Figure 4-14. Delayed Call Handling
To Use
Follow the instructions packaged with the PARTNER MAIL VS system to install it.
During normal business hours, the PARTNER MAIL VS system uses delayed call
handling; the receptionist picks up all calls at extension 10. If the receptionist
cannot answer within four rings, the system routes the call to the PARTNER MAIL
VS system where the day menu plays to the caller. Outside of business hours
(when Night Service is activated at extension 10), outside calls are answered
directly by the PARTNER MAIL VS system. Any user who is in the office can pick
up calls before the PARTNER MAIL VS system answers.
To Program
The following list summarizes the PARTNER Advanced Communications System
programming procedures you use to implement the previous example:
1.
Use
Group Call Distribution (#206)
to assign all outside lines to Hunt Group
7 (the VMS hunt group) to provide Automated Attendant Service on these
lines.
2.
Use
Transfer Return Extension (#306)
for extensions Z1 and Z2 to ensure
that calls transferred by the PARTNER MAIL VS system return to extension
10 if they are not answered.
3.
Use
Hunt Group Extensions (#505)
to assign extensions Z1 and Z2 to Hunt
Group 7 (the VMS hunt group).
4.
Set the
VMS Hunt Delay (#506)
to Delayed.
5. Set
the
VMS Hunt Schedule (#507)
to Always.
6.
Make sure that a
Night Service Button (#503)
is assigned at extension
10—the receptionist’s extension. When Night Service is on, callers hear
the night menu when no one is available to answer their calls.
7.
Program a
Voice Mailbox Transfer
button at extension 10 to enable the
receptionist to transfer calls directly to extension X’s and Y’s mailboxes
without first ringing their phones. (This is useful when the receptionist
knows that the users at extensions X and Y are away from their desks.)
8.
Program an Auto Dial button for the VMS hunt group (
i
7
7
7
) at
extensions X and Y to allow the subscribers to call in for their messages
with one touch.
CONTROL
UNIT
Lines
PARTNER MAIL VS
System
Ext. X
Ext. Y
Ext. Z1
Ext. Z2
(
not automatically covered
by
the PARTNER MAIL VS System)
Ext. 10
Receptionist’s Desk
Feature
Intercom
ABC
2
DEF
3
1
+
–
Conf
JKL
5
MNO
6
TUV
8
WXYZ
9
Mic
HFAI
Hold
0
GHI
4
PQRS
7
*
#
Spkr
Intercom
Ext.
Transfr
Message
Using Auxiliary Equipment
4-25
Summary of Contents for PARTNER Advanced Communications System Release 1.0
Page 6: ...iv...
