automatic Line Selection and Line Ringing always must be programmed using Centralized Telephone Programming If a user has a standard phone Personal Speed Dial Numbers for the extension can be programmed only by using Centralized Telephone Programming If ...

Page 46: ...sed line button is programmable Figure 2 6 Example of PARTNER 18D phone as a Key Extension PARTNER 6 Phone Line Pool Programmable Buttons Any unused line button is programmable Figure 2 7 Example of PARTNER 6 phone as a Pooled Extension 2 24 Programming ...

Page 47: ...ols are assigned show the current Line Ringing settings remaining buttons can be programmed with telephone numbers extension numbers or system features 4 At this point you can Use Automatic Line Selection to change the order in which the telephone selects a line or pool when the user picks up the handset If you want to change Automatic Line Selection for an extension you must do so immediately aft...

Page 48: ... user has a standard phone Personal Speed Dial Numbers for the extension can be programmed only by using Centralized Telephone Programming If a user has a standard phone or a non display system phone Extension Name Display for the extension can be programmed only by using Centralized Telephone Programming To program at the extension use the following procedure 1 2 3 4 To start programming dial Fea...

Page 49: ... Free Answer on Intercom HFAI Voice Interrupt On Busy Calls Speakerphone Performance Tips Standard Telephones Ringing Patterns Dial Tones Using the Switchhook Limitations Feature Phones 3 1 3 2 3 4 3 5 3 6 3 6 3 7 3 7 3 8 3 8 3 9 3 10 3 10 3 10 3 11 Combination Extensions 3 12 Using Telephones 3 13 Basic Call Handling Features 3 13 Dial Code Features 3 14 3 i ...

Page 50: ... call handling features and dial code features are listed at the end of the chapter See the feature name in Chapter 5 for details on a specific feature System Telephones System phones which include the PARTNER 34D PARTNER 18D PARTNER 18 PARTNER 6 MDC 9000 and MDW 9000 models have several buttons and indicators in common The following pages explain where they are and how they work Learning About Te...

Page 51: ...pool is assigned press the pool button to make a call on one of the lines assigned to the pool lights show status of pool When a number or feature is programmed press the button to dial the number or use the feature The PARTNER 34D has 36 programmable buttons 32 with lights and 4 without lights the PARTNER 18D has 20 programmable buttons 16 with lights and 4 without lights the PARTNER 18 has 16 pr...

Page 52: ... speaker To adjust the display contrast on the PARTNER 34D and PARTNER 18D phones press then to decrease the brightness or to increase the brightness while the phone is idle and the handset is in the cradle Earpiece Volume Control Switch MDC 9000 Handset To adjust handset volume slide the switch up high or down low Volume Control MDW 9000 Handset Press to increase or to decrease the volume of the ...

Page 53: ...n connected in a conference call Pool Button Feature Button Pool is in use Green means you are using a line in the pool red means all lines in the pool are in use Green means feature is on Pool has available Feature is off lines A call is ringing in the pool Green flash means a call is ringing at your extension Red flash means a call is ringing in the pool but not at your extension A user is enter...

Page 54: ...ved only and can be being the button is now from your retrieved only scheduled from returning to your extension from your extension 10 phone you are extension being manually signaled by the extension or you are receiving a coverage call from the extension Red Broken Flutter Fax Management short on off long off only the fax extension is not answering calls may be out of paper Ringing Patterns Syste...

Page 55: ...en the green light next to Mic HFAI is on the microphone is on If you prefer to dial and conduct calls without lifting the handset you can use the speaker and the microphone instead Use these techniques to make calls with the speaker and the microphone To make a call without lifting the handset press Spkr to get dial tone then dial the number and you will hear the call ringing When the other party...

Page 56: ... off the microphone for the duration of the call 2 If HFAI is on and you are already on a call you will not receive any voice signaled calls to your extension they will ring instead 3 If you make a voice signaled intercom call to a busy extension it may result in a voice interrupt on busy call to that extension See Voice Interrupt On Busy Calls below for more information Voice Interrupt On Busy Ca...

Page 57: ...lift your handset to continue the conversation In conference rooms a separate speakerphone such as the Lucent Technologies S203 Speakerphone is recommended since the built in speaker on a system phone is designed for individual use Standard Telephones In addition to system phones you can connect industry standard touch tone or rotary dial phones and even some feature phones which have built in cal...

Page 58: ...s see Using the Switchhook on the next page or Hold Transferring Calls Answering Calls and Conference Calls in Chapter 5 If the standard phone has a message waiting light use it to notify users of messages For details see Message Light On and Message Light Off in Chapter 5 For a list of supported phones see Standard Telephones in Chapter 1 Alternatively if you have a voice messaging system the lig...

Page 59: ...all in Chapter 5 Limitations Each standard device requires one touchtone receiver to be available in order to dial a call intercom or outside Each 206 module has one touchtone receiver each 400 module has two touchtone receivers The combination of modules in your system determines the number of standard devices that can dial simultaneously For example if you have two 206 modules and two 400 module...

Page 60: ...w Caller ID information or system messages Feature Phones A feature phone is a standard telephone that has feature buttons in addition to the regular 12 key dial pad For example there are feature phones that have programmable auto dial buttons last number redial buttons hold buttons and built in speakers You can use most of the system s dial code features from a feature phone and program them onto...

Page 61: ... can pick up the same call on different telephones at home Furthermore Both phones share the same extension number Both phones share the same voice path that is when either phone is busy the extension is busy Calls ring at both phones A second call can ring at the system phone while the standard phone is busy but do not use the system phone to answer the second call until the standard phone is idl...

Page 62: ...ill not light when Background Music is playing through the system phone s speaker If you have Caller ID only the system phone can display the Caller ID information The ringer equivalence number REN of a standard device or the combined REN of two devices cannot be greater than 2 0 The REN of a system phone is 0 0 Using Telephones Your system provides intuitive operation of basic call handling featu...

Page 63: ...asterisk in the following list Account Code Entry Background Music Call Coverage Call Forwarding Call Follow Me Call Pickup Conference Drop Direct Line Pickup Active Line Direct Line Pickup Idle Line Exclusive Hold Group Calling Ring Page Group Hunting Ring Voice Signal Group Pickup Last Number Redial Loudspeaker Paging Message Light Off Message Light On Personal Speed Dial Numbers Recall Save Num...

Page 64: ... Printers Call Accounting Devices Credit Card Scanners Fax Machines Using Fax Machines Fax Management Feature Transferring a Call to the Fax Machine Using the Fax Machine s Notify Feature Setting Up Fax Machines Restricting Dialing from a Fax Machine Single Fax Machine Fax Line Saver Send and Receive Fax Machines Modems Stand Alone Modem for Placing Calls Only Send and Receive Modem 4 8 4 9 4 10 4...

Page 65: ...Contents Night Service with Auxiliary Equipment PARTNER Attendant Backup for Receptionist Voice Messaging Systems Delayed Call Handling 4 22 4 24 4 24 4 26 4 26 4 ii ...

Page 66: ... program the features See the PARTNER II Communications System Installation guide for installation instructions Chapter 5 for programming instructions and the equipment manufacturer s documentation for complete details on the device you connect This chapter shows various applications for the following types of equipment Answering Machines Call Reporting Devices Credit Card Scanners Fax Machines Mo...

Page 67: ...ter PC running Microsoft Windows 3 1 with your phone You can then use your PC for tasks such as dialing out from an electronic phone list logging phone calls and programming your phone Music on hold systems allow you to play recorded music or messages to callers while they are on hold by connecting the audio source to the primary processor module The system supports the Lucent Technologies Magic o...

Page 68: ...company to provide off premises station capability Electromagnetic Interference EMI filters allow you to block noise generated by a nearby radio station as well as most electrical devices Caller ID devices such as a PC with Caller ID software support applications for storing or processing Caller ID information Although the system provides functionally integrated multi line Caller ID on system disp...

Page 69: ...The following are ways you can connect answering machines to your system Single answering machine This basic setup can cover all the lines in the system Anyone on the system can call the machine to retrieve messages Multiple answering machines If you get too many calls for one machine to cover connect two or more machines to cover all calls Personal answering machine An answering machine can share...

Page 70: ...gned to the machine When the machine answers dial its message retrieval code To Program 1 If extension X is a key extension use Line Assignment 301 to assign all the lines to extension X that you want the answering machine to cover If extension X is a pooled extension use Pool Extension Assignment 314 to assign all the pools to extension X that you want the answering machine to cover Also use Line...

Page 71: ...calling in from outside you can retrieve messages only from the first machine that answers To Program 1 If your system is configured for Hybrid mode use Line Access Mode 313 to change extensions X and Y from Pooled to Key 2 Use Line Assignment 301 to assign all the lines to extensions X and Y that you want the machines to cover 3 For extensions X and Y set Line Ringing for all lines to Immediate R...

Page 72: ...ion When the machine answers dial the message retrieval code Or call in when no one will answer before the answering machine does To Program 1 Set Line Ringing for all lines and pools assigned to extension X to the desired ring Immediate Delayed or No Ring 2 If the lines assigned to extension X are also assigned to other extensions adjust the answering machine to answer on the third or fourth ring...

Page 73: ... The device connects directly to the SMDR jack on the primary processor module Programming Use the following programming procedures for call reporting SMDR Record Type 608 to specify the type of calls that you want to record for call reporting either all calls or outgoing calls only SMDR Top of Page 609 to notify the system that the printer has been aligned to the top of a new page SMDR Output For...

Page 74: ... System Speed Dial number preceded by an F This field holds a maximum of either 15 or 24 digits depending on the setting of SMDR Output Format 610 The Number field in Figure 4 4 is set to hold 24 digits A character prints as the last digit of a dialed number if the called party hangs up before the system user a prints if the number of digits dialed exceeds the 15 or 24 digits that this field can h...

Page 75: ...include the time the caller listens to the greeting or waits for someone to answer the call For all other calls the time in this field is the same as the time in the Duration field This field is included on the call report only if SMDR Talk Time 611 is set to Active Considerations The System Date 101 and System Time 103 must be set correctly to ensure accurate call reports The call report header p...

Page 76: ...nd SMDR Output Format 610 is set to 24 digits the combined length of the fields for a call record will be greater than the 80 characters supported by most printers If call records wrap around to the next line reduce the font size or increase the characters per inch setting for the printer If necessary change the SMDR Output Format back to 15 digits Call Accounting Devices You can send call informa...

Page 77: ... phone or standard phone you cannot use the phone while the credit card scanner is operating You can use only one of the devices at a time To Program 1 If extension X is a key extension use Line Assignment 301 to assign the lines you want the scanner to use to extension X If extension X is a pooled extension use Pool Extension Assignment 314 to assign the pools you want the scanner to use to exten...

Page 78: ...ax machine extension number on an Auto Dial button For more information see Auto Dialing in Chapter 5 Using the Fax Management Button The lights next to the Fax Management button show what is happening at the fax machine see Table 4 1 Table 4 1 Fax Management Button Light Patterns Light Pattern Indicates Red broken flutter Fax trouble The fax machine is not answering If broken flutter occurs becau...

Page 79: ... machine s extension number When the fax machine answers hang up On a standard phone rapidly press and release the switchhook to place the call on hold then dial the fax extension number and hang up If you have multiple fax machines in an extension Hunt Group press Transfr then Intercom 7 7 plus the fax extension Hunt Group number When a fax machine answers hang up Using the Fax Machine s Notify F...

Page 80: ... line saver Good for light fax traffic with no need for a published fax number Send and receive fax machines Good for high volume fax traffic One machine sends the other receives You can install both a telephone and a fax machine on the same extension see Combination Extensions in the PARTNER II Communications System Installation guide This lets you receive both voice and fax calls on the same lin...

Page 81: ...ts the fax line To Program 1 If extension X is a key extension use Line Assignment 301 to assign only line A to extension X If extension X is a pooled extension use Pool Line Assignment 207 to remove line A from all pools and then use Line Assignment 301 to assign only line A to extension X 2 Set Automatic Line Selection for extension X to select line A only Set Automatic Line Selection to select ...

Page 82: ...e Line Assignment 301 to assign all lines to extension X If extension X is a pooled extension use Pool Extension Assignment 314 to assign the pools you want the fax machine to use to extension X Also use Line Assignment 301 to assign any individual lines you want the fax machine to use to extension X If extension X is a key extension set Automatic Line Selection for extension X to line A B C If ex...

Page 83: ...x machine with a single touch as well as monitor the status of the fax machine see Fax Management Feature earlier in this chapter If fax 1 is set for Delayed Ring on line A fax 1 can pick up fax transmissions when fax 2 does not answer To Program Fax 1 Send Ext X 1 If extension X is a key extension use Line Assignment 301 to assign one or more lines to extension X including line A If extension X i...

Page 84: ...feature set it to select intercom first If the fax machine does not have the Notify feature and you want it to be able to dial out when fax 1 is unavailable set Automatic Line Selection for extension Y to select outside lines and pools used for outgoing calls line A selected last 3 Set Line Ringing for line A at extension Y to Immediate Ring set all other lines and pools at extension Y to No Ring ...

Page 85: ...t the terminal to share an extension with a phone Lines Telephone optional CONTROL UNIT Ext X Modem PC or Terminal Figure 4 9 Stand Alone Modem for Placing Calls Only To Use Follow the modem manufacturer s instructions To Program 1 If extension X is a key extension use Line Assignment 301 to assign one or more lines to extension X If extension X is a pooled extension use Pool Extension Assignment ...

Page 86: ...vailable for the modem only when all other lines in the system are being used To Program 1 If extension X is a key extension use Line Assignment 301 to assign one or more lines to extension X including line A If extension X is a pooled extension use Pool Line Assignment 207 to remove line A from all pools Then use Pool Extension Assignment 314 to assign pools to extension X Also use Line Assignmen...

Page 87: ... can start ringing and answering calls whenever you turn Night Service on In other words the Night Service button at extension 10 acts like a switch turning auxiliary equipment on and off as well as putting the system into Night Service NOTE If you have a voice messaging system turning Night Service on also activates Night Service operation of the voice messaging system Figure 4 11 shows a system ...

Page 88: ...e pooled extensions use Pool Line Assignment 207 to remove lines A and B from all pools and Pool Extension Assignment 314 to remove all pools from extensions X and Y Also use Line Assignment 301 to assign only line A to extension X for the fax machine to cover and only line B to extension Y for the modem to cover 2 Set Line Ringing for line A at extension X and for line B at extension Y to No Ring...

Page 89: ... only one type of automated answering option throughout the system for incoming calls Backup for Receptionist A common use of PARTNER Attendant is as a backup for the receptionist If the receptionist cannot pick up a call within a specified number of rings PARTNER Attendant handles it This prevents calls from going unanswered Figure 4 12 shows how the PARTNER Attendant would be connected to your s...

Page 90: ...es to extension X that you want the PARTNER Attendant to cover Set Line Ringing for all lines assigned to extension X to Delayed Ring Make sure extension X is not assigned as a Call Waiting 316 extension Set the PARTNER Attendant to pick up within a specific number of rings so if the receptionist does not pick up a call the PARTNER Attendant will Using Auxiliary Equipment 4 25 ...

Page 91: ...etrieve messages The PARTNER MAIL system also offers advanced voice mail features such as outcalling group lists broadcast messages and fax management For complete details contact your Representative or local Authorized Dealer or refer to the documentation provided with the voice messaging system Delayed Call Handling Figure 4 13 shows a PARTNER MAIL system that provides delayed call handling This...

Page 92: ...ystem Any user who is still in the office can pick up calls before the PARTNER MAIL system answers To Program The following list summarizes the PARTNER II system programming procedures you use to implement the previous example 1 2 3 4 5 6 If your system is configured for Hybrid mode use Line Access Mode 313 to change extensions Z1 and Z2 from Pooled to Key Use Group Call Distribution 206 to assign...

Page 93: ...ton at extension 10 to enable the receptionist to transfer calls directly to extension X s and Y s mailboxes without first ringing their phones This is useful when the receptionist knows that the users at extensions X and Y are away from their desks 9 Program an Auto Dial button for the VMS hunt group Intercom 7 7 7 at extensions X and Y to allow the subscribers to call in for their messages with ...

Page 94: ...111 Automatic System Answer Delay 110 Automatic System Answer Lines 204 Automatic System Answer Mode 121 Automatic System Answer Record Playback I891 Automatic VMS Cover 310 Background Music F19 Call Coverage F20 XX XX Call Coverage Rings 116 Call Forwarding Call Follow Me F11 XX XX Call Park Call Pickup I6XX Call Waiting 316 Caller ID Caller ID Inspect F17 5 1 5 3 5 4 5 5 5 8 5 9 5 11 5 14 5 17 5...

Page 95: ...age 303 Distinctive Ring 308 Do Not Disturb F01 Doorphone Alert Extensions 606 Doorphone Extension 604 and 605 Emergency Phone Number List 406 Exclusive Hold F02 Extension Name Display External Hotline 311 Fax Machine Extensions 601 Forced Account Code Entry 307 Forced Account Code List 409 Group Call Distribution 206 Group Calling Ring Page I7G I 7G Group Hunting Ring Voice Signal I77G I 77G Grou...

Page 96: ...nes 104 Outgoing Call Restriction 401 Outgoing Call Restriction Button 114 Outside Conference Denial 109 Personal Speed Dial Numbers Pickup Group Extensions 501 Pool Access Restriction 315 Pool Extension Assignment 314 Pool Line Assignment 207 Privacy F07 Recall F03 Recall Timer Duration 107 Ring on Transfer 119 Rotary Dialing Timeout 108 Save Number Redial F04 Send All Calls Simultaneous Paging I...

Page 97: ...e 103 Toll Call Prefix 402 Touch Tone Enable F08 Transferring Calls Transfer Return Extension 306 Transfer Return Rings 105 VMS Cover F15 VMS Cover Rings 117 VMS Hunt Delay 506 VMS Hunt Schedule 507 Voice Interrupt On Busy 312 Voice Interrupt On Busy Talk Back F18 Voice Mailbox Transfer F14 Wake Up Service Button 115 5 169 5 170 5 171 5 172 5 173 5 175 5 177 5 178 5 179 5 180 5 181 5 182 5 185 5 1...

Page 98: ...ome feature codes also include a variable XX for a two digit extension number from 10 57 LL for a two digit line number from 01 24 or G for a single digit group number Headings without codes are general call handling topics or Telephone Programming procedures If you have trouble finding a feature name in this chapter consult the index Perhaps you know the feature by a different name Each feature i...

Page 99: ... only the instructions for Centralized Telephone Programming To program from individual extensions users should refer to their User Instruction cards Display prompts in the chapter are shown as they appear on PARTNER model phones If you are using an MLS model phone some of these prompts may be abbreviated All of the instructions in this chapter assume that system phones select outside lines or poo...

Page 100: ...rations Chapter 4 provides information on using PARTNER Attendants with the system On system display phones AA or Automated Attendant displays when a call is being transferred from a PARTNER Attendant Transfer from AA or Transfer from Auto Att displays when a call transferred by a PARTNER Attendant was not answered and is being returned to your extension Valid Entries 1 Assigned 2 Not Assigned Pro...

Page 101: ... handle many calls quickly so they have an audible reminder of incoming calls Abbreviated Ringing applies to outside transferred and intercom calls The volume of an abbreviated ring is lower than a normal ring Calls to a busy extension ring at a lower volume than normal even if Abbreviated Ring is set to Not Active Valid Entries 1 Active incoming calls ring once 2 Not Active incoming calls ring re...

Page 102: ...l Speed Dial number but not as a Marked System Speed Dial number See Auto Dialing System Speed Dial Numbers and Personal Speed Dial Numbers for programming instructions Considerations When an account code is entered during a call the caller on the other end does not hear the digits dialed If SMDR is used the account code assigned to incoming or outgoing calls prints on call reports See Call Report...

Page 103: ...erably one with lights 4 Press Feature 1 2 5 Program another button for this extension or exit programming mode Using To enter or change an optional account code 1 2 3 4 5 6 From a system phone if a password is programmed for the system you must enter it before lifting the handset See System Password 403 for more information After lifting the handset or while already active on an outside call pres...

Page 104: ...5 Press an idle line or pool button If a Forced Account Code List exists and the account code is valid or if the Forced Account Code List is empty you hear outside dial tone Go to Step 6 If a Forced Account Code List exists and the account code is not valid you are denied access to an outside line Check the account code with the System Manager then repeat this procedure starting from Step 1 6 Make...

Page 105: ...rogram System Program 4 0 8 Enter the number of the extension to be programmed For example to program extension 27 press 2 7 A display similar to the following appears Allow To 27 List Number Enter the list number 1 4 For example to select list 1 press 1 To assign or unassign the list press Next Data until the appropriate value displays At this point To assign or unassign another list to this exte...

Page 106: ...Phone List Numbers 406 and System Password 403 for more information The entries you must make to permit or restrict long distance calls differ depending on the setting for Toll Call Prefix 402 This setting tells the system whether a 0 for operator assisted calls or 1 for direct dial calls is required when users make long distance calls Considerations Each list entry can include up to 12 digits You...

Page 107: ... 800 Programming To create a list of Allowed Phone Numbers 1 Press Feature 0 0 System Program System Program 4 0 7 2 At the List Number prompt enter a list number 1 4 For exampIe to select list 1 press 1 3 At the Entry prompt select a list entry 01 1 0 For example to select the first entry press 0 1 4 At the Data prompt enter the first telephone number 5 To save the telephone number in memory you ...

Page 108: ...transferred however pool buttons cannot be used to join calls If you are using an MDC 9000 or MDW 9000 phone make sure the handset is on before using the instructions in How to Answer Calls Ringing at Your Extension There are several ways to access a line for answering calls On either a system phone or a standard phone lift the handset to answer a ringing call if more than one call is ringing at a...

Page 109: ... answer a voice signaled call your phone beeps and you hear the caller s voice If the microphone is on you can speak after the beep If the microphone is not on press Mic HFAI or lift the handset To respond to a voice interrupt on busy call you hear two beeps and the originator s voice be aware that the third party to whom you are speaking probably also will hear the two beeps and the faint sound o...

Page 110: ...e pool or Intercom button next to the flashing green light to view the number of the extension from which a coverage call is being sent Standard Phone If your standard phone has a button labeled Recall or Flash use this button whenever you are instructed to press the switchhook To answer a call When the telephone is ringing lift the handset You are connected to the incoming call To answer a call w...

Page 111: ...anagement button Identify fax extensions using Fax Machine Extensions 601 You can include special functions such as a Pause in the Auto Dial number see Special Dialing Functions for more information Considerations If you program an extension number on a button with lights the lights show calling activity at the extension see Lights in Chapter 3 You can connect an Intercom Autodialer to the system ...

Page 112: ...r Press before the extension number to program the Auto Dial button to voice signal an extension For example to program extension 20 for voice signaling press left Intercom 2 0 The display reads Intercom 20 Feature Code Enter the appropriate code For example to program a button to turn on the message light at extension 20 press Feature 0 9 2 0 When you press the programmed button the Message Light...

Page 113: ...ion press the pool button or press Intercom and dial the three digit pool access code If you did not lift the handset the lights next to Spkr and Mic HFAI go on and you are active on the speakerphone 2 Press the Auto Dial button on which the outside number or extension number is programmed The system automatically selects a line if you did not specify one turns on the speaker if you did not lift t...

Page 114: ...then press the Privacy button to activate the feature green light on or deactivate the feature green light off when they want someone to join a call at their extension If Automatic Extension Privacy is Assigned at an extension the green light is lit automatically after programming the Privacy button to indicate that Privacy is currently active If this is the case and the Privacy button is pressed ...

Page 115: ... programmed For example to program extension 16 press 1 6 3 To assign or unassign Automatic Extension Privacy press Next Data until the appropriate value displays 4 To program another extension press Next Item or Prev Item until the extension number shows on the display Then repeat Step 3 5 Select another procedure or exit programming mode 5 18 Automatic Extension Privacy 304 ...

Page 116: ... the selection sequence For an extension identified as an External Hotline 311 program the extension to select outside lines or pools first Considerations This feature must be programmed from extension 10 or 11 only using Centralized Telephone Programming Individual users cannot program this feature directly You should program Automatic Line Selection when you first enter Centralized Telephone Pro...

Page 117: ...rcom line However you can change the order to accommodate a different automatic line selection For example your boss prefers her individual line line 15 to be selected when she lifts the handset then auxiliary pool 881 which is used for making international calls To do this set Automatic Line Selection to 15 881 Intercom Standard Phone If a standard phone user intends to place intercom calls and a...

Page 118: ...tified using Automatic System Answer Lines 204 Calls that ring on lines programmed with Automatic System Answer are picked up after two rings as a default To change the number of rings use Automatic System Answer Delay 110 You must use Automatic System Answer Record Playback to record the greeting callers hear when the system answers an incoming call For callers to hear music on hoId Music On Hold...

Page 119: ...0 System Program System Program 1 1 1 2 If you want to assign Automatic System Answer to the first available button press Next Data until a display similar to the following appears ASA Button 1 Assigned Ext10 If you want to unassign Automatic System Answer press Next Data until a display similar to the following appears ASA Button 2 Not Assigned If you want to assign Automatic System Answer to a s...

Page 120: ...System Answer is turned on the calls will be answered immediately by the system To turn Automatic System Answer off Press the Automatic System Answer button at extension 10 The green light goes off and Automatic System Answer is off Any calls in the process of being answered by the system will continue to hear the recorded message and will be placed on hold Automatic System Answer Button 111 5 23 ...

Page 121: ... 611 to Active to include the Talk field on call reports For an incoming outside call answered by Automatic System Answer this field shows the call duration minus the time the greeting played and the caller waited for someone to answer the call If you use Caller ID make sure Automatic System Answer Delay is set to 2 rings or more to ensure that Caller ID information is captured Considerations This...

Page 122: ...m Answer Record Playback to record the greeting callers hear when the system answers an incoming call If there is no message recorded for Automatic System Answer the caller will be placed on hold immediately after the system answers You can set SMDR Talk Time 611 to Active to include the Talk field on call reports For an incoming outside call answered by Automatic System Answer this field shows th...

Page 123: ...sired line For example to specify line 1 press 0 1 To assign or unassign the line press Next Data until the appropriate value displays To identify another line press Next Item or Prev Item until the line number shows on the display Then repeat Step 3 Repeat Steps 3 and 4 for all the lines that you want to identify Select another procedure or exit programming mode 5 26 Automatic System Answer Lines...

Page 124: ... rings as a default To change the number of rings use Automatic System Answer Delay 110 You must use Automatic System Answer Record Playback to record the greeting callers hear when the system answers an incoming call You can set SMDR Talk Time 611 to Active to include the Talk field on call reports For an incoming outside call answered by Automatic System Answer this field shows the call duration...

Page 125: ... outside call rings shows green flash continuously even while the system answers the call and plays the Automatic System Answer greeting To answer the call lift the handset If the message was playing it stops automatically Valid Entries 1 Hold 2 Disconnect 3 Ring Programming To change the Automatic System Answer Mode 1 Press Feature 0 0 System Program System Program 1 2 1 2 To change the mode pres...

Page 126: ...ctive to include the Talk field on call reports For an incoming outside call answered by Automatic System Answer this field shows the call duration minus the time the greeting played and the caller waited for someone to answer the call For callers to hear music on hold Music On Hold 602 must be Active and an audio source must be connected to the primary processor module Considerations You should r...

Page 127: ...display similar to the following appears for three seconds Record at the tone After three seconds you hear a confirmation tone and you can begin recording your message While you are recording a display similar to the following appears Press to stop 6 Press when you are done recording If the allotted time 10 seconds for the message is completed before you press you hear a tone to let you know that ...

Page 128: ...milar to the following appears ASA 1 Record 2 Play 5 Press 2 A display similar to the following appears Message Playback After the message is played back you hear a confirmation tone and a display similar to the following appears ASA 1 Record 2 Play 6 At this point To re record the message follow the instructions from Step 5 for recording a message To play back the message follow the instructions ...

Page 129: ...tic VMS Cover also applies to outside calls on lines assigned ownership with Line Coverage Extension 208 Use VMS Cover Rings 117 to change the number of times intercom and transferred calls or outside calls on lines assigned ownership ring at all system extensions before they are sent to the voice messaging system Users with Automatic VMS Cover turned on can activate Do Not Disturb to Send All Cal...

Page 130: ...y the voice messaging system For example to program extension 11 press 1 1 3 To assign or unassign Automatic VMS Cover press Next Data until the appropriate value displays 4 To program another extension press Next Item or Prev Item until the extension number shows on the display Then repeat Step 3 5 Select another procedure or exit programming mode Automatic VMS Cover 310 5 33 ...

Page 131: ...red For alternative usually pre licensed sources of music to use with this feature you may wish to contact Telephonetics International Inc at 1 800 446 5366 Or you can purchase a Magic on Hold system from Lucent Technologies which does not require you to obtain a license Background Music stops when a user makes or answers a call but resumes when the phone becomes idle again If a system phone and a...

Page 132: ... If the Background Music button has lights the green light turns on 2 To adjust the volume of Background Music use the phone s volume control buttons while listening to the Background Music To turn Background Music off Press the programmed button or press Feature 1 9 again If the Background Music button has lights the green light turns off Background Music F19 5 35 ...

Page 133: ...ension without ringing the extension first You can turn on Call Coverage while a call is ringing to send a call immediately for coverage Similarly if Call Coverage is on and a call begins to ring you can turn on Do Not Disturb to send that call immediately for coverage See Send All Calls If an extension has Call Coverage and VMS Cover active covered calls ring at the covering extension for the spe...

Page 134: ...r she will be connected to this call Intercom transferred and outside calls on lines assigned ownership can be covered Group calls forwarded calls transfer return calls voice signaled calls Voice Interrupt on Busy calls Wake Up Service calls and calls to doorphone alert extensions cannot be covered Do not designate any of the extensions in Hunt Group 7 which contains the extensions associated with...

Page 135: ...coverage using the programmed button 1 Press the programmed button If an originating extension and a covering extension were programmed on the button Call Coverage is activated on a button with lights the green light is on Skip Steps 2 and 3 2 If no originating extension was programmed dial your extension number 3 If no covering extension was programmed dial the extension number of the covering ex...

Page 136: ...ou hear intercom dial tone 2 Press 2 0 3 Dial your extension number 4 Dial the extension number of the covering extension To remove Call Coverage 1 Lift the handset You hear intercom dial tone 2 Press 2 0 3 Dial your extension number twice Call Coverage F20 XX XX 5 39 ...

Page 137: ...nsion has Call Coverage and VMS Cover active covered calls ring at the covering extension for the specified number of Call Coverage Rings Then If the covering extension does not answer the call is routed to the voice mailbox of the extension that activated Call Coverage after the specified number of VMS Cover Rings 117 If the covering extension has Do Not Disturb active the call is routed immediat...

Page 138: ... Call Forwarding takes precedence Call Forwarding does not apply to parked calls See Call Park Considerations You can forward outside intercom and transferred calls You cannot forward group calls calls to doorphone alert extensions voice signaled calls Voice Interrupt on Busy calls coverage calls or transfer return calls Calls cannot be forwarded outside the system The phone at the extension from ...

Page 139: ...ress Feature 1 1 the number of the originating extension and the number of the destination extension Program another button for this extension or exit programming mode System Phone To forward calls manually 1 Press Feature 1 1 2 Dial your extension number 3 Dial the extension number at which you want the calls to ring To remove Call Forwarding manually 1 Press Feature 1 1 2 Dial your extension num...

Page 140: ...tension number 3 If no destination extension was programmed dial your extension number again Call Forwarding is deactivated on a button with lights the green light is off Standard Phone To forward your calls 1 Lift the handset You hear intercom dial tone 2 Press 1 1 3 Dial your extension number 4 Dial the extension number at which you want the calls to ring To remove Call Forwarding 1 Lift the han...

Page 141: ...ypically is used for pooled extensions in Hybrid mode because it allows users to retrieve calls without having to know which line the call is on It is recommended that you park only one call at a time from your extension to ensure that you know which caller you are talking to when you pick up the parked call Call Park is useful for standard phone users because they can retrieve a parked call witho...

Page 142: ...up within three minutes it rings back at your extension If you are on another call when the parked call returns you will not receive notification even if Call Waiting is Assigned to your extension The parked call rings back when your phone is idle To retrieve a parked call using Call Pickup 1 Lift the handset You hear intercom dial tone 2 Dial 6 and the extension number where the call is parked Ca...

Page 143: ...t another specified extension Programming To program a Call Pickup button 1 Press Feature 0 0 System Program System Program Central Tel Program 2 Enter the number of the extension to be programmed with this feature 3 Press a programmable button 4 To specify the extension to be answered press left Intercom followed by 6 and the two digit extension number 10 57 For example to answer a call ringing a...

Page 144: ...e two beeps is not repeated Use Call Waiting only for standard phone extensions Do not Assign Call Waiting to extensions that have fax machines credit card scanners modems or auto attendants because the call waiting tone will interrupt the data connection You cannot transfer either party connected using Call Waiting conference in additional parties or use feature codes while both calls are active ...

Page 145: ... can activate Privacy at your extension to prevent other users from joining your calls and from accessing the Caller ID information displayed at your extension For held calls use Exclusive Hold rather than Hold to prevent other users from picking up your held call and from accessing the Caller ID information associated with the held call There are two ways to inspect Caller ID lines If you are act...

Page 146: ...y when a call is audibly alerting at an extension This means that extensions with Do Not Disturb activated or extensions that have lines with Line Ringing set to No Ring do not receive Caller ID information However Caller ID information is displayed once the call is answered or if the line is preselected Considerations Subscriptions to Caller ID service are on a per line basis The lines associated...

Page 147: ... sure the green light next to the Caller ID Inspect button is fluttering before pressing a line or pool button or else the call the user is active on is disconnected and the user is connected to the call on the line or pool button that was pressed The user can inspect outside calls that appear on intercom buttons If the call is an intercom call the default display is shown If users are not active ...

Page 148: ...he Caller ID or Call Coverage information for the selected line pool or intercom displays 3 Press the programmed button to deactivate the feature The feature is deactivated automatically if you hang up the handset or press any button other than a line pool or intercom button The green light is off when the feature is deactivated Caller ID Inspect F17 5 51 ...

Page 149: ...ns This feature must be programmed on a button with lights on a system display phone When Caller ID Name Display is on the green light is on indicating that the Caller ID name will be displayed rather than the Caller ID number SMDR reports print only Caller ID number where available If a number is not available it is reported as IN on the call report Programming To program a Caller ID Name Display...

Page 150: ...ssign all extensions in the system to one group this is especially useful for making paging announcements to all employees Do not assign extensions that connect auxiliary equipment PARTNER Attendants voice messaging systems fax machines answering machines hotline phones or doorphones or extensions assigned as External Hotline phones to a Calling Group Valid Entries 1 Assigned to group 2 Not Assign...

Page 151: ... ringing outside call to a conference if you do all callers hear the busy or ringing signal If you hear a busy signal or the party does not answer reconnect with the held party by pressing the line button Users cannot join a conference call the originator must add each party to the conference If the conference originator puts the call on hold other parties can continue to talk Other inside parties...

Page 152: ... first and second parties 5 Repeat Steps 2 through 4 to add one or two more parties Standard Phone 1 Set up the call to the first party You can call the party pick up the call from hold or answer an incoming call You are connected with the first party 2 Press the switchhook down once rapidly The first party is now on hold You hear intercom dial tone 3 To add an outside party dial 9 or a pool acces...

Page 153: ...the feature with one touch Programming To program a Conference Drop button 1 Press Feature 0 0 System Program System Program Central Tel Program 2 Enter the number of the extension to be programmed with this feature 3 Press a programmable button 4 Press Feature 0 6 5 Program another button for this extension or exit programming mode Using System Phone Press the programmed button or press Feature 0...

Page 154: ...directly For each type of phone program one extension then use this procedure to copy the programming from that extension to the others with the same number of line or pool buttons for example from a PARTNER 18D phone to a PARTNER 18 phone Pooled extension settings can be copied to key extensions except for extension 10 Key extension settings can be copied to pooled extensions Programming To copy ...

Page 155: ...signals over a rotary line for example to access bank by phone services Valid Entries 1 Touch Tone line 2 Rotary line Programming To change the Dial Mode setting for a specific line 1 2 3 4 5 6 Press Feature 0 0 System Program System Program 2 0 1 Enter the first line to be programmed For example to program line 8 press 0 8 To change the dial mode press Next Data until the appropriate value displa...

Page 156: ...on Direct Extension Dial lines are picked up after two rings as a default To change the number of rings use Direct Extension Dial Delay 112 You must use Direct Extension Dial Record Playback to record a message to prompt callers to dial an extension number or Hunt Group number after the system answers an outside call If Direct Extension Dial is on callers hear ringing when the call is transferred ...

Page 157: ...button then press a programmable button to assign Direct Extension Dial to that button Programming To assign or unassign a Direct Extension Dial button with lights at extension 10 1 Press Feature 0 0 System Program System Program 1 1 3 2 If you want to assign Direct Extension Dial to the first available button press Next Data until a display similar to the following appears DXD Button 1 Assigned E...

Page 158: ...is turned on the calls will be answered immediately by the system To turn Direct Extension Dial off Press the Direct Extension Dial button at extension 10 The green light goes off and Direct Extension Dial is off Any calls in the process of being answered by the system will continue to hear the recorded message and will be prompted to enter a destination extension Direct Extension Dial Button 113 ...

Page 159: ...outside call answered by Direct Extension Dial this field shows the call duration minus the time the greeting played and the caller waited for someone to answer the call If you use Caller ID make sure Direct Extension Dial Delay is set to 2 rings or more to ensure that Caller ID information is captured Considerations This feature works independently of Line Ringing which determines how an outside ...

Page 160: ...s an outside call You can set SMDR Talk Time 611 to Active to include the Talk field on call reports For an incoming outside call answered by Direct Extension Dial this field shows the call duration minus the time the greeting played and the caller waited for someone to answer the call Considerations All lines programmed with Direct Extension Dial should be assigned to extension 10 or its transfer...

Page 161: ... 24 For example to specify line 1 press 0 1 3 To assign or unassign Direct Extension Dial press Next Data until the appropriate value displays 4 To specify another line press Next Item or Prev Item until the line number shows on the display Then repeat Step 3 5 Repeat Steps 3 and 4 for all desired lines 6 Select another procedure or exit programming mode 5 64 Direct Extension Dial Lines 205 ...

Page 162: ...uld record a message before using Direct Extension Dial since there is no default message You can record only one message for this feature If you do not record a message for Direct Extension Dial callers will not know to enter an extension or Hunt Group number when the call is answered You must record the Direct Extension Dial message from the system display phone at extension 10 or 11 You cannot ...

Page 163: ...ssage follow the instructions from Step 5 below To exit the procedure hang up the handset To play back a Direct Extension Dial message 1 2 3 4 5 6 Turn off Direct Extension Dial and Automatic System Answer and wait for any calls in the process of being answered by these features to be completed Lift the handset of the system display phone at extension 10 or 11 Press the Intercom button Dial 8 9 2 ...

Page 164: ...e used to access an active call at an extension that has Privacy activated or that is part of a Conference Call or a held call at an extension that used Exclusive Hold Calls picked up with this feature get Caller ID information unless Line Access Restriction 302 or Pool Access Restriction 315 is used to prevent users at specific extensions from viewing Caller ID for ringing calls Considerations Th...

Page 165: ...1 24 of the line you want to pick up or join or dial Intercom 6 8 and the two digit line number If you did not lift the handset the speaker comes on automatically Standard Phone 1 Lift the handset You hear intercom dial tone 2 Dial 6 8 and the two digit line number 01 24 of the line you want to pick up or join 5 68 Direct Line Pickup Active Line I68LL ...

Page 166: ...ccess lines in pools that are not assigned to your extension dial the pool access code at intercom dial tone You can program a Direct Line Pickup Idle Line button on a system phone to pick up a line by pressing the button then dialing the two digit line number Programming To program a Direct Line Pickup Idle Line button 1 Press Feature 0 0 System Program System Program Central Tel Program 2 Enter ...

Page 167: ...d Phone Number Lists to an extension 1 Press Feature 0 0 System Program System Program 4 0 5 2 Enter the number of the extension to be programmed For example to program extension 27 press 2 7 A display similar to the following appears Disallow To 27 List Number 3 Enter the list number 1 4 For example to select list 1 press 1 4 To assign or unassign the list press Next Data until the appropriate va...

Page 168: ... for Toll Call Prefix 402 This setting tells the system whether a 0 for operator assisted calls or 1 for direct dial calls is required when you make toll calls Considerations Each list entry can include up to 12 digits You can use the wildcard character by pressing the Hold button on a system phone to match any single digit it appears as on the telephone display When a user dials a number that is ...

Page 169: ...rea codes 0 976 Prevents operator assisted calls to all area codes 1976 Prevents direct dial toll calls in the same area code needed only when 0 or 1 is required for toll calls in the same area code 0976 Prevents operator assisted toll calls in the same area code needed only when 0 or 1 is required for toll calls in the same area code Toll Call Prefix not required 976 Prevents local calls 0 976 Pr...

Page 170: ...the telephone number in memory you must press Enter 6 At this point To enter other phone numbers in this list press Next Item to select a different list entry and repeat Steps 4 and 5 To change the phone number you just entered press Remove and repeat Steps 4 and 5 To delete the phone number you just entered press Remove To create another list press Next Procedure Prev Procedure and repeat from St...

Page 171: ...MS or Transfer from DXD if a call is returning to your extension after an unsuccessful transfer by a PARTNER Attendant a voice messaging system or the Direct Extension Dial feature respectively Caller ID number or name of calling party if applicable Coverage Call for xx on the display of users receiving a coverage call xx represents the number of the extension that activated call coverage Forward ...

Page 172: ...dset is lifted out of the cradle and ends when either the handset is placed back in the cradle or the call is placed on hold This is not the call duration reported to SMDR SMDR records the total time the call is in progress including the time the call is placed on hold For more information refer to Call Reporting Devices SMDR in Chapter 4 When a call is transferred the timer restarts when the call...

Page 173: ...ish 2 Spanish 3 French Programming To change the Display Language setting for an extension 1 2 3 4 5 Press Feature 0 0 System Program System Program 3 0 3 Enter the number of the extension to be programmed For example to program extension 11 press 1 1 The current display language displays To change the display language press Next Data until the appropriate value displays To change the display lang...

Page 174: ...rst The system does not pass distinctive ringing patterns generated by a PBX or central office through to extensions regardless of the setting for this feature Valid Entries 1 Active outside intercom and transferred calls ring differently using the system s distinctive ringing patterns 2 Not Active outside intercom and transferred calls all ring using a single ring burst Programming To change the ...

Page 175: ...e turned on can activate Do Not Disturb to Send All Calls immediately to the covering extension Considerations This feature requires a button with lights When the Do Not Disturb feature is on the light is on also indicating that the phone will not ring Use this feature when you do not want the PARTNER Attendant or the voice messaging system to transfer calls to you Use this feature if you are assi...

Page 176: ...ogrammed with this feature 3 Press a programmable button with lights 4 Press Feature 0 1 5 Program another button for this extension or exit programming mode Using From a system phone press the programmed button to turn Do Not Disturb on press it again to turn it off Use the button like a switch when the light is on Do Not Disturb is on Do Not Disturb F01 5 79 ...

Page 177: ...s active at a doorphone alert extension the person at the doorphone hears signaling but the alert extension is not signaled Considerations You cannot bridge two doorphones together Valid Entries 1 Not an Alert Extension 2 Doorphone 1 Alert Extension 3 Doorphone 2 Alert Extension 4 Doorphones 1 and 2 Alert Extension Programming To identify doorphone alert extensions 1 Press Feature 0 0 System Progr...

Page 178: ...ercom first You can use Message Light On with the doorphone for example to turn on the doorphone s light as a prearranged signal to a delivery person provided the doorphone is connected to an R3 1 or later 206 module and the system is equipped with an R3 1 or later processor module Considerations An extension cannot be used for a doorphone and a hotline at the same time However hotlines and doorph...

Page 179: ...y numbers and or making test calls to emergency numbers you should 1 remain on the line and briefly explain to the dispatcher the reason for the call before hanging up and 2 perform such activities in the off peak hours such as early morning or late evening Valid Entries Up to 12 digits 0 9 Examples The examples below show how to enter telephone numbers for the Emergency Phone Number List in Step ...

Page 180: ...03 Data 3 Enter the telephone number 4 To save the telephone number in memory you must press Enter 5 At this point To enter other phone numbers press Next Item to select a different list entry and repeat Steps 3 and 4 To change the phone number you just entered press Remove and repeat Steps 3 and 4 To delete the phone number you just entered press Remove 6 Select another procedure or exit programm...

Page 181: ... a call on a line in a pool on hold and another user picks up that call it will no longer be available to you To ensure that no one else can retrieve your held call on a pooled line use Exclusive Hold Programming To program an Exclusive Hold button 1 Press Feature 0 0 System Program System Program Central Tel Program 2 Enter the extension number to be programmed with this feature 3 Press a program...

Page 182: ...ust use a system display phone at their extension Only extension numbers not names are printed on SMDR reports You should program Extension Name Display when you first enter Centralized Telephone Programming before programming any other features If you want to program both Extension Name Display and Automatic Line Selection which also must be programmed when you first enter Centralized Telephone P...

Page 183: ...12 Enter Extension Name If a name was assigned previously to this extension that name displays instead 4 Enter the two digit code for each character you want to enter See Table 5 1 for codes For example to enter the name Andy press 2 1 6 2 3 1 9 3 A display similar to the following appears 12 ANDY 5 If you make a mistake you can press Mic HFAI to clear the display Repeat Step 4 to enter the correc...

Page 184: ... other extension or use the line for any other purpose You can set Line Ringing to No Ring for all lines or pools assigned to the external hotline to prevent incoming calls from ringing at the extension Make sure there are no call line or pool restrictions assigned to an external hotline because they will prevent the outside number from being dialed See Outgoing Call Restriction 401 Line Access Re...

Page 185: ... the extension number shows on the display Repeat Step 3 5 Select another procedure or exit programming mode To program the external hotline phone number as Personal Speed Dial code 80 1 2 3 4 5 Using 1 2 3 Press Feature 0 0 System Program System Program Central Tel Program Dial the extension number of the external hotline Press Feature 8 0 Enter the external hotline phone number exactly as you wo...

Page 186: ...he Automated Attendant Service of that system may be programmed to automatically transfer the call to a fax extension or to the extension Hunt Group for the fax machines if you have multiple fax machines See the PARTNER MAIL documentation for instructions Valid Entries 1 Assigned 2 Not Assigned Programming To identify a Fax Machine Extension 1 Press Feature 0 0 System Program System Program 6 0 1 ...

Page 187: ... on all lines at the extension including numbers in the Emergency Phone Number List 406 until an account code is entered If a Forced Account Code List exists the account code must match an entry on the list for the user to get an outside line Account codes can be entered manually or using System Speed Dial Numbers Personal Speed Dial Numbers and Auto Dialing but not Marked System Speed Dial number...

Page 188: ...the number of the extension to be programmed For example to program extension 15 press 1 5 To assign or unassign Forced Account Code Entry press Next Data until the appropriate value displays To program another extension press Next Item or Prev Item until the extension number shows on the display Then repeat Step 3 Select another procedure or exit programming mode Forced Account Code Entry 307 5 9...

Page 189: ...entered account code to the entries on the Forced Account Code List For a match to be successful the user must dial at least the account code s associated list entry even though the user can dial up to 16 digits for an account code If the system identifies a match the user can dial an outside number If no match occurs the user is denied access to an outside line and must re enter a valid account c...

Page 190: ...System Program System Program 4 0 9 Select a list entry 01 99 For example to select the third entry press 0 3 A display similar to the following appears Forced Act Code List 03 Data Enter up to six digits for the list entry If the account code is five digits or less you must press Enter to save the account code in memory At this point To enter other account codes press Next Item to select a differ...

Page 191: ...tation shipped with the voice messaging system As an alternative to the VMS Line Cover setting you can use Line Coverage Extension 208 with VMS Cover This provides more flexibility because it lets you specify the number of times calls ring using VMS Cover Rings 117 at the user s extension before going to the user s mailbox In addition if the user s extension has Do Not Disturb on calls on the line...

Page 192: ...p 7 Programming 1 2 3 4 5 6 Press Feature 0 0 System Program System Program 2 0 6 At the Group prompt enter a group number 1 6 7 for the voice messaging system For example to select group 1 press 1 At the Line prompt enter the desired line number For example to select line 1 press 0 1 To assign or remove a line for groups 1 6 or to assign or remove a line or use VMS Line Cover for group 7 press Ne...

Page 193: ...hones those extensions are not signaled for voice paged calls to the group If a Calling Group is in use a user attempting to page that group hears a busy tone If a user leaves the microphone on for hands free answer on intercom HFAI the microphone is turned off when that phone receives a group page the user must lift the handset or press Mic HFAI to answer the page Calls can be transferred to a Ca...

Page 194: ...ote that buttons programmed for paging a Calling Group cannot be used to transfer a call to that Calling Group Dial a Calling Group number 1 4 Program another button for this extension or exit programming mode Using System Phone To use when programmed on a button To ring or page the Calling Group press the programmed button first then lift the handset If you are paging the group start talking afte...

Page 195: ...nounce the call All available extensions in the Calling Group ring Standard Phone To ring or page a Calling Group 1 Lift the handset You hear intercom dial tone 2 To make a ringing call dial 7 and a group number 1 4 All available extensions in the Calling Group ring To make a paging call press 7 and a group number 1 4 After the beep start talking Your voice is heard through the speakers of all sys...

Page 196: ... Features You must use Hunt Group Extensions 505 to assign extensions to a Hunt Group Set Transfer Return Rings 105 to four or greater to ensure that calls continue hunting to other group extensions if the call is not answered Use Do Not Disturb if you are assigned to a Hunt Group and you leave your desk so that a call to your extension moves directly to the next available extension in the group Y...

Page 197: ...roup and assigns a line to the group The company then publishes the number as its customer service number so that a caller can reach a sales representative directly to place an order Programming To program a Hunt Group button 1 Press Feature 0 0 System Program System Program Central Tel Program 2 Enter the number of the extension to be programmed with this feature 3 Press a programmable button 4 T...

Page 198: ...ed the call or to that extension s transfer return extension Standard Phone To ring or voice signal a Hunt Group 1 Lift the handset You hear intercom dial tone 2 To make a ringing call dial 7 7 and a group number 1 7 The next available extension in the Hunt Group rings If no one answers within three rings the call hunts to the next available extension To make a voice signaled call press 7 7 and a ...

Page 199: ... Group Put all system extensions in a Pickup Group except the boss private extension so anyone on the system can answer a ringing call except calls to the boss Put the extensions of people who work near each other and who can hear each other s phones ring but who don t have each other s lines on their phones in a Pickup Group For example a group of typists work in a large room separated by cubicle...

Page 200: ...and press Intercom You hear intercom dial tone 2 Dial 6 6 and a group number 1 4 to pick up a call ringing at any extension in the group Standard Phone To use Group Pickup 1 Lift the handset You hear intercom dial tone 2 Dial 6 6 and a group number 1 4 to pick up a call ringing at any extension in the group Group Pickup I66G 5 103 ...

Page 201: ...rce is connected to the primary processor module Standard phone users can put a call on hold to retrieve a second call provided Call Waiting 316 is programmed for their extensions Considerations For system phones if a call is left on hold for longer than one minute the extension at which the call is held generates a short Hold Reminder Tone This tone sounds once every minute until the held call is...

Page 202: ...k down once rapidly You hear intercom dial tone The call is on hold Do not hang up the handset while the call is on hold If you hang up the handset the phone rings Lifting the handset reconnects you to the held call To retrieve a call that you put on hold 1 Hang up The call rings back 2 Lift the handset You are reconnected to the held call To retrieve a call that a person at another extension put ...

Page 203: ...disconnect time Considerations If the telephone company does not send a signal keep the hold disconnect time set to Long The user must disconnect a held call manually by retrieving the call then hanging it up Change the hold disconnect time only if abandoned calls do not disconnect Valid Entries 1 Long 450 msec 2 Short 50 msec Programming To change the hold disconnect time 1 2 3 4 5 6 Press Featur...

Page 204: ...p Extensions 504 Calling Group Extensions 502 and Hunt Group Extensions 505 Use External Hotline 311 to identify an extension that automatically dials a programmed outside number when a user lifts the handset Considerations The same extension cannot be assigned as both a hotline and a doorphone Assigning a doorphone extension as a hotline extension cancels the doorphone setting Do not assign hotli...

Page 205: ...ess 3 2 A display similar to the following appears Internal Hotline Ext 33 Data 32 At this point To change the hotline and alert extension numbers you just entered repeat Steps 2 and 3 To delete the existing hotline and alert extension numbers press Remove To identify another hotline and alert extension pair press Next Item or Prev Item until the new hotline extension number shows on the display T...

Page 206: ...ice messaging system For more information see Group Call Distribution 206 Line Coverage Extension 208 Automatic VMS Cover 310 VMS Hunt Delay 506 VMS Hunt Schedule 507 VMS Cover Rings 117 Voice Mailbox Transfer and VMS Cover After you assign the extensions associated with the voice messaging system hardware to Hunt Group 7 you should set the Transfer Return Extension 306 for those extensions to ext...

Page 207: ...ure 0 0 System Program System Program 5 0 5 2 At the Group prompt enter a group number 1 7 For example to select group 1 press 1 A display similar to the following appears Hunt Group 1 Extension 3 Enter the desired extension number For example to select extension 31 press 3 1 4 To assign or unassign the extension press Next Data until the appropriate value displays 5 At this point To assign or una...

Page 208: ...dure only if an autodialing device has trouble making calls Valid Entries 1 Regular dial tone 2 Machine outside line dial tone Programming To change the Intercom Dial Tone setting for an extension 1 Press Feature 0 0 System Program System Program 3 0 9 2 At the Extension prompt enter the number of the extension to be programmed For example to select extension 22 press 2 2 3 To change the Intercom ...

Page 209: ...use Direct Line Pickup Active Line to join a call on that line You can join a call answered by Automatic System Answer or Direct Extension Dial by pressing the line button and lifting the handset The message stops playing when you join the call Pooled extension users can add other parties to a call by pressing pool buttons See Conference Considerations You cannot join a call by pressing a pool but...

Page 210: ...ton next to the steady red light and lift the handset or Lift the handset and press Intercom 6 8 and the two digit line number The red and green lights alternately flash You are now joined with the call Standard Phone 1 1 Lift the handset You hear intercom dial tone 2 Dial 6 8 and the number of the line on which the call is being conducted Joining Calls 5 113 ...

Page 211: ...call except account codes You can program a Last Number Redial button on a system phone to redial a number with one touch Programming To program a Last Number Redial button 1 Press Feature 0 0 System Program System Program Central Tel Program 2 Enter the number of the extension to be programmed with this feature 3 Press a programmable button 4 Press Feature 0 5 5 Program another button for this ex...

Page 212: ...15 is set to No Restriction Additionally the extension is programmed with factory settings for Pool Line Assignment 314 Pool Extension Assignment 314 Automatic Line Selection and Line Ringing Considerations Extension 10 operates as a key extension regardless of how the system is configured The Line Access Mode for extension 10 cannot be changed Extensions that are programmed as key extensions cann...

Page 213: ...sed using Direct Line Pickup If an extension s access to a line is set to No Access or In Only the extension cannot place calls on that line either by pressing the line button or by using Direct Line Pickup Idle Line Likewise if the extension s access to a line is set to No Access or Out Only the extension cannot receive calls on that line that are ringing at other extensions either by pressing th...

Page 214: ...on For example to restrict line 2 press 0 2 The current restriction displays To change the line restriction for this extension press Next Data until the appropriate value displays see Valid Entries on the previous page At this point To restrict another line at this extension press Next Item or Prev Item until the line number shows on the display Then repeat Step 4 To restrict another extension pre...

Page 215: ...e assigned to an extension should start ringing If you add a line to the system its factory setting is Immediate Ring You can use Automatic Line Selection to determine the order in which the system selects a line for an extension when the user at that extension lifts the handset or turns on the speaker to make a call If you add a line to the system it becomes the last line in the selection sequenc...

Page 216: ...PARTNER 34D PARTNER 18D PARTNER 18 PARTNER 6 Figure 5 1 Default Line Assignments Line Assignment 301 5 119 ...

Page 217: ...rd phone but a single line phone can handle only one call at a time To make a call a user lifts the handset and dials 9 at intercom dial tone the system selects the first available line based on the Automatic Line Selection programmed for the extension Alternatively the user can use Direct Line Pickup to access a specific line Valid Entries 1 Assigned 2 Not Assigned 3 Select Button then press a li...

Page 218: ...press 3 A display similar to the following appears Line Assignment 15 L01 3 Select a Button Then press a button with lights to assign the line to that button If you use option 3 after a line has been assigned the line moves from the old button to the new button you select 5 At this point To program another line for this extension press Next Item or Prev Item until the line number shows on the disp...

Page 219: ...atic VMS Cover 310 to redirect the extension s calls on owned lines to the voice messaging system Use VMS Cover Rings 117 to specify the number of times a call rings at the owner s extension before it is sent to the voice messaging system Users with Call Coverage or VMS Cover turned on can Send All Calls immediately to their covering extension or voice mailbox by activating Do Not Disturb Consider...

Page 220: ... example to program line 24 press 2 4 Enter the number of the extension to be assigned ownership of the line At this point To delete the current setting press Remove To program another line press Next Item or Prev Item until the line number shows on the display Then repeat Step 3 Select another procedure or exit programming mode Line Coverage Extension 208 5 123 ...

Page 221: ...ibly alert at the extension For lines or pools set to Immediate Ring Caller ID information is displayed after the first ring For lines or pools set to Delayed Ring Caller ID information is displayed as soon as the call begins audibly alerting For lines or pools set to No Ring no Caller ID information is displayed Considerations Program this feature from extension 10 or 11 only using Centralized Te...

Page 222: ...e way outside lines or pools ring at an extension 1 Press Feature 0 0 System Program System Program Central Tel Program 2 Enter the number of the extension to be programmed for Line Ringing The green lights next to the line or pool buttons show the current Line Ringing settings for all lines or pools assigned to the extension If a line or pool is not assigned to a button the green light next to th...

Page 223: ...dspeaker with one touch If the loudspeaker paging system is in use a user attempting to make an announcement hears a busy tone Programming To program a Loudspeaker Paging button 1 Press Feature 0 0 System Program System Program Central Tel Program 2 Enter the number of the extension to be programmed with this feature 3 Press a programmable button 4 Press left Intercom 7 0 5 Program another button ...

Page 224: ... dial tone 2 Dial 7 0 3 Speak into the handset Your voice is heard through the loudspeaker paging system For touch tone phones only if your loudspeaker paging system supports announcements to zoned areas refer to the instructions packaged with the device to make zoned announcements Loudspeaker Paging I70 5 127 ...

Page 225: ... number or a feature code on a button so a user can dial the number with a single touch For information about programming and using Auto Dial buttons see Auto Dialing You can program outside numbers for one extension or the entire system so a user can dial a number by pressing Feature or on a standard phone plus a two or three digit code 80 99 for Personal Speed Dial numbers 600 699 for System Spe...

Page 226: ...matters provided Voice Interrupt On Busy 312 is Assigned for the recipient Considerations The following instructions assume that system phones are set using Automatic Line Selection to automatically select outside lines or pools first and standard phones are set to select intercom first This means that when a user with a system phone lifts the handset the user hears outside dial tone if an outside...

Page 227: ... beep gets the line and the other reservations are canceled Standard Phone 1 Lift the handset You hear intercom dial tone 2 Dial 9 to get an outside line You hear outside line dial tone 3 Dial the phone number If you are using a PBX or Centrex line you also may need to use a dial out code usually 9 before you dial a number outside the PBX or Centrex system To make an outside call on a specific lin...

Page 228: ...ou have reached an idle standard MDC 9000 or MDW 9000 phone or a busy system phone with Voice Interrupt On Busy Not Assigned Your call is not completed until someone answers Standard Phone 1 Lift the handset You hear intercom dial tone 2 To ring the extension dial the two digit extension number or To voice signal a system phone at the extension press plus the two digit extension number and listen ...

Page 229: ...iderations A PARTNER or MLS model phone is required at both extensions to use this feature You must program the Manual Signaling feature code and the target extension number on a button Use a button with lights if you want to view the status of the target extension similar to an Auto Dial button You can have only one button per extension either on the system phone or on the Intercom Autodialer for...

Page 230: ...before the extension number if you want to use the button for voice signaling 6 Program another button for this extension or exit programming mode Using To beep the target extension 1 While the handset is in the cradle press the programmed button The extension beeps for as long as the button is pressed To ring or voice signal the target extension 1 Lift the handset or press Spkr 2 Press Intercom 3...

Page 231: ...ubscriber s extension when messages in the mailbox have been deleted If a message light is inadvertently turned off at an extension that has a message in the mailbox the message light is refreshed during the voice messaging system s daily maintenance 3 a m If you use the Message Light On feature to signal someone at a doorphone extension you must use this feature to turn off the light You can prog...

Page 232: ...off Skip Step 2 2 If no extension number was programmed on the button dial the extension number of the phone whose message light you want to turn off or use an Auto Dial button or Manual Signaling button Standard Phone To turn off the message light 1 Lift the handset You hear intercom dial tone 2 Press 1 0 3 Dial the extension number of the phone whose message light you want to turn off Message Li...

Page 233: ...phone is idle to indicate that the extension has received a message Do not use this feature for an extension that is covered by the voice messaging system The voice messaging system automatically turns on the message light at a subscriber s extension when a message is left in the mailbox If you use this feature to signal someone at a doorphone extension you must use Message Light Off to turn off t...

Page 234: ...s on Skip Step 2 2 If no extension number was programmed on the button dial the extension number of the phone whose message light you want to turn on or use an Auto Dial button or Manual Signaling button Standard Phone To turn on the message light 1 Lift the handset You hear intercom dial tone 2 Press 0 9 3 Dial the extension number of the phone whose message light you want to turn on Message Ligh...

Page 235: ...ld hear silence The audio source must be connected to the control unit using an RCA phono plug For more information see the PARTNER II Communications System Installation guide The volume of the audio source can be adjusted using the music on hold volume adjustment screw on the primary processor module For more information see the PARTNER II Communications System Installation guide If the audio sou...

Page 236: ...ting of the MUSIC ON HOLD jack 1 Press Feature 0 0 System Program System Program 6 0 2 2 To activate or deactivate the MUSIC ON HOLD jack press Next Data until the appropriate value displays 3 Select another procedure or exit programming mode Music On Hold 602 5 139 ...

Page 237: ... you have a voice messaging system VMS Hunt Schedule 507 determines when outside calls should ring the VMS Hunt Group always day only or night only The status of the Night Service button at extension 10 tells the voice messaging system to operate in day or night mode The Night Service button returns to the status on off it was in before a power failure occurred or System Reset 728 was used Conside...

Page 238: ... to assign Night Service to that button 3 Select another procedure or exit programming mode 4 Label the Night Service button at extension 10 Using To turn Night Service on 1 Press the Night Service button at extension 10 If a System Password is programmed the green light next to the button flashes you must continue with Step 2 If no System Password is programmed the green light is on steady and Ni...

Page 239: ...e 507 Considerations Do not include extensions connected to auxiliary equipment PARTNER Attendants voice messaging systems internal or external hotline phones or doorphones in the Night Service Group A user in the Night Service Group can receive an after hours outside call only if it comes in on a line or pool that is assigned to that user s phone Line or pool assignments for extensions in the Nig...

Page 240: ... settings To change line assignments without affecting other settings use Line Assignment 301 Considerations You can use this feature to tell the system how many lines are actually connected at the control unit For example if some line jacks do not have lines connected use this procedure to indicate the number of jacks that actually have lines connected otherwise the line numbers associated with e...

Page 241: ...strict extensions from making or receiving calls on all lines belonging to a specific pool and Disallowed Phone Number Lists 404 to specify telephone numbers that users cannot dial If you program an extension for Forced Account Code Entry 307 the user at that extension must enter an account code before accessing an outside line This feature is not available on standard phones Considerations While ...

Page 242: ...er of the extension to be programmed For example to select extension 30 press 3 0 3 To change the type of call restriction press Next Procedure until the appropriate value displays 4 To program another extension press Next Item or Prev Item until the extension number shows on the display Then repeat Step 3 5 Select another procedure or exit programming mode Outgoing Call Restriction 401 5 145 ...

Page 243: ...nsion you want to change after you press the Outgoing Call Restriction button It is recommended that you use an Auto Dial button on the PARTNER CA48 Intercom Autodialer However you can use an intercom Auto Dial button on the system phone at extension 10 provided the button has lights For information about programming Auto Dial buttons see Auto Dialing Considerations An Outgoing Call Restriction bu...

Page 244: ...that button 3 Select another procedure or exit programming mode 4 Label the Outgoing Call Restriction button at extension 10 Using To change an extension s Outgoing Call Restriction setting 1 Press the Outgoing Call Restriction button at extension 10 The green light next to the Outgoing Call Restriction button turns on and extension 10 appears busy to the system 2 Press the Auto Dial button for th...

Page 245: ...tor If outside conference is allowed you can have up to two outside parties and up to three inside parties If outside conference is disallowed you can have one outside party and up to four inside parties Valid Entries 1 Allow conference calls with up to two outside parties 2 Disallow conference calls with two outside parties Programming To allow or disallow conferences with multiple outside partie...

Page 246: ...ialed numbers available to all system users You can store account codes as Personal Speed Dial numbers for use with the Account Code Entry feature External Hotline 311 uses Personal Speed Dial code 80 for the external hotline number Considerations If the system is connected to a PBX or Centrex system and a dial out code usually 9 is needed to place calls outside the PBX or Centrex system include t...

Page 247: ...tinue programming or exit programming mode Using 5 150 System Phone You can lift the handset or press Spkr before dialing 1 If you want to call on a specific line press the line button or press Intercom 8 and the two digit line number or if you want to call using a specific pool press the pool button or press Intercom and the three digit pool access code 2 Press Feature 3 Dial the two digit Person...

Page 248: ...o enable anyone who hears the alert to answer the call Valid Entries 1 Assigned to group 2 Not Assigned to group Programming To assign extensions to a Pickup Group 1 2 3 4 5 6 Press Feature 0 0 System Program System Program 5 0 1 At the Group prompt enter a group number 1 4 For example to select group 1 press 1 A display similar to the following appears Pickup Group 1 Extension Enter the number of...

Page 249: ...user has access to a pool for outgoing calls you can customize dialing restrictions for the user s extension by using Outgoing Call Restriction 401 and Disallowed Phone Number Lists 404 To restrict a pooled extension from receiving and or making calls on individual lines you must use Line Access Restriction 302 You can use Pool Extension Assignment 314 to assign pools to specific extensions You ca...

Page 250: ...83 to be restricted at this extension For example to restrict pool 881 press 8 8 1 The current restriction displays To change the pool restriction for this extension press Next Data until the appropriate value displays see Valid Entries on the previous page At this point To restrict another pool at this extension press Next Item or Prev Item until the pool number shows on the display Then repeat S...

Page 251: ...e order in which the system selects lines or pools when the user at that extension lifts the handset or presses Spkr to make a call Note that auxiliary pools 881 882 and 883 are not automatically added to an extension s Automatic Line Selection You can use Line Ringing to identify when each pool and individual line assigned to an extension should start ringing the factory setting for pools is No R...

Page 252: ...pools to a standard phone but a single line phone can make only one call at a time To make a call the user lifts the handset and dials 9 the system selects the first available pool based on the Automatic Line Selection programmed for that extension Alternatively the user can dial a pool access code to make a call using a specific pool Valid Entries 1 Assigned Main pool 2 Not Assigned Auxiliary poo...

Page 253: ...display similar to the following appears Pool Ext Assign 15 P881 3 Select a Button Then press a button with lights to assign the auxiliary pool to that button If you use option 3 after an auxiliary pool has been assigned the auxiliary pool moves from the old button to the new button you select 5 At this point To assign another pool for this extension press Next Item or Prev Item until the pool acc...

Page 254: ...Line Access Mode 313 to change a pooled extension to a key extension Considerations You can assign some or all outside lines to a specific pool but you cannot assign a specific outside line to more than one pool Because users cannot control which line they get when they access a pool you should group lines with similar purposes WATS lines FX lines lines designated for a particular set of users tog...

Page 255: ... program line 8 press 0 8 A display similar to the following appears Lines to Pools L08 2 Pool 880 3 Enter the desired value 1 5 see Valid Entries on the previous page 4 To program another line press Next Item or Prev Item until the line number shows on the display Then repeat Step 3 5 Select another procedure or exit programming mode 5 158 Pool Line Assignment 207 ...

Page 256: ...your call and from accessing the Caller ID information displayed for active calls at your extension Considerations Privacy must be programmed on a button with lights Users cannot dial the Privacy code manually or use a programmed button without lights to activate this feature When Privacy is on the button light at the extension is also on indicating that others cannot join calls Privacy can be tur...

Page 257: ...l use the Recall feature instead If you are already on a call most PBX or Centrex systems require that you press the switchhook to get a new dial tone then dial a feature access code to access a specific PBX or Centrex service On a system phone press a programmed button or press Feature 0 3 to use Recall On a standard phone first press and release the switchhook to get intercom dial tone then send...

Page 258: ...turn to your original call press the programmed button or press Feature 0 3 again Standard Phone 1 Press the switchhook or press the Recall or Flash button on a feature phone that has one You hear intercom dial tone 2 Press 0 3 3 Enter the access code for the feature if required 4 To return to your original call press the switchhook or press the Recall or Flash button on a feature phone again then...

Page 259: ...nected to a PBX or Centrex system and Recall drops calls shorten the time Valid Entries 01 through 80 25 to 2000 msec in 25 msec increments 18 450 msec Programming To change the duration of the Recall Timer signal 1 Press Feature 0 0 System Program System Program 1 0 7 A display similar to the following appears Recall Timer Duration 18 450 msec 2 Enter a different Recall Timer setting by pressing ...

Page 260: ...on Once there callers hear ringing until the call is answered or it is sent to the voice messaging system Related Features If you have an audio source connected to the primary processor module set Music On Hold 602 to Active and Ring on Transfer to Not Active so callers hear music as they are being transferred to the destination extension This procedure has no effect on Direct Extension Dial or Ca...

Page 261: ...wrong numbers lengthen the timeout Related Features Use this procedure only if the Dial Mode 201 for at least one outside line in the system is set to rotary Considerations Do not change this setting unless the system is experiencing problems Valid Entries 1 4 seconds 2 8 seconds 3 12 seconds Programming To change the length of the Rotary Dialing Timeout 1 Press Feature 0 0 System Program System P...

Page 262: ... the feature was used except account codes You can program a Save Number Redial button on a system phone to access the feature with one touch If you do you can press the button to save the number and press the button later to redial the number You can program this feature on more than one button to save more than one number Programming To program a Save Number Redial button 1 Press Feature 0 0 Sys...

Page 263: ...x after the number of rings specified with VMS Cover Rings 117 Use Line Coverage Extension 208 to identify an extension as the owner of a specific outside line To send a covered call immediately to the covering extension If Call Coverage is not turned on while the call is ringing press the Call Coverage button The ringing call is sent immediately to the covering extension subsequent calls go to th...

Page 264: ...becomes an intercom call If some extensions in Calling Group 1 have standard MDC 9000 or MDW 9000 phones those extensions are not included in the simultaneous page Programming To program a Simultaneous Paging button 1 Press Feature 0 0 System Program System Program Central Tel Program 2 Enter the number of the extension to be programmed with this feature 3 Press a programmable button 4 Press left ...

Page 265: ...ial tone 2 Dial 7 0 3 Speak into the handset Your voice is heard through the loudspeaker paging system and the speakers of all idle system phones in Calling Group 1 For touch tone phones only if your loudspeaker paging system supports announcements to zoned areas refer to the instructions packaged with the device to make zoned announcements 5 168 Simultaneous Paging I 70 ...

Page 266: ... time a user spends on an incoming outside call from the time the user answers the call to the time the call is disconnected from the system Considerations This feature requires special hardware and or software For more information see Call Reporting Devices SMDR in Chapter 4 If the output format is set to 15 digits and a prints as the last digit of a dialed number on a call report indicating that...

Page 267: ... where nnn is the Speed Dial code If you use Automatic System Answer or Direct Extension Dial you may want to set SMDR Talk Time 611 to Active to print on call reports the time a user spends on an incoming outside call from the time the user answers the call to the time the call is disconnected from the system You can use SMDR Output Format 610 to identify whether a maximum of 15 digits or 24 digi...

Page 268: ...ify whether a maximum of 15 digits or 24 digits is printed for dialed numbers on the call report When you change this feature to Active the next call record that prints includes talk time as the last field on the call report To print a new header use SMDR Top of Page 609 Considerations This feature requires special hardware and or software For more information see Call Reporting Devices SMDR in Ch...

Page 269: ...printed for dialed numbers on the call report You can set SMDR Talk Time 611 to Active to print on call reports the time a user spends on an incoming outside call from the time the user answers the call to the time the call is disconnected from the system You can use Display Language 303 to specify the language in which the call report page header should print Considerations This feature requires ...

Page 270: ...To continue press the Auto Dial button or Feature and the two or three digit speed dial code Stop cannot be programmed from an MDC 9000 or MDW 9000 phone since it has no Mic HFAI button T Sends touch tones over a rotary line to electronic equipment such as answering machines and bank computers Special characters cannot be used when dialing a number manually Examples Pause To call an answering mach...

Page 271: ...activation codes for a Centrex feature on the same button press Mic HFAI to include a stop between the two codes For instance if the code to activate a Centrex feature is 30 and the code to deactivate the feature is 31 store 3 0 Mic HFAI 3 1 on the Auto Dial button The first time you press the Auto Dial button only the number before the stop is dialed to activate the feature When you press the but...

Page 272: ...th lights is recommended so the user can quickly determine whether or not the extension is locked Users can enter a different code each time they lock their extension A user at a locked extension can make intercom calls and can receive intercom and outside calls Station Lock returns to the status on off it was in before a power failure occurred or System Reset 728 was used Programming To program a...

Page 273: ...dy Repeat the unlocking procedure above Standard Phone To lock a standard touch tone phone 1 Lift the handset You hear intercom dial tone 2 Press 2 1 You hear intercom dial tone again 3 Enter a four digit code using digits 0 9 You hear intercom dial tone again 4 Re enter the four digit code If the code entered in Step 4 matches the code entered in Step 3 you hear silence The extension is locked If...

Page 274: ...you do not program this feature on a button Using System Phone From extension 10 or 11 only 1 Press Feature 2 2 2 Dial the extension number or use an Auto Dial or Manual Signaling button for the extension that you want to unlock The extension is unlocked If that extension used a Station Lock button with lights to activate the feature the green light goes off Standard Phone From extension 10 or 11 ...

Page 275: ...R call reports Considerations Include leading zeros for single digit months or days Programming To change the System Date 1 Press Feature 0 0 System Program System Program 1 0 1 2 Enter today s date in the form MMDDYY For example to enter April 26 1997 press 0 4 2 6 9 7 A display similar to the following appears System Date Data 042697 3 Select another procedure or exit programming mode 5 178 Syst...

Page 276: ... Friday 7 Saturday Programming To change the System Day 1 Press Feature 0 0 System Program System Program 1 0 2 2 Change the day by entering a new setting number as listed in Valid Entries above For example to set the day to Tuesday press Next Data until a display similar to the following appears System Day 3 Tuesday 3 Select another procedure or exit programming mode System Day 102 5 179 ...

Page 277: ...d Marked System Speed Dial Numbers Dialing restrictions for extensions not in the Night Service Group remain the same as during normal daytime operation Programming To program a System Password 1 2 3 Using 1 2 3 4 Press Feature 0 0 System Program System Program 4 0 3 A display similar to the following appears Set System Password Data Enter a four digit password or press Remove to delete the existi...

Page 278: ...stem reset occurs the Privacy button will be off after the system reset All other active features at an extension are reset to the default settings For example if an extension has calls forwarded to another extension resetting the system turns off Call Forwarding if the feature is programmed on a button with lights the reset also turns off the light for the Call Forwarding button Considerations Re...

Page 279: ...al code For more information on SMDR see Call Reports in Chapter 4 System Speed Dial codes cannot be programmed on Auto Dial buttons System Speed Dial numbers can be programmed only from extension 10 or 11 but can be used from any extension Refer to a completed System Speed Dial form for the list of numbers to be programmed After programming the numbers distribute a copy of the completed form to u...

Page 280: ...f a number is assigned already to the code the number appears on the display If no number is assigned to the code a display similar to the following appears Blank 3 Enter the number For example to program 555 4757 press 5 5 5 4 7 5 7 The following display appears 5554757 To mark the System Speed Dial number precede the number by a For example to mark the number 555 1001 press 5 5 5 1 0 0 1 The fol...

Page 281: ... 883 2 Press Feature 3 Dial the three digit System Speed Dial code 600 699 If you did not specify an outside line or pool the system automatically selects one turns on the speaker if the handset is in the cradle and dials the number The number being dialed shows on a display phone unless it is a Marked System Speed Dial number Standard Phone 1 Lift the handset You hear intercom dial tone 2 Press 3...

Page 282: ...o set the time to 9 00 a m enter 0 9 0 0 For 4 45 p m enter 1 6 4 5 The time appears on system display phones as a m or p m not in 24 hour notation Programming To change the System Time 1 Press Feature 0 0 System Program System Program 1 0 3 2 Enter a new time in 24 hour notation For example to set the time to 2 15 p m press 1 4 1 5 A display similar to the following appears System Time Data 1415 ...

Page 283: ... affects the operation of dialing restrictions and permissions For more information see Allowed Phone Number Lists 407 Disallowed Phone Number Lists 404 and Emergency Phone Number List 406 Valid Entries 1 0 or 1 required before Area Code and Number 2 Area Code and Number Only Programming To change the Toll Call Prefix setting 1 Press Feature 0 0 System Program System Program 4 0 2 2 Press Next Dat...

Page 284: ...ling on a rotary line Use Touch Tone Enable only after a call is connected For example use this feature after dialing a bank by phone service that requires you to dial touch tone digits You can program a Touch Tone Enable button on a system phone to turn on Touch Tone Enable with one touch Programming To program a Touch Tone Enable button 1 Press Feature 0 0 System Program System Program Central T...

Page 285: ...he extension that transferred it You can use Transfer Return Rings 105 to change the number of rings for all system extensions You can use Transfer Return Extension 306 to identify a different extension to which unanswered calls from a particular extension should return If users transfer a call Caller ID information if it is available is passed to the destination extension If you have a voice mess...

Page 286: ...sh use the system Recall feature instead On a system phone a transferred call rings with an intercom ring ring BEEP until the originator hangs up then it changes to a transfer ring ring BEEP BEEP On a standard phone a transferred call rings with an intercom ring ring ring until the originator hangs up then it changes to a transfer ring ring ring ring How to Transfer a Call System Phone To pass a c...

Page 287: ...t On Busy Talk Back button wait for a response If the call is accepted hang up to complete the transfer The call rings at the recipient s extension If the call is refused press the line or pool button next to the winking green light to reconnect to the caller If you hear ringing you have reached a standard phone an idle MDC 9000 or MDW 9000 phone or a busy system phone with Voice Interrupt On Busy...

Page 288: ...p Your voice is heard through the other extension s speaker If no one answers or the call is refused press the switchhook again to reconnect to the caller If the call is accepted hang up If you hear two beeps you have reached a busy system phone with Voice Interrupt On Busy Assigned You can speak after the beeps Your voice is heard through the recipient s handset or speaker Be aware that the third...

Page 289: ...an extension has VMS Cover active unanswered calls to that extension are routed to the voice messaging system rather than to the transfer return extension For transferred calls that are sent to a covering extension with Call Coverage if the covering extension does not answer within the specified number of Call Coverage Rings 116 the call rings the specified number of Transfer Return Rings 105 befo...

Page 290: ...he number of the originating extension 3 Dial the number of the extension to which the call should return if it is not answered 4 To program another extension press Next Item or Prev Item until the extension number shows on the display Then repeat Step 3 5 Select another procedure or exit programming mode Transfer Return Extension 306 5 193 ...

Page 291: ...6 the call rings the specified number of Transfer Return Rings 105 before it transfer returns If the covering extension has Do Not Disturb active the call rings one more time after the specified number of Call Coverage Rings 116 before it transfer returns Considerations If you have a fax machine or an answering machine connected to the system set Transfer Return Rings to a number greater than the ...

Page 292: ... number of times intercom and transferred calls or outside calls on lines assigned ownership ring at system extensions before they are sent to the voice messaging system A user can turn on VMS Cover while a call is ringing to send that call immediately to his or her voice mailbox See Send All Calls Users with VMS Cover already turned on can activate Do Not Disturb to Send All Calls immediately to ...

Page 293: ...on to turn VMS Cover on press it again to turn it off Use the button like a switch when the light is on VMS Cover is on and your unanswered intercom and transferred calls or outside calls on lines assigned ownership go to your voice mailbox after the specified number of VMS Cover Rings If you turn on VMS Cover while a call is ringing the call is sent immediately to your voice mailbox If VMS Cover ...

Page 294: ... extension has VMS Cover or Automatic VMS Cover 310 active unanswered calls to that extension are routed to the voice messaging system after the specified number of VMS Cover Rings Valid Entries 1 9 3 Programming To change the number of times calls ring before they are sent to the voice messaging system 1 Press Feature 0 0 System Program System Program 1 1 7 2 Enter a setting 1 9 For example to se...

Page 295: ...nity to answer calls before they go to the Automated Attendant Service Related Features You must use Group Call Distribution 206 to assign lines to Hunt Group 7 You must use Hunt Group Extensions 505 to assign the extensions associated with the voice messaging system hardware to Hunt Group 7 Valid Entries 1 Immediate 2 Delayed Programming To change the VMS Hunt Delay setting for the voice messagin...

Page 296: ...ution 206 to assign lines to Hunt Group 7 You must use Hunt Group Extensions 505 to assign the extensions associated with the voice messaging system hardware to Hunt Group 7 If you set the VMS Hunt Schedule for Day Only or Night Only you must use Night Service Button 503 to program a Night Service button for extension 10 Valid Entries 1 Always 2 Day Only 3 Night Only Programming To change the VMS ...

Page 297: ...r of the voice interrupt on busy call The recipient s response will not be heard by the third party Users cannot receive voice interrupt on busy calls if Do Not Disturb is active at their extension They are part of a joined call Joining Calls They are part of a Conference Call Considerations The voice interrupt on busy tone two beeps is unique to distinguish it from a voice signaled intercom call ...

Page 298: ...fter the beep Your voice is heard through the other extension s speaker If the recipient is present he or she can reply If you hear two beeps you have reached a busy system phone with Voice Interrupt On Busy Assigned You can speak after the beeps Be aware that the third party to whom the recipient is speaking probably also will hear the two beeps and the faint sound of your voice If the recipient ...

Page 299: ...ng mode Using To respond to a voice interrupt on busy call you hear two beeps and the originator s voice be aware that the third party to whom you are speaking probably also will hear the two beeps and the faint sound of the originator s voice 1 2 3 4 Ask the party with whom you are speaking to hold but do not put the call on hold Press the Voice Interrupt On Busy Talk Back button The green light ...

Page 300: ... is Not Active the caller hears silence Considerations You can program a Voice Mailbox Transfer button on a system phone to transfer a caller directly to a mailbox by pressing the button then dialing the mailbox subscriber s extension number Programming To program a Voice Mailbox Transfer button 1 Press Feature 0 0 System Program System Program Central Tel Program 2 Enter the number of the extensi...

Page 301: ... that has Call Forwarding active ring at the extension the calls are not forwarded Wake up calls that are not answered do not go to voice mail coverage even if VMS Cover is active at the target extension Considerations A Wake Up Service button must be programmed on the system display phone at extension 10 Wake Up Service must be programmed on a button with lights This feature will not work if it i...

Page 302: ... 3 Select another procedure or exit programming mode 4 Label the Wake Up Service button at extension 10 Using To schedule a wake up call for a specific extension 1 2 3 Press the Wake Up Service button at extension 10 The green light next to the Wake Up Service button flutters Wake Up Service is activated and a display similar to the following appears Wake Up Call Dial the two digit extension numbe...

Page 303: ...e and target extension number 4 Press the Wake Up Service button to exit 5 Repeat Steps 1 through 4 to review wake up times for other extensions To cancel a scheduled wake up call 1 Press the Wake Up Service button at extension 10 2 Dial the two digit target extension number or use an Auto Dial button 3 Press 4 Repeat Steps 1 3 to cancel a scheduled wake up call for another extension 5 206 Wake Up...

Page 304: ... Problems with Standard Phones Standard Phone Does Not Ring Standard Phone Rings Back After Intercom Call with No One at Other End Standard Phone s Message Waiting Light Does Not Light Other Problems with Phones Trouble Making Outside Calls Trouble Making Outside Calls from Pool Buttons on Pooled Extensions Calls are Answered Automatically Trouble Hearing Called Party Answer Using the Recall Featu...

Page 305: ...rint in Station or Duration Field on SMDR Printout 6 15 System Problems 6 15 Call Rings Continuously When Answered No One At Other End 6 15 Calls on Hold Are Disconnected 6 15 Calls on Automatic System Answer Lines Are Disconnected 6 15 Call on Hold Hangs Up but Line Does Not Disconnect 6 16 All Phones Dead No Dial Tone or Lights 6 16 Multiple Phones Dead No Dial Tone or Lights 6 17 Other Problems...

Page 306: ...mming mode and try to access Line Access Mode 313 If you can your system is set for Hybrid mode If you can t your system is set for Key mode The number of lines and extensions in your system The type of phone system or standard and the model number if applicable System phone model numbers are located either on the upper right hand corner of the phone or on the dialpad overlay If you followed a tro...

Page 307: ...rned on If Do Not Disturb or Call Forwarding is turned on turn it off If Do Not Disturb or Call Forwarding is not turned on go to Possible Cause 3 Possible Cause 3 Line Ringing is programmed for No Ring or Delayed Ring What to do Check the Line Ringing setting for the extension If Line Ringing is set for No Ring or Delayed Ring change the setting if appropriate If Line Ringing is set for Immediate...

Page 308: ...one Then plug the cord into a phone that you know works If the replacement phone works the problem phone is faulty Call the hotline to arrange for a replacement If the replacement phone does not work go to Possible Cause 4 Possible Cause 4 The telephone cord is defective What to do Unplug the cord from the base of the phone and the wall jack Replace the cord with a cord that you know works If the ...

Page 309: ...o check on Caller ID service If you are not receiving Caller ID service subscribe to it If you are receiving Caller ID service go to Possible Cause 2 Possible Cause 2 Wrong 206 and or 400 module installed in the control unit What to do Make sure lines with Caller ID service are connected to 206EC or 400EC modules If Caller ID lines are not connected to 206EC or 400EC modules install the appropriat...

Page 310: ...e problem remains go to Possible Cause 2 Possible Cause 2 Intercom Autodialer is not receiving auxiliary power What to do Make sure the Intercom Autodialer is plugged into an electrical outlet If the Intercom Autodialer works properly the problem is solved If the problem remains go to Possible Cause 3 Possible Cause 3 The cord is defective What to do Unplug the cord from the base of the Intercom A...

Page 311: ...et for No Ring or Delayed Ring change the setting if appropriate If Line Ringing is set for Immediate Ring and this phone is part of a combination extension see Problems with Combination Extensions Phone Does Not Work Properly If Line Ringing is set for Immediate Ring and the phone is on an extension by itself go to Possible Cause 4 Possible Cause 4 Phone is faulty What to do Unplug the problem ph...

Page 312: ... system phone If Background Music is on turn it off If the standard phone s message waiting light lights properly the problem is solved If Background Music is not on go to Possible Cause 2 Possible Cause 2 The standard phone s message waiting light is not compatible with the system What to do See Standard Telephones in Chapter 1 for a list of supported standard phones with message waiting lights A...

Page 313: ...o Touch Tone or Rotary as appropriate If you can make a call the problem is solved If the Dial Mode is set correctly go to Possible Cause 3 Possible Cause 3 Someone changed the Outgoing Call Restriction setting for the extension What to do If calls could be made without trouble before find out if someone changed the Outgoing Call Restriction 401 for the extension If someone changed the Outgoing Ca...

Page 314: ...lty What to do One at a time unplug each outside line from each 206 400 and 200 module in the control unit Then plug each line into a standard telephone and try to make a call If the trouble occurs on the standard phone try another line cord if the trouble persists report it to your local phone company If the trouble does not occur on the standard phone the trouble is with your control unit Call t...

Page 315: ...Pool Access Restriction 315 for the extension If someone changed the Pool Access Restriction setting verify that the change was an appropriate one If no one changed the Pool Access Restriction setting go to Possible Cause 4 Possible Cause 4 The pool may not be assigned to the extension What to do Check Pool Extension Assignment 314 to see if the pool is assigned to the extension If the pool is not...

Page 316: ...hen it should not this could occur with a fax machine voice messaging system answering machine or modem What to do Be sure the device is set to answer correctly If the device answers before it should adjust it to answer on a later ring If the device should not answer calls at all turn off its auto answer feature Refer to the device s user manual For every auxiliary device connected to your system ...

Page 317: ...Cause Recall Timer Duration setting is too short What to do Increase the Recall Timer Duration 107 by 100 milliseconds If the Recall feature works the problem is solved If the Recall feature still does not work continue increasing the Recall Timer Duration by increments of 100 milliseconds until the problem is solved Using the Recall Feature Disconnects Call This problem applies when the system is...

Page 318: ...sible Cause 3 Phone is plugged into the wrong jack of the system phone or the bridging adapter What to do Plug the phone into the correct jack see the PARTNER II Communications System Installation guide for instructions If the phone works properly the problem is solved If the problem remains go to Possible Cause 4 Possible Cause 4 Wrong bridging adapter is used in combination extension What to do ...

Page 319: ...em Possible Cause A high speed modem is connected through an extension jack on the control unit to a standard central office telephone line but the line quality is not sufficient to generate a clear signal when the modem transmits through the system interface What to do Either connect the modem directly to the network interface jack for a line or contact your local telephone company for informatio...

Page 320: ...should not set the Automatic System Answer Mode 121 to either Hold or Ring and you should not use the Direct Extension Dial feature If the local phone company supports far end disconnect but the problem still occurs call the hotline Calls on Hold Are Disconnected Possible Cause Hold Disconnect Time setting is too short What to do Change Hold Disconnect Time 203 from Short to Long If calls on hold ...

Page 321: ...eaker or the on off switch see Figure 1 1 in Chapter 1 is in the ON position If the green LEDs on the modules are lit and the trouble is gone the problem is corrected If the green LEDs on the modules are lit but the trouble remains call the hotline If the green LEDs on the modules are out go to Possible Cause 2 If any green LEDs on the modules are flashing call the hotline Possible Cause 2 The pow...

Page 322: ...R II Communications System Installation guide If the LEDs light the problem is corrected If the problem remains call the hotline Other Problems with System This procedure resets the system Use it when you have any problems that are not covered elsewhere in this chapter The following procedure disconnects all calls in progress but does not erase any system settings Possible Cause System needs a har...

Page 323: ...s or 1 8 kgs and Weights Exp Proc Mod 11 D x 17 H x 1 5 W or 27 9 x 43 2 x 3 8 cm 4 0 lbs or 1 8 kgs approx 206 module 11 D x 17 H x 1 5 W or 27 9 x 43 2 x 3 8 cm 4 5 lbs or 2 0 kgs 400 module 11 D x 17 H x 1 5 W or 27 9 x 43 2 x 3 8 cm 4 0 lbs or 1 8 kgs Backplane cover 12 D x 19 H x 11 W or 30 5 x 48 3 x 27 9 cm 5 5 lbs or 2 5 kgs PARTNER 34D phone 9 8 D x 3 75 H x 9 3 W or 24 9 x 9 5 x 23 6 cm ...

Page 324: ...38 Volt talk battery Ringing frequency 20 Hz PAGE Jack Draws current on inner wire pair Specifications Provides contact closure on outer wire pair 600 Ohm impedance SMDR Output 1200 baud Format No parity 8 data bits 2 stop bits XON XOFF protocol Carriage return Line feeds Environmental Mount on a wall at least 2 feet 0 6 meters from the floor wall mounting required Requirements Control Unit Locate...

Page 325: ... of Building IROB protectors to protect the control unit and device from Extensions electrical surges System phone two Lucent Technologies IROB protectors Standard device one Lucent Technologies IROB protector plus carbon block protection Wiring System phones Lucent Technologies SYSTIMAX Bulk Nonplenum DIW cable Lucent Technologies SYSTIMAX Bulk Plenum HALAR HALAR cable or at least 2 pair 4 wire s...

Page 326: ...led into it or if its housing becomes cracked or otherwise damaged To clean your telephone wipe the outside housing with a soft dust free cloth If absolutely necessary you may use a cloth slightly dampened with a mild soap and water solution Dry quickly with a soft cloth CAUTION Your telephone contains sensitive electronic parts Never submerge it in any kind of liquid and never use detergents alco...

Page 327: ...period and response times service calls with no charge for parts and labor on covered repairs Both Business Day and Around the Clock coverages of varying lengths are available To order a post warranty service contract call 1 800 247 7000 in the continental U S only If you leased your system from Lucent Technologies Business Day service is included in your lease To upgrade to Around the Clock servi...

Page 328: ...ES ITS AFFILIATES SUPPLIERS AND DEALERS MAKE NO WARRANTIES EXPRESS OR IMPLIED AND SPECIFICALLY DISCLAIM ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Limitation of Liability Except as provided below the liability of Lucent Technologies and its affiliates and suppliers for any claims losses damages or expenses from any cause whatsoever including acts or omissions of third pa...

Page 329: ...uick Reference 503 801 100 contains basic instructions for using the MDC 9000 cordless telephone PARTNER MAIL Voice Messaging System Installation and Use 585 322 101 provides instructions for installing programming and maintaining your PARTNER MAIL system PARTNER MAIL Voice Messaging System Planning Guide and Forms 585 322 501 provides the forms needed to plan and record how your PARTNER MAIL syst...

Page 330: ...You can charge your order on a VISA Mastercard or American Express card The Catalog Associate can also give you sales advice and mail you the Lucent Technologies SOURCEBOOK CATALOG of systems telephones and accessories Call 1 800 451 2100 Lucent Technologies Sales Offices Sales offices to serve the small business customer are located throughout the country To contact the office closest to you call...

Page 331: ...work interface clear color Specify length 7 standard length 14 or 25 ft 267F2 bridging adapter Connects two devices to one extension In Range Out of Building IROB protector Required when installing extensions in another building from the control unit two required per PARTNER model telephone one per standard phone or device Z300A Electromagnetic Interference EMI Filter Includes filter 7 ft line cor...

Page 332: ...dialer Button label package specify telephone model Button label package PARTNER CA48 Intercom Autodialer Handset AB1A Standard for PARTNER model phones Amplified handset K6S Optional for hard of hearing users with PARTNER model phones Handset cord 9 ft coiled Connects handset to telephone Telephone mounting cord D4BU Connects phone to wall jack jack panel or 206E or EC module ext jack Specify len...

Page 333: ...rference in which case the user will have to correct the interference at his or her own expense N O T E References to FCC regulations are not applicable outside of the U S FCC Notification and Repair Information This equipment is registered with the FCC in accordance with Part 68 of its rules In compliance with those rules you are advised of the following Means of Connection Connection to the tele...

Page 334: ...l telephone company Repair Instructions If you experience trouble because your equipment is malfunctioning the FCC requires that you disconnect the equipment from the network and not use it until the problem has been corrected Repairs to this equipment can only be made by the manufacturer its authorized agents or by others who may be authorized by the FCC In the event repairs are needed on this eq...

Page 335: ...adian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or any equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system...

Page 336: ...nné sauf dans les cas précis prévus pas les tarifs particuliers de ces entreprises Les réparations de matériel homologué doivent être effectuées par un centre d entretien canadien autorisé désigné par le foumisseur La compagnie de télécommunications peut demander à l utilisateur de débrancher un appareil à la suite de réparations ou de modifications effectuées par l utilisateur ou à cause de mauva...

Page 337: ...s It provides space for System and Personal Speed Dial numbers For instructions on programming and using System and Personal Speed Dial numbers see Chapter 5 We suggest that you fill in a photocopy of the form leaving the blank original in the book in case you need to distribute revisions in the future Speed Dial Form D 1 ...

Page 338: ...6 607 608 609 641 674 642 675 676 643 644 610 677 611 612 613 645 678 646 679 647 680 648 614 681 615 616 649 682 650 683 684 617 651 652 618 685 619 620 621 653 686 654 655 656 687 688 622 689 623 624 657 658 659 660 661 662 663 664 665 666 690 691 692 625 626 627 628 629 630 631 632 633 693 694 695 696 697 698 699 You can dial System Speed Dial codes with a at any time regardless of dialing rest...

Page 339: ...d phone press Code while receiving intercom dial tone Personal Speed Dial Numbers Extension Code Name Company Telephone Number 80 81 Code 82 83 84 85 86 87 96 89 To program Personal Speed Dial Numbers see the User Instruction Cards Name Company Telephone Number 90 91 92 93 94 95 97 98 88 99 ...

Page 340: ...ay and the relative location of those buttons on each PARTNER model phone The letters on the PARTNER 34D Overlay in Figure E 1 are printed on the Overlay To help you program from an MLS 34D phone you may want to write the letters shown on the MLS 34D Overlay in Figure E 2 on your Overlay If you want to program features on specific buttons at target phones it is recommended that you 1 Look at the f...

Page 341: ...PARTNER 34D Overlay MLS 6 Phone MLS 18D 12D 12 Phone MLS 34D Phone Figure E 1 Programming from a PARTNER 34D Phone E 2 Programming Mixed Telephone Types ...

Page 342: ...PARTNER 6 Phone MLS 34D Overlay PARTNER 18D 18 Phone PARTNER 34D Phone Figure E 2 Programming from an MLS 34D Phone Programming Mixed Telephone Types E 3 ...

Page 343: ...ndard phones or fax machines as well as devices that require the interface provided by the control unit such as a loudspeaker paging system Backplane The bottom and rear portion of the plastic housing that makes up a carrier The backplane distributes power to the system modules installed in the carrier See also Carrier Background Music A feature that provides background music through the speaker o...

Page 344: ...rvice A subscription service available from some local telephone companies providing the telephone number and or name of the caller on lines that have the service Calling Group A group of extensions that can be called simultaneously by dialing a group calling code See also Hunt Group Calling restriction A feature that lets you control telephone use at specific extensions Carrier Plastic housing ma...

Page 345: ...xtensions from their system phones See also Centralized Telephone Programming External Hotline A standard phone that is programmed to dial a predetermined outside number when a user lifts the handset See also Hotline phone F Fax Management button A system phone button with lights that is programmed with the extension number of a fax machine A user can monitor the lights next to this button to dete...

Page 346: ...he extension with one touch the lights next to the button show calling activity for the extension See also Manual Signaling Intercom call A call that is made to another system extension Internal call See Intercom call K Key extension An extension that has line buttons but not pool buttons See also Key mode and Pooled extension Key mode An operating mode in which outside lines are assigned one per ...

Page 347: ...de line See Line P Park See Call Park PARTNER Attendant An optional call routing device that answers calls and routes them to the appropriate extension based on caller responses to a recorded announcement PARTNER Model Telephones See System phones PARTNER CA48 Intercom Autodialer See Intercom Autodialer Password A four digit code assigned by the System Manager that users can enter from a PARTNER o...

Page 348: ...l only on an outside call using Recall on an intercom call disconnects the call Ringer Equivalence Number REN A measure of the power it takes to ring a phone or other telecommunications device usually shown on a label on the bottom of the device S Send All Calls Lets you send calls immediately to Call Coverage or to the voice messaging system Simultaneous Paging A feature that lets you make announ...

Page 349: ...Group Hunt Group 7 reserved by the system to identify extensions that are associated with the voice messaging system hardware See also Group Call Distribution and Hunt Group Voice Interrupt On Busy A special intercom call that lets a user interrupt then speak to another user who is busy on a call See also Voice Interrupt On Busy Talk Back Voice Interrupt On Busy Talk Back A feature that lets the r...

Page 350: ...8 Bells see Extra alerts Bridging adapter B 6 Bridging calls 5 112 Busy extension indication see Light patterns Busy Lamp Fields BLF feature see Light patterns Button label sheets 2 23 2 24 B 7 Buttons Auto Dial 2 20 3 2 3 4 5 14 5 16 intercom 1 8 3 2 line 1 8 3 2 5 118 5 121 pool 5 154 5 156 system telephone 1 8 3 2 C Call accounting 5 169 5 172 Call Assistant Intercom Autodialer 1 9 2 22 5 14 Ca...

Page 351: ...y adjusting contrast 3 3 assigning a name to 5 85 5 86 features 5 74 name 5 85 Display Language 303 5 76 Display phone for programming 2 14 for receptionist 2 20 Distinctive Ring 308 5 77 Do Not Disturb 5 78 5 79 Doorphones description 4 2 Doorphone Alert Extensions 606 5 80 Doorphone Extensions 604 605 5 81 DPT see Pool Drop Conference 5 56 Dropping parties from a conference call 5 54 5 56 DSS se...

Page 352: ...of hearing handsets 4 3 B 7 Hardware 1 2 1 10 Headsets 4 3 Hearing Aid Compatibility A 2 HFAI see Hands Free Answer on Intercom Hold button 3 2 5 104 Hold Disconnect Time 203 5 106 Hold Reminder Tone 5 25 5 27 5 104 Hold Exclusive 5 84 Holding a call 5 84 5 104 5 105 Hotel Motel features description 2 14 Outgoing Call Restriction Button 114 5 146 5 147 Wake Up Service Button 115 5 204 5 206 I ICLI...

Page 353: ... 3 2 3 6 3 7 Microphone disable see Mute Microphone Mic button 3 3 3 6 Modems 4 20 4 22 Modules description 1 4 expansion 1 4 B 6 processor 1 4 B 6 200 1 4 B 6 206 400 1 4 2 2 B 6 MOH see Music on hold 602 Monitoring call activity 2 21 5 14 5 116 5 117 pool activity 5 152 5 153 Music On Hold 602 5 138 5 139 as background music 5 34 5 35 description 4 2 5 138 5 139 programming 5 139 Mute 3 6 N Name...

Page 354: ...ail Recording Privacy 5 17 5 159 Privacy Automatic Extension 304 5 17 5 18 Problems solving 6 1 Programmable buttons 2 20 2 23 3 2 Programming see also System Programming and Telephone Programming after installation 2 6 auxiliary equipment 2 12 centralized telephone 2 1 2 23 changing system 2 1 2 6 2 14 dial code features onto buttons 2 20 2 23 2 25 extension 2 1 2 23 2 26 for PBX Centrex support ...

Page 355: ... 2 Special dialing functions 5 173 5 174 Specifications A 1 Speed dialing Auto Dial numbers 5 14 5 16 Forms D 2 D 3 Personal Speed Dial numbers 5 149 5 150 System Speed Dial numbers 5 183 5 185 Standard devices answering machines 4 4 credit card scanners 4 12 fax machines 4 13 5 89 limitations 1 10 3 10 modems 4 20 overview 1 10 problems 6 14 telephones 1 9 3 8 Standard phones Automatic Line Selec...

Page 356: ... tone dial 5 58 5 164 Touch Tone Enable programming feature on a button 5 187 programming function in phone number 5 173 using 5 187 Transfer button 3 2 5 188 Transfer return display message 5 74 Transfer Return Extension 306 5 192 5 193 Transfer Return Rings 105 5 194 Transfer ringing 3 5 3 9 5 189 Transfer one touch see Auto Dial numbers Transferring a call to a Calling Group 5 96 to another ext...

Page 357: ... programmable button PRESS Feature 1 9 CALL COVERAGE p 5 36 PRESS a programmable button PRESS Feature 2 0 DIAL optional two digit originating extension number DIAL optional two digit covering extension number CALL FORWARDING CALL FOLLOW ME PRESS a programmable button p 5 41 PRESS Feature 1 1 DIAL optional two digit originating extension number DIAL optional two digit destination extension number P...

Page 358: ...eft Intercom 7 0 MESSAGE LIGHT OFF p 5 134 PRESS a programmable button PRESS Feature 1 0 DIAL optional two digit extension number STATION LOCK p 5 175 PRESS a programmable button TOUCH TONE ENABLE p 5 187 PRESS a programmable button PRESS Feature 0 8 MESSAGE LIGHT ON p 5 136 PRESS a programmable button PRESS Feature 0 9 DIAL optional two digit extension number LOUDSPEAKER PAGING p 5 126 PRESS a pr...

Page 359: ...4 per 400 module OUTGOING CALL RESTRICTION BUTTON p 5 146 DIAL 114 DIAL 1 Assigned 2 Not Assigned 3 Select Button then press a programmable button LINE COVERAGE EXTENSION DIAL 208 p 5 122 DIAL a line number 01 24 DIAL an extension number 10 57 DIRECT EXTENSION DIAL LINES DIAL 205 p 5 63 DIAL a line number 01 24 DIAL 1 Assigned 2 Not Assigned PRESS Next Item to program another line TRANSFER RETURN ...

Page 360: ...RESS Next Procedure Prev Procedure DIAL 306 p 5 192 DIAL an extension number 10 57 DIAL number of the extension 10 57 to which call should return if not answered Extension transferring call DIAL an extension number 10 57 DIAL 1 Assigned 2 Not Assigned PRESS Next Item to program another extension enter a new extension num ber and repeat above steps LINE ACCESS RESTRICTION DIAL 315 p 5 152 DIAL an e...

Page 361: ...other extension PRESS Next Procedure Prev Procedure enter a new extension number and repeat above steps EMERGENCY PHONE NUMBER LIST p 5 82 DIAL 406 DIAL a list entry 01 10 To add entry DIAL the telephone number up to 12 digits PRESS Enter PRESS Remove to remove a list entry PRESS Next Item to program another list entry ALLOWED PHONE NUMBER LISTS p 5 9 DIAL 407 DIAL a list number 1 4 DIAL a list en...

Page 362: ...SIONS DIAL 601 p 5 89 DIAL an extension number 10 57 DIAL 1 Assigned 2 Not Assigned PRESS Next Item to identify another extension VMS HUNT SCHEDULE p 5 199 DIAL 507 DIAL 1 Always 2 Day Only 3 Night Only SMDR OUTPUT FORMAT DIAL 610 p 5 169 DIAL 1 15 digits 2 24 digits DOORPHONE 2 EXTENSION DIAL 605 p 5 81 DIAL an extension number 12 15 18 21 24 27 30 33 36 39 42 45 48 51 or 54 57 To remove the door...

Page 363: ...Lucent Technologies 518 455 334 Comcode 107879231 Issue 2 August 1996 ...

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