Programming a Receptionist’s Extension
Call Handling Options
If you set up a centralized telephone answering position at extension 10, use the
following settings to customize it:
Immediate Call Answering.
If the receptionist should answer
all calls,
to assign all lines to extension 10. Set
for all lines at extension 10 to Immediate Ring; set the lines
assigned at each user’s extension to Delayed Ring or No Ring.
Backup Call Answering.
If the receptionist should answer some lines
only when a user does not pick up, set
for those lines at
extension 10 to Delayed Ring; set the lines assigned at each user’s
extension to Immediate Ring.
No Answering.
If some lines should not be picked up by the receptionist
for those lines at extension 10 to No Ring or
to remove those lines from extension
10. In either case,
Line Access Restriction (#302)
those lines at extension 10 to prevent the receptionist from using Direct
Line Pickup to access those lines.
Button Programming
The PARTNER-34D phone shown in Figure 2-5 illustrates the following
programmed buttons in addition to some other system features:
Extension Numbers.
Auto Dial buttons are programmed for extensions
11 through 28. The receptionist can use these buttons to dial or transfer
calls to the extensions with one touch. In addition, the lights of these Auto
Dial buttons show the status of the extension, so the receptionist can tell
whether the phone at the extension is idle (
no lights on), busy (red on),
calling the receptionist (
green flash), manually signaling the receptionist
(green flutter), or ringing back after the receptionist transferred a call
(
green flutter).
Manual Signaling.
A Manual Signaling button (labeled MS-Bill) is
programmed to signal the target extension. When the button is pressed,
the user at the target extension will hear a tone for as long as the button is
pressed. This feature is typically used by a receptionist to alert the boss
to an important incoming call when the boss is already on a call. The
lights of a Manual Signaling button work like an Auto Dial button to show
the status of the target extension. Additionally, a Manual Signaling button
can be used to place intercom calls. (Manual Signaling applies only to
system phones.) See “Manual Signaling” in Chapter 5 for more
information.
NOTE:
You can have only one button for a target extension per extension.
The button can be programmed as a Manual Signaling button or as an
Auto Dial button for intercom ringing or voice signaling.
Programming
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Summary of Contents for PARTNER Advanced Communications System Release 1.0
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