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Lucent Technologies PARTNER Advanced Communications System Release 1.0, Programming And Use Instructions

The Lucent Technologies PARTNER Advanced Communications System Release 1.0 user manual provides programming and use instructions for maximizing the features of this advanced communication system. Download the manual for free from our website for easy access to valuable information on how to optimize your system's performance.

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Glossary

A

Account code

A code of up to 16 digits that is associated with
incoming or outgoing telephone calls.  Entry of an
account code may be optional or forced.  If
entered, an account code appears on the call
record for a call.  

See also Call report, Forced

Account Code Entry, and Forced Account Code List.

Auto Dial button

A programmable telephone button that lets you dial
a series of digits simply by pressing that button. An
Auto Dial button can be used to store a feature
code, a phone number, or an account code so that
it can be dialed with one touch. 

See also

Programmable button.

Auto Attendant

An optional device that answers calls and routes
them to the appropriate extension based on caller
responses to a recorded announcement.

Automated Attendant Service

A voice messaging system feature that answers
calls and routes them to the appropriate extension
based on caller responses to a recorded
announcement.  

See also Auto Attendant and Voice

messaging system (VMS).

Auxiliary equipment

Telecommunications equipment (other than system
phones) that can be connected to the control unit.
Auxiliary equipment includes industry-standard
devices that can connect directly to the public
telephone network (such as standard phones or fax
machines) as well as devices that require the
interface provided by the control unit (such as a
loudspeaker paging system).

B

Background Music

A feature that provides background music through
the speaker of an idle system phone for a user’s
work area.  Background Music plays the
pre-recorded material from the Music On Hold
audio source.

Backup

The system and telephone programming settings
can be saved on a Backup/Restore PC Card using
either of two features:  Backup Programming—
Automatic (#123) or Backup Programming—Manual
(#124).

Backup/Restore PC Card

A Lucent Technologies proprietary PC Card that is
used like a floppy disk to back up system and
telephone programming settings and to restore
these settings if they become corrupted.  This card
must be inserted in the PARTNER ACS processor
module before you use the system’s backup or
restore features [Backup Programming— Automatic
(#123), Backup Programming—Manual (#124), or
Restore Programming (#125)].  

See also PC Card.

C

Call Answer Service

A voice messaging system feature that lets callers
leave a message at an unanswered extension or
transfer themselves to another extension.

Call Assistant

See Intercom Autodialer.

Call Park

A feature that lets a user put a call on a special type
of hold, so it can be picked up from any extension
in the system.

Call record

A line of information on a call report that includes
data fields such as call type, date, time,
called/caller number, and call duration.  

See also

Account code and Call report.

Call report

A page of information that begins with a header and
lists incoming and outgoing calls to and from your
business on a call-by-call basis. 

See also Call

record and Call reporting.

Call reporting

A feature that provides records of call activity.  Call
reporting also is referred to as Station Message
Detail Recording or SMDR.

Glossary

    GL-1

Summary of Contents for PARTNER Advanced Communications System Release 1.0

Page 1: ...PARTNER Advanced Communications System Release 1 0 Programming and Use 518 456 054 Comcode 107916835 Issue 1 January 1997...

Page 2: ...cuments provided with this product to fully understand the features that can introduce the risk of toll fraud and the steps that can be taken to reduce that risk Lucent Technologies does not warrant t...

Page 3: ...siderations 2 2 Initial System Setup 2 3 Changing Settings after Installation 2 6 Changing Settings to Support PBX or Centrex Services 2 7 System Programming Options 2 8 Using System Programming 2 15...

Page 4: ...oubleshooting 6 i Customer Self Service Center on the Internet 6 1 When You Need Help 6 2 Power Failure Operation 6 2 Battery Replacement 6 3 Clearing a Backup Failure Alarm 6 6 Problems with System P...

Page 5: ...ications A 1 B Maintenance Repair and Ordering Information B 1 C FCC and IC Information C 1 D Speed Dial Form D 1 E Programming Mixed Telephone Types E 1 GL Glossary GL 1 IN Index IN 1 Programming Qui...

Page 6: ...iv...

Page 7: ...inally the PARTNER MAIL VS or PARTNER MAIL Voice Messaging System which you may have connected to the system is referred to as the voice messaging system How to Use This Guide For information about th...

Page 8: ...te the information you need Throughout this guide feature names are printed in bold for example System Date 101 Chapter 5 Feature Reference provides comprehensive information about each feature with t...

Page 9: ...mponents 1 2 Configurations 1 4 System Modules 1 4 System Batteries 1 5 PC Card Slots 1 5 System Capacity 1 5 Telephones 1 6 System Telephones 1 6 Intercom Autodialers 1 7 Standard Telephones 1 7 Auxi...

Page 10: ...nings as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock Never spill liquid of any kind on the product 8 Avoid using the telephone duri...

Page 11: ...ve on a call or manually signal to audibly alert another predetermined extension Grouping of extensions for flexibility in directing and answering calls Integrated voice messaging support with the PAR...

Page 12: ...Components Modular hardware design makes the system easy to install and expand The basic system consists of a PARTNER ACS processor module which supports three lines and eight extensions Using these...

Page 13: ...er ABC 2 DEF 3 1 JKL 5 MNO 6 TUV 8 WXY Z 9 0 GHI 4 PQR S 7 Feat ure Con f Tran sfr Mic HFA I Hold Spk r Inte rcom Inte rcom Ext Mes sag e ABC 2 DEF 3 1 JKL 5 MNO 6 TUV 8 WXY Z 9 0 GHI 4 PQR S 7 Con f...

Page 14: ...requires one PARTNER ACS processor module 206E Module has jacks to connect a maximum of two outside telephone lines and six extensions to the system You can connect telephones and other telecommunicat...

Page 15: ...er referred to as PC Card slots You can buy PC Cards to use in these slots for backup and restore or for future software upgrades System Capacity The carrier you use and the combination of 206 and 400...

Page 16: ...Programmable buttons without lines assigned to them can be programmed with numbers or features so you can use the feature or dial the number with one touch The number in each PARTNER model name indic...

Page 17: ...can also use industry standard single line rotary or touch tone telephones including feature phones with built in feature buttons and lights with the system This guide refers to such telephones as sta...

Page 18: ...r Equivalence Number REN cannot be greater than 2 0 The REN is shown on a label on the device usually on the bottom You can connect a standard two line device to the system but for best results it sho...

Page 19: ...ging Settings to Support PBX or Centrex Services 2 7 Recall Setting 2 7 Dialing Restrictions 2 7 Speed Dial and Auto Dial Numbers 2 7 System Programming Options 2 8 Speed Dialing 2 8 Dialing Restricti...

Page 20: ...Line Selection 2 20 Extension Name on Display 2 20 Line Ringing 2 20 Personal Speed Dialing 2 20 Programming Telephone Buttons 2 20 Programming a Receptionist s Extension 2 21 Call Handling Options 2...

Page 21: ...Individual telephones can be programmed either from extension 10 or 11 Centralized Telephone Programming or from a user s extension using a system phone Extension Programming A system display phone is...

Page 22: ...right Figure 2 1 shows the numbering scheme for a PARTNER ACS stand alone configuration for a 2 Slot carrier and for a 5 Slot carrier each with the system configured for maximum lines Figure 2 2 show...

Page 23: ...and Telephone Programming Options later in this chapter for details Setting the System Clock After supplying power to the control unit use the following procedures System Date 101 to set the month an...

Page 24: ...et Automatic Line Selection to intercom first This enables standard phones to access system features including intercom calling When users lift the handsets on standard phones they hear intercom dial...

Page 25: ...01 Doorphone Extension 604 and 605 Doorphone Alert Extensions 606 AA Extensions 607 External Hotline 311 or Hotline 603 to identify the extension as one of these equipment types Setting Up Auxiliary E...

Page 26: ...in the Automatic Line Selection sequence If you want to change the order use Automatic Line Selection Centralized Telephone Programming IMPORTANT Do not use Number of Lines 104 if you add lines to the...

Page 27: ...usually 800 msec or 32 This setting affects the length of a Recall signal sent by the control unit to access PBX or Centrex services Dialing Restrictions Outgoing Call Restriction 401 is an equipment...

Page 28: ...of the dialing restrictions that apply to the extension making the call When the number dialed passes a restriction the system goes to the next restriction if necessary If Star Code Dial Delay 410 is...

Page 29: ...cific Line Type of Restrictions or Permissions for the Extension Setting for Line Assignment 301 Setting for Line Access Restriction 302 Can receive and place intercom inside calls only All outside li...

Page 30: ...xtension s Dialing Once It Gets an Outside Line Type of Restrictions or Permissions for the Extension Setting for Line Assignment 301 Setting for Line Access Restriction 302 Setting for Outgoing Call...

Page 31: ...ickup Groups A Pickup Group lets any user in the system answer outside calls for any extension in that group Calling Group Extensions 502 assigns extensions to one of four Calling Groups A Calling Gro...

Page 32: ...determined extension number automatically rings External Hotline 311 identifies external hotline extensions so when a person lifts the handset of the hotline phone a predetermined outside phone number...

Page 33: ...mailbox when either Automatic VMS Cover 310 or VMS Cover is on at the owner s extension VMS Hunt Delay 506 determines when outside calls should be answered by the Automated Attendant Service of the v...

Page 34: ...you feel that it is necessary It is recommended that a backup be performed after any change to the system or telephone programming Restore Programming 125 copies either the manual or the automatic ba...

Page 35: ...tons while programming N and P cycle forward and backward through the programming procedures You can use these buttons to select a procedure If a procedure instructs you to press NP pressing these but...

Page 36: ...cedure Next Item Remove Next Data Prev Item Prev Data Enter System Program Wild Central Tel Program PARTNER 34D Next Procedure Prev Procedure Prev Item Prev Data Enter Next Item Feature Next Data Remo...

Page 37: ...on 11 11 displays instead of 10 3 Press s A display similar to the following appears 10 Enter Extension Name This display is for the Extension Name Display feature When you are entering System Program...

Page 38: ...Intercom Intercom Ext Message Intercom Intercom Message Ext Intercom Intercom Ext Message A B C D M N O P Q R S T G H E F K L I J M N O P Q R S T I J K L E F G H A B D A C B C D PARTNER 34D Phone PAR...

Page 39: ...tralized Telephone Programming press c then s Remote Programming The system permits programming from a remote location using an auxiliary device called the Remote Administration Unit RAU Remote progra...

Page 40: ...sion that did not answer the transferred call Line Ringing Line Ringing defines when each outside line rings at a phone For each line at an extension you can specify Immediate Ring Delayed Ring phone...

Page 41: ...e other system features Extension Numbers Auto Dial buttons are programmed for extensions 11 through 28 The receptionist can use these buttons to dial or transfer calls to the extensions with one touc...

Page 42: ...for example when it is out of paper For more information see Fax Management Feature in Chapter 4 Figure 2 5 Button Programming for Receptionist s Phone Alternatively the receptionist can use an Inter...

Page 43: ...es a PARTNER 6 phone As you program buttons mark their functions on the phone s labeling sheet see the examples in Figures 2 6 and 2 7 NOTE A PARTNER 6 phone only has four buttons available for lines...

Page 44: ...the phone If you have any 34 button phones in the system you must use a 34 button display phone to program since an18 button phone cannot be used to program a 34 button phone Also if your system has...

Page 45: ...Ringing to change the ringing for an individual line 5 Program Personal Speed Dial Numbers Auto Dial numbers or system features as described in Chapter 5 To erase the current programming from a butto...

Page 46: ...Line Ringing settings Remaining buttons can be programmed with telephone numbers extension numbers or system features 2 To assign a name to the extension press left i then enter the character codes Se...

Page 47: ...e Answer on Intercom HFAI 3 6 Voice Interrupt on Busy Calls 3 6 Speakerphone Performance Tips 3 7 Standard Telephones 3 8 Ringing Patterns 3 9 Dial Tones 3 9 Using the Switchhook 3 9 Limitations 3 9 F...

Page 48: ...listed at the end of this chapter See the feature name in Chapter 5 for details about a specific feature System Telephones PARTNER model phones have several buttons and indicators in common The follo...

Page 49: ...med press the button to dial the number or use the feature The PARTNER 34D has 36 programmable buttons 32 with lights and 4 without lights the PARTNER 18D has 20 programmable buttons 16 with lights an...

Page 50: ...djust handset volume press while listening through the handset To adjust background music volume press while listening to music through the phone s speaker To adjust the display contrast on the PARTNE...

Page 51: ...ck or unlock his or her extension Green flash means someone at the extension programmed on the button is calling you Alternating Red Green Flash red on green on red on green on Alternating green and r...

Page 52: ...r the difference between the two types of dial tones on a system phone press a line button The dial tone you hear is an outside dial tone To hear an intercom dial tone press i Using the Handset Speake...

Page 53: ...HFAI feature can be turned on or off only when your phone is idle Muting your voice while you are on a call only turns off the microphone for the duration of the call 2 If HFAI is on and you are alrea...

Page 54: ...e only one person s voice comes through Do not use your speaker to make announcements over a loudspeaker paging system connected to your phone system When talking always face your phone and stay withi...

Page 55: ...owed by its two digit code when you hear intercom dial tone For features that use i on system phones dial only the two digit code when you hear intercom dial tone Instructions for using these features...

Page 56: ...handling instructions in this guide direct you to rapidly press and release the switchhook Pressing the switchhook for 1 4 to 1 second sends a signal over the line called a switchhook flash However do...

Page 57: ...nd call comes in for the extension The call waiting tone is not repeated The user can use the switchhook to put the first call on hold and speak to the party on the second call and to switch back and...

Page 58: ...om storing a number on a system phone s Auto Dial button When you program a button on a system phone the number is actually stored in the control unit Similarly when you press a hold button on a featu...

Page 59: ...n different telephones at home For example Both phones share the same extension number Both phones share the same voice path that is when either phone is busy the extension is busy Calls ring at both...

Page 60: ...cessary to lift the handset of the system phone Held calls do not ring back at a standard phone in a combination extension To retrieve a held call from the standard phone use Direct Line Pickup Active...

Page 61: ...res that you access by dialing a feature code at the telephone dialpad From a system phone you can dial f or i followed by the two or three digit code or press a programmed Auto Dial button from a sta...

Page 62: ...e Number Redial Simultaneous Paging Station Lock Station Unlock System Release Status System Speed Dial Numbers Touch Tone Enable Voice Mailbox Transfer Available only on system phones Available only...

Page 63: ...ations 4 11 Output Format 4 11 Serial Printers 4 11 Call Accounting Devices 4 11 Contact Closure Devices 4 12 Using Contact Closure Devices 4 12 Programming Contact Closure Devices 4 12 Credit Card Sc...

Page 64: ...eive Fax Machines 4 18 Modems 4 20 Stand Alone Modem for Placing Calls Only 4 20 Send and Receive Modem 4 21 Night Service with Auxiliary Equipment 4 22 Using Night Service with Auxiliary Equipment 4...

Page 65: ...g types of equipment Answering Machines Automated Attendants Call Reporting Devices Contact Closure Devices Credit Card Scanners Fax Machines Modems Voice Messaging Systems In addition you can connect...

Page 66: ...performance under United States Copyright law Accordingly in order for the performance of that music to be lawful it must be licensed annually to the user by the copyright owners or their representat...

Page 67: ...radio station as well as most electrical devices Caller ID devices allow you to store and process Caller ID information Although the system provides functionally integrated multi line Caller ID on sy...

Page 68: ...onnect answering machines to your system in the following ways Single answering machine This basic setup can cover all the lines in the system Anyone on the system can call the machine to retrieve mes...

Page 69: ...rom outside the system call in on any line assigned to the machine When the machine answers dial its message retrieval code To Program 1 Use Line Assignment 301 to assign all the lines to extension X...

Page 70: ...r when calling from outside you can retrieve messages only from the first machine that answers To Program 1 Use Line Assignment 301 to assign all the lines to extensions X and Y that you want the mach...

Page 71: ...in when no one will answer before the answering machine does To Program 1 Set Line Ringing for all lines assigned to extension X to the desired ring Immediate Delayed or No Ring 2 If the lines assign...

Page 72: ...e unit is in backup call answering mode When callers call the main number for your company the receptionist normally picks up the call If the receptionist is busy the auto attendant answers and plays...

Page 73: ...ce connects directly to the SMDR jack on the processor module Programming Use the following programming procedures for call reporting SMDR Record Type 608 to specify the type of calls that you want to...

Page 74: ...of a dialed number if the called party hangs up before the system user a prints if the number of digits dialed exceeds the 15 or 24 digits that this field can hold If both of these conditions occur th...

Page 75: ...also supports XON XOFF protocol carriage returns and line feeds Serial Printers Use a 355A adapter which converts a modular jack interface to an RS 232 25 pin connector to connect a serial printer to...

Page 76: ...door lock on the Deliveries door You program extension Y as an eligible extension for Contact Closure 1 using Contact Closure Group 612 and set the Contact Closure Operation Type 613 to 5 Seconds On W...

Page 77: ...ner with a system phone or standard phone you cannot use the phone while the credit card scanner is operating You can use only one of the devices at a time Programming Credit Card Scanners 1 Use Line...

Page 78: ...machine extension using Fax Machine Extensions 601 See Chapter 5 for details Then program the fax machine extension number on an Auto Dial button For more information see Auto Dialing in Chapter 5 Usi...

Page 79: ...s extension number When the fax machine answers hang up On a standard phone rapidly press and release the switchhook to place the call on hold then dial the fax extension number and hang up If you hav...

Page 80: ...y answers all calls that come in on the fax line If a call comes in on another line you can transfer the call to the fax extension see Transferring a Call to the Fax Machine If you have programmed a F...

Page 81: ...setup Figure 4 9 Fax Line Saver Setup To Use When a person answers a call and hears a fax machine signaling on the other end the person can transfer the call to extension X the fax machine extension...

Page 82: ...e see Using the Fax Management Feature earlier in this chapter If fax 1 is set for Delayed Ring on line A fax 1 can pick up fax transmissions when fax 2 does not answer To Program Fax 1 Send Ext X 1 U...

Page 83: ...all other extensions set line A to No Ring or Delayed Ring 4 Set Automatic Extension Privacy 304 for extension Y to Assigned 5 Make sure extension Y is not assigned as a Call Waiting 316 extension Pic...

Page 84: ...tand Alone Modem for Placing Calls Only To Use Follow the modem manufacturer s instructions To Program 1 Use Line Assignment 301 to assign one or more lines to extension X 2 If the modem will only dia...

Page 85: ...e A 2 For extension X set Automatic Line Selection to select outside lines first line A selected first For all other extensions set Automatic Line Selection so that line A is the last line in the sele...

Page 86: ...e on also activates Night Service operation of the voice messaging system Figure 4 13 shows a system with a fax machine and a modem connected to separate extensions Line A is published as the fax line...

Page 87: ...r 2 Set Line Ringing for line A at extension X and for line B at extension Y to No Ring 3 Make sure extensions X and Y are not assigned as Call Waiting 316 extensions Pickup Group Extensions 501 Calli...

Page 88: ...ssages The PARTNER MAIL system also offers advanced voice mail features such as outcalling group lists broadcast messages and fax management For complete details contact your Lucent Technologies Repre...

Page 89: ...ransferred by the PARTNER MAIL VS system return to extension 10 if they are not answered 3 Use Hunt Group Extensions 505 to assign extensions Z1 and Z2 to Hunt Group 7 the VMS hunt group 4 Set the VMS...

Page 90: ...one Number Lists 407 5 10 Answering Calls 5 12 Auto Dialing 5 15 Automatic Extension Privacy 304 5 18 Automatic Line Selection 5 20 Automatic VMS Cover 310 5 22 Background Music F19 5 24 Backup Progra...

Page 91: ...5 66 Distinctive Ring 308 5 67 Do Not Disturb F01 5 68 Doorphone Alert Extensions 606 5 70 Doorphone Extension 604 and 605 5 71 Emergency Phone Number List 406 5 73 Exclusive Hold F02 5 75 Extension N...

Page 92: ...e Group Extensions 504 5 135 Number of Lines 104 5 136 Outgoing Call Restriction 401 5 137 Outgoing Call Restriction Button 114 5 139 Outside Conference Denial 109 5 141 Personal Speed Dial Numbers 5...

Page 93: ...umbers 5 175 System Time 103 5 178 Toll Call Prefix 402 5 179 Touch Tone Enable F08 5 180 Transfer Return Extension 306 5 181 Transfer Return Rings 105 5 183 Transferring Calls 5 184 VMS Cover F15 5 1...

Page 94: ...phones select outside lines first and standard phones select intercom first as determined by each extension s setting for Automatic Line Selection See Chapter 2 for a review of the methods and buttons...

Page 95: ...ings 501 Pickup Group Extensions 119 Ring on Transfer 502 Calling Group Extensions 122 Caller ID Type 503 Night Service Button 123 Backup Programming Automatic 504 Night Service Group Extensions 124 B...

Page 96: ...6XX Call Pickup I66G Group Pickup I68LL Direct Line Pickup Active Line I70 Loudspeaker Paging I 70 Simultaneous Paging I7G Group Calling Ring I 7G Group Calling Page I77G Group Hunting Ring I 77G Grou...

Page 97: ...bout using auto attendants with the system On system display phones AA or Automated Attendant displays when a call is being transferred from an auto attendant Transfer from AA or Transfer from Auto At...

Page 98: ...audible reminder of incoming calls Abbreviated Ringing applies to outside transferred and intercom calls The volume of an abbreviated ring is lower than a normal ring Calls to a busy extension ring a...

Page 99: ...nal Speed Dial number but not as a Marked System Speed Dial number See Auto Dialing System Speed Dial Numbers and Personal Speed Dial Numbers for programming instructions Considerations When an accoun...

Page 100: ...his feature 3 Press a programmable button preferably one with lights 4 Press f 1 2 5 Program another button for this extension or exit programming mode Using To enter or change an optional account cod...

Page 101: ...e 5 Press an idle line button If a Forced Account Code List exists and the account code is valid or if the Forced Account Code List is empty you hear outside dial tone Go to Step 6 If a Forced Account...

Page 102: ...gn Allowed Phone Number Lists to an extension 1 Press f 0 0 s s 4 0 8 at extension 10 or 11 2 Enter the number of the extension to be programmed For example to program extension 27 press 2 7 A display...

Page 103: ...to permit or restrict long distance calls differ depending on the setting for Toll Call Prefix 402 This setting tells the system whether a 0 for operator assisted calls or 1 for direct dial calls is...

Page 104: ...ing See Figure 2 3 in Chapter 2 for the location of special programming buttons such as s and e on system phones To create a list of Allowed Phone Numbers 1 Press f 0 0 s s 4 0 7 at extension 10 or 11...

Page 105: ...ive a call waiting tone and a second incoming call Considerations There are several ways to access a line for answering calls On either a system phone or a standard phone lift the handset to answer a...

Page 106: ...your phone beeps and you hear the caller s voice If the microphone is on you can speak after the beep If the microphone is not on press or lift the handset To respond to a voice interrupt on busy call...

Page 107: ...a call when you are already on a call you hear a call waiting tone two beeps 1 Press the switchhook The call you are on is placed on hold and you are connected to the new call 2 To return to the first...

Page 108: ...s such as a Pause in the Auto Dial number See Special Dialing Functions for more information An Auto Dial number can begin with a star code the system automatically inserts a delay based on the Star C...

Page 109: ...to program the Auto Dial button to voice signal an extension For example to program extension 20 for voice signaling press i 2 0 The display reads Intercom 20 Feature Code Enter the appropriate code...

Page 110: ...to S and go on and you are active on the speakerphone 2 Press the Auto Dial button on which the outside number or extension number is programmed The system automatically selects a line if you did not...

Page 111: ...dicate that Privacy is currently active If this is the case and the Privacy button is pressed the feature is deactivated To activate Privacy again you must press the button This feature applies only t...

Page 112: ...4 To program another extension press n or p until the extension number shows on the display Then repeat Step 3 5 Select another procedure or exit programming mode Automatic Extension Privacy 304 5 19...

Page 113: ...n identified as an External Hotline 311 program the extension to select outside lines first Considerations This feature must be programmed from extension 10 or 11 only using Centralized Telephone Prog...

Page 114: ...ss system features Automatic Line Selection for his or her extension should be set to intercom first for proper operation For example the setting for a standard phone in a lobby used for internal call...

Page 115: ...over is currently active If this is the case and the VMS Cover button is pressed the feature is deactivated To activate VMS Cover again you must press the button Automatic VMS Cover also applies to ou...

Page 116: ...10 or 11 2 Enter the number of the extension to be covered by the voice messaging system For example to program extension 11 press 1 1 3 To assign or unassign Automatic VMS Cover press D until the ap...

Page 117: ...ic on Hold system includes the required license for the first year This license must be renewed annually Background Music stops when a user makes or answers a call but resumes when the phone becomes i...

Page 118: ...If the Background Music button has lights the green light turns on 2 To adjust the volume of Background Music use the phone s volume control buttons while listening to the Background Music To turn Bac...

Page 119: ...re Alarm message Related Features Verify that the System Date 101 System Day 102 and System Time 103 are set correctly so that the automatic backup occurs at the correct time These settings are not ba...

Page 120: ...led normally during an automatic backup Valid Entries 1 Active 2 Not Active 3 Backup Alarm Cleared Programming See Figure 2 3 in Chapter 2 for the location of special programming buttons such as s and...

Page 121: ...NER ACS processor module Unplug the power cord from the power jack 2 Insert a valid Backup Restore PC Card in Slot 2 of the PARTNER ACS processor module 3 Turn on the system power by doing one of the...

Page 122: ...estore PC Card in PC Card Slot 2 power down the system After inserting the PC Card power up the system again For instructions see Inserting or Removing a PC Card in this section You must have a Backup...

Page 123: ...w reflects the current date Backup information created during a manual backup does not overwrite any AUTO mmddyy file Go on to Step 4 If the backup failed you see one of the following error messages i...

Page 124: ...being forwarded beeps once each time a call is forwarded unless Do Not Disturb is active Do not forward your calls to any of the extensions in Hunt Group 7 which contains the extensions associated wi...

Page 125: ...e Using System Phone To forward calls manually 1 Press f 1 1 2 Dial your extension number 3 Dial the extension number at which you want the calls to ring To remove Call Forwarding manually 1 Press f 1...

Page 126: ...on number 3 If no destination extension was programmed dial your extension number again Call Forwarding is deactivated on a button with lights the green light is off Standard Phone To forward your cal...

Page 127: ...all Waiting Call Coverage Call Forwarding or VMS Cover Considerations It is recommended that you park only one call at a time from your extension to ensure that you know which caller you are talking t...

Page 128: ...ithin three minutes it rings back at your extension If you are on another call when the parked call returns you will not receive notification even if Call Waiting is Assigned to your extension The par...

Page 129: ...rogramming See Figure 2 3 in Chapter 2 for the location of special programming buttons such as s and e on system phones To program a Call Pickup button 1 Press f 0 0 s s c at extension 10 or 11 2 Ente...

Page 130: ...s Call Waiting feature The Call Waiting tone two beeps is not repeated Use Call Waiting only for standard phone extensions Do not Assign Call Waiting to extensions that have fax machines credit card s...

Page 131: ...4 To program another extension press n or p until the extension number shows on the display Then repeat Step 3 5 Select another procedure or exit programming mode 5 38 Call Waiting 316...

Page 132: ...r extension For held calls use Exclusive Hold rather than Hold to prevent other users from picking up your held call and from accessing the Caller ID information associated with the held call There ar...

Page 133: ...ck on a PARTNER ACS processor module 206EC module or 400EC module For more information refer to the PARTNER Advanced Communications System Installation guide Caller ID information is passed to an exte...

Page 134: ...ssed The user can inspect outside calls that appear on intercom buttons If the call is an intercom call the default display is shown If users are not active on a call they can press line and intercom...

Page 135: ...o deactivate the feature The feature is deactivated automatically if you hang up the handset or press any button other than a line or intercom button The green light is off when the feature is deactiv...

Page 136: ...is on the green light is on indicating that the Caller ID name will be displayed rather than the Caller ID number SMDR reports print only Caller ID number where available If a number is not available...

Page 137: ...tects a P or an O in the reason for DN Directory Number absence field and substitutes the information sent by the local telephone company Central Office in the Name parameter field If the name is supp...

Page 138: ...system phones To change the Caller ID Type setting 1 Press f 0 0 s s 1 2 2 at extension 10 or 11 The system shows the current setting 2 Press D or d until the appropriate value displays or press r to...

Page 139: ...eous Paging Considerations Extensions can be in more than one Calling Group In addition you can assign all extensions in the system to one group this is especially useful for making paging announcemen...

Page 140: ...extension press n or p until the extension number shows on the display Repeat Step 4 To program another group press N P and repeat Steps 2 through 4 6 Select another procedure or exit programming mode...

Page 141: ...ging outside call to a conference if you do all callers hear the busy or ringing signal If you hear a busy signal or the party does not answer reconnect with the held party by pressing the line button...

Page 142: ...the call to the first party You can call the party pick up the call from hold or answer an incoming call You are connected with the first party 2 Press the switchhook down once rapidly The first party...

Page 143: ...ng See Figure 2 3 in Chapter 2 for the location of special programming buttons such as s and e on system phones To program a Conference Drop button 1 Press f 0 0 s s c at extension 10 or 11 2 Enter th...

Page 144: ...ers are included in the Contact Closure Group for that Contact Closure When the Contact Closure Operation Type is set to Toggle if a user activates the Contact Closure so that the toggle is On and the...

Page 145: ...e Using System Phone To activate a Contact Closure 1 Press the programmed button or press f 4 1 for Contact Closure 1 or f 4 2 for Contact Closure 2 The green light is on steady 2 If the Contact Closu...

Page 146: ...id Entries 1 Assigned to the Contact Closure Group 2 Not Assigned to the Contact Closure Group Programming See Figure 2 3 in Chapter 2 for the location of special programming buttons such as s and e o...

Page 147: ...ices in Chapter 4 Related Features Before a user can activate a contact closure you must assign the user s extension to the Contact Closure Group 612 for that Contact Closure When a user s extension i...

Page 148: ...de 399 directly For each type of phone program one extension then use this procedure to copy the programming from that extension to the others with the same number of line buttons for example from a P...

Page 149: ...u should add 11 to an Allowed Phone Numbers List 407 and assign the list to these extensions Otherwise when the users at the restricted extensions dial 1 to begin a star code the system interprets thi...

Page 150: ...that has Privacy activated or that is part of a Conference Call or a held call at an extension that used Exclusive Hold Calls picked up with this feature get Caller ID information unless Line Access R...

Page 151: ...01 15 of the line you want to pick up or join or press i 6 8 and the two digit line number If you did not lift the handset the speaker comes on automatically Standard Phone 1 Lift the handset You hea...

Page 152: ...on on a system phone to pick up a line by pressing the button then dialing the two digit line number Programming See Figure 2 3 in Chapter 2 for the location of special programming buttons such as s a...

Page 153: ...of special programming buttons such as s and e on system phones To assign Disallowed Phone Number Lists to an extension 1 Press f 0 0 s s 4 0 5 at extension 10 or 11 2 Enter the number of the extensi...

Page 154: ...checks for allowed and disallowed phone numbers again beginning with the first digit after the star code Considerations Each list entry can include up to 12 digits You can use the wildcard character b...

Page 155: ...203 1 976 Prevents calls to area codes with 1 as the second digit such as 212 International Long Distance To prevent international calls enter the international prefix number 011 All Star Codes To pre...

Page 156: ...her phone numbers to this list press n to select a different list entry and repeat Steps 4 and 5 To change the phone number you just entered press r and repeat Steps 4 and 5 To delete the phone number...

Page 157: ...the first xx represents the number of the user s extension the second xx represents the number of the destination extension Wake Up Call on the display of users receiving a wake up call Volume or dis...

Page 158: ...lay for more information Considerations The call timer records the time a user is active on a call It begins when the handset is lifted out of the cradle and ends when either the handset is placed bac...

Page 159: ...Figure 2 3 in Chapter 2 for the location of special programming buttons such as s and e on system phones To change the Display Language setting for an extension 1 Press f 0 0 s s 3 0 3 at extension 10...

Page 160: ...tive ringing patterns generated by a PBX or central office through to extensions regardless of the setting for this feature Valid Entries 1 Active outside intercom and transferred calls ring different...

Page 161: ...e light is also on indicating that the phone will not ring Use this feature when you do not want the auto attendant or the voice messaging system to transfer calls to you Use this feature if you are a...

Page 162: ...ing From a system phone press the programmed button to turn Do Not Disturb on press it again to turn it off Use the button like a switch when the light is on Do Not Disturb is on Do Not Disturb F01 5...

Page 163: ...junct controls a door lock consider assigning the Doorphone Alert Extensions to the Contact Closure Group 612 for that Contact Closure Only extensions assigned to that Contact Closure Group can activa...

Page 164: ...orphone s light as a prearranged signal to a delivery person provided the doorphone is connected to a PARTNER ACS processor module or to an R3 1 206 or later module in a system that is equipped with a...

Page 165: ...nsion 1 Press f 0 0 s s 6 0 4 for doorphone 1 or 6 0 5 for doorphone 2 at extension 10 or 11 2 Enter the doorphone extension number For example to identify extension 20 as a doorphone extension press...

Page 166: ...umbers and or making test calls to emergency numbers you should 1 remain on the line and briefly explain to the dispatcher the reason for the call before hanging up and 2 perform such activities in th...

Page 167: ...A display similar to the following appears Emergency List 03 Data 3 Enter the telephone number 4 To save the telephone number in memory you must press e 5 At this point To enter other phone numbers p...

Page 168: ...hangs up Programming See Figure 2 3 in Chapter 2 for the location of special programming buttons such as s and e on system phones To program an Exclusive Hold button 1 Press f 0 0 s s c at extension...

Page 169: ...must have a system display phone at their extension Only extension numbers not names are printed on SMDR reports You should program Extension Name Display when you first enter Centralized Telephone Pr...

Page 170: ...left i For extension 12 the display reads 12 Enter Extension Name If a name was assigned previously to this extension that name displays instead 4 Enter the two digit code for each character you want...

Page 171: ...her purpose You can set Line Ringing to No Ring for all lines assigned to the external hotline to prevent incoming calls from ringing at the extension Make sure there are no call or line restrictions...

Page 172: ...o program another extension press n or p until the extension number shows on the display Repeat Step 3 5 Select another procedure or exit programming mode To program the external hotline phone number...

Page 173: ...at system can be programmed to automatically transfer the call to a fax extension or to the extension Hunt Group for the fax machines if you have multiple fax machines See the PARTNER MAIL documentati...

Page 174: ...s on all lines at the extension including numbers on the Emergency Phone Number List 406 until an account code is entered If a Forced Account Code List exists the account code must match an entry on t...

Page 175: ...at extension 10 or 11 2 At the Extension prompt enter the number of the extension to be programmed For example to program extension 15 press 1 5 3 To assign or unassign Forced Account Code Entry pres...

Page 176: ...r entered account code to the entries on the Forced Account Code List For a match to be successful the user must dial at least the account code s associated list entry even though the user can dial up...

Page 177: ...s To create a Forced Account Code List 1 Press f 0 0 s s 4 0 9 at extension 10 or 11 2 Select a list entry 01 99 For example to select the third entry press 0 3 A display similar to the following appe...

Page 178: ...ntation shipped with the voice messaging system As an alternative to the VMS Line Cover setting you can use Line Coverage Extension 208 with VMS Cover This provides more flexibility because it lets yo...

Page 179: ...the location of special programming buttons such as s and e on system phones To set up lines for Group Call Distribution 1 Press f 0 0 s s 2 0 6 at extension 10 or 11 2 At the Group prompt enter a gro...

Page 180: ...those extensions are not signaled for voice paged calls to the group because they do not have built in speakers If a Calling Group is in use a user attempting to page that group hears a busy tone If...

Page 181: ...ess a programmable button 4 If you want calls to ring the group press left i 7 If you want calls to page the group press left i 7 Note that buttons programmed for paging a Calling Group cannot be used...

Page 182: ...e call All available extensions in the Calling Group ring Standard Phone To ring or page a Calling Group 1 Lift the handset You hear intercom dial tone 2 To make a ringing call dial 7 and a group numb...

Page 183: ...roup Extensions 505 to assign extensions to a Hunt Group Set Transfer Return Rings 105 to four or greater to ensure that calls continue hunting to other group extensions if the call is not answered Us...

Page 184: ...company then publishes the number as its customer service number so that a caller can reach a sales representative directly to place an order Programming See Figure 2 3 in Chapter 2 for the location o...

Page 185: ...all or to that extension s transfer return extension Standard Phone To ring or voice signal a Hunt Group 1 Lift the handset You hear intercom dial tone 2 To make a ringing call dial 7 7 and a group nu...

Page 186: ...ions for a Pickup Group Put all system extensions in a Pickup Group except the boss private extension so anyone on the system can answer a ringing call except calls to the boss Put the extensions of p...

Page 187: ...programmed button To use manually 1 Lift the handset and press i You hear intercom dial tone 2 Dial 6 6 and a group number 1 4 to pick up a call ringing at any extension in the group Standard Phone T...

Page 188: ...heir extensions Considerations For system phones if a call is left on hold for longer than one minute the extension at which the call is held generates a short Hold Reminder Tone This tone sounds once...

Page 189: ...idly You hear intercom dial tone The call is on hold Do not hang up the handset while the call is on hold If you hang up the handset the phone rings Lifting the handset reconnects you to the held call...

Page 190: ...caller hangs up the hold disconnect time is probably set too high or set at No Detection Considerations If the telephone company does not send a signal keep the hold disconnect time set to 450 msec t...

Page 191: ...he hold disconnect time For example to adjust line 1 press 0 1 The current hold disconnect time for the line number you specified is displayed For example if line 1 is set to the default setting 09 45...

Page 192: ...Hunt Group Extensions 505 Use External Hotline 311 to identify an extension that automatically dials a programmed outside number when a user lifts the handset Considerations The same extension cannot...

Page 193: ...ample to program extension 32 as the alert extension press 3 2 A display similar to the following appears Internal Hotline Ext 33 Data 32 4 At this point To change the hotline and alert extension numb...

Page 194: ...Group 7 This Hunt Group applies only to the voice messaging system For more information see VMS Cover Rings 117 Group Call Distribution 206 Line Coverage Extension 208 Automatic VMS Cover 310 VMS Hun...

Page 195: ...ons such as s and e on system phones To assign extensions to a Hunt Group 1 Press f 0 0 s s 5 0 5 at extension 10 or 11 2 At the Group prompt enter a group number 1 7 For example to select group 1 pre...

Page 196: ...trouble making calls Valid Entries 1 Regular dial tone 2 Machine outside line dial tone Programming See Figure 2 3 in Chapter 2 for the location of special programming buttons such as s and e on syst...

Page 197: ...at any extension that has Privacy activated If a line is not assigned to a user s extension and access to that line is not restricted for that extension the user can use Direct Line Pickup Active Line...

Page 198: ...button next to the steady red light and lift the handset or Lift the handset and press i 6 8 and the two digit line number The red and green lights alternately flash You are now joined with the call S...

Page 199: ...10 setting Considerations This feature redials all digits dialed on the last outside call except account codes You can program a Last Number Redial button on a system phone to redial a number with one...

Page 200: ...Standard Phone To use Last Number Redial 1 Lift the handset You hear intercom dial tone 2 Press 0 5 Last Number Redial F05 5 107...

Page 201: ...s on that line either by pressing the line button or by using Direct Line Pickup Idle Line Likewise if the extension s access to a line is set to No Access or Out Only the extension cannot receive cal...

Page 202: ...Line prompt enter the line number to be restricted at this extension For example to restrict line 2 press 0 2 The current restriction displays 4 To change the line restriction for this extension press...

Page 203: ...e system selects a line for an extension when the user at that extension lifts the handset or turn on the speaker to make a call If you add a line to the system it becomes the last line in the selecti...

Page 204: ...Figure 5 1 Default Line Assignments Intercom Intercom Ext Message Intercom Intercom Message Ext Intercom Intercom Ext Message PARTNER 34D PARTNER 18D PARTNER 18 PARTNER 6 Line Assignment 301 5 111...

Page 205: ...nt to assign the line to the first available button with lights press D until the display reads Line Assignment 15 L01 1 Assigned If you want to remove a line assignment press D until a display simila...

Page 206: ...Cover turned on can Send All Calls immediately to their voice mailbox by activating Do Not Disturb Considerations Only one owner can be assigned to a specific line However multiple lines can be owned...

Page 207: ...delete the current setting press r To program another line press n or p until the line number shows on the display Then repeat Step 3 5 Select another procedure or exit programming mode 5 114 Line Cov...

Page 208: ...Caller ID information is displayed as soon as the call begins audibly alerting For lines set to No Ring no Caller ID information is displayed If the phone is idle users can press the line button to se...

Page 209: ...ion 1 Press f 0 0 s s c at extension 10 or 11 2 Enter the number of the extension to be programmed for Line Ringing The green lights next to the line buttons show the current Line Ringing settings for...

Page 210: ...ker paging system is in use a user attempting to make an announcement hears a busy tone Programming See Figure 2 3 in Chapter 2 for the location of special programming buttons such as s and e on syste...

Page 211: ...dial tone 2 Dial 7 0 3 Speak into the handset Your voice is heard through the loudspeaker paging system For touch tone phones only if your loudspeaker paging system supports announcements to zoned are...

Page 212: ...any of four Calling Groups For more information see Group Calling Ring Page Users can ring any of the seven Hunt Groups or voice signal Hunt Groups 1 6 For more information see Group Hunting Ring Voi...

Page 213: ...ial tone 2 Dial the phone number On a system display phone the dialed number appears on the display If you are using a PBX or Centrex line you also may need to use a dial out code usually 9 before you...

Page 214: ...next to the i button is on steady 2 To ring the extension dial the two digit extension number To voice signal a system phone at the extension press plus the two digit extension number and listen for...

Page 215: ...e or she can reply If you hear two beeps you have reached a busy system phone with Voice Interrupt On Busy Assigned You can speak after the beeps Be aware that the third party to whom the recipient is...

Page 216: ...MLS model phone is required at both extensions to use this feature You must program the Manual Signaling feature code and the target extension number on a button Use a button with lights if you want t...

Page 217: ...n 22 as the target extension press 2 2 Enter before the extension number if you want to use the button for voice signaling 6 Program another button for this extension or exit programming mode Using To...

Page 218: ...hen messages in the mailbox have been deleted If a message light is inadvertently turned off at an extension that has a message in the mailbox the message light is refreshed during the voice messaging...

Page 219: ...Skip Step 2 2 If no extension number was programmed on the button dial the extension number of the phone whose message light you want to turn off or use an Auto Dial button or Manual Signaling button...

Page 220: ...e that the extension has received a message Do not use this feature for an extension that is covered by the voice messaging system The voice messaging system automatically turns on the message light a...

Page 221: ...kip Step 2 2 If no extension number was programmed on the button dial the extension number of the phone whose message light you want to turn on or use an Auto Dial button or Manual Signaling button St...

Page 222: ...siderations If Music On Hold is Not Active or if no audio source is connected callers on hold hear silence The audio source must be connected to the control unit using an RCA phono plug The MUSIC ON H...

Page 223: ...as s and e on system phones To change the setting of the MUSIC ON HOLD jack 1 Press f 0 0 s s 6 0 2 at extension 10 or 11 2 To activate or deactivate the MUSIC ON HOLD jack press D until the appropria...

Page 224: ...ting will have immediate effect on all calls currently receiving Music On Hold treatment Valid Entries Programming See Figure 2 3 in Chapter 2 for the location of special programming buttons such as s...

Page 225: ...u have a voice messaging system VMS Hunt Schedule 507 determines when outside calls should ring the VMS Hunt Group always day only or night only The status of the Night Service button at extension 10...

Page 226: ...on 2 Not Assigned If you want to assign Night Service to a specific button press 3 A display similar to the following appears Night Service Button 3 Select a Button Then press a programmable button wi...

Page 227: ...tem Password is programmed the green light next to the button flashes you must continue with Step 2 If no System Password is programmed the green light goes out and Night Service is off 2 Enter the pa...

Page 228: ...clude extensions connected to certain auxiliary equipment auto attendants voice messaging systems internal or external hotline phones or doorphones in the Night Service Group A user in the Night Servi...

Page 229: ...line numbers associated with empty jacks would be assigned to phones as though there were actually lines connected You can use this procedure to limit the number of lines that are automatically assig...

Page 230: ...f you program an extension for Forced Account Code Entry 307 the user at that extension must enter an Account Code before accessing an outside line This feature is not available on standard phones If...

Page 231: ...0 1 at extension 10 or 11 2 At the Extension prompt enter the number of the extension to be programmed For example to select extension 30 press 3 0 3 To change the type of call restriction press D unt...

Page 232: ...sion you want to change after you press the Outgoing Call Restriction button It is recommended that you use an Auto Dial button on the PARTNER CA48 Intercom Autodialer However you can use an intercom...

Page 233: ...to assign Outgoing Call Restriction to that button 3 Select another procedure or exit programming mode 4 Label the Outgoing Call Restriction button at extension 10 Using To change an extension s Outgo...

Page 234: ...have up to two outside parties and up to three inside parties If outside conference is disallowed you can have one outside party and up to four inside parties Valid Entries 1 Allow conference calls w...

Page 235: ...the Account Code Entry feature External Hotline 311 uses Personal Speed Dial code 80 for the external hotline telephone number A Personal Speed Dial number can begin with a star code the system automa...

Page 236: ...emove a Personal Speed Dial number enter the number s two digit code and press once 6 Continue programming or exit programming mode Using System Phone You can lift the handset or press S before dialin...

Page 237: ...alert to answer the call Valid Entries 1 Assigned to group 2 Not Assigned to group Programming See Figure 2 3 in Chapter 2 for the location of special programming buttons such as s and e on system ph...

Page 238: ...use Privacy at your extension to prevent other users from joining your call and from accessing the Caller ID information displayed for active calls at your extension Considerations Privacy must be pr...

Page 239: ...ou are already on a call most PBX or Centrex systems require that you press the switchhook to get a new dial tone then dial a feature access code to access a specific PBX or Centrex service On a syste...

Page 240: ...ed 3 To return to your original call press the programmed button or press f 0 3 again Standard Phone 1 Press the switchhook or press the Recall or Flash button on a feature phone that has one You hear...

Page 241: ...ecall drops calls shorten the time Valid Entries 01 through 80 25 to 2000 msec in 25 msec increments 18 450 msec Programming See Figure 2 3 in Chapter 2 for the location of special programming buttons...

Page 242: ...Features Backup Programming Automatic 123 automatically saves your programmed settings at regular intervals Backup Programming Manual 124 is a manual procedure that you can perform at any time to back...

Page 243: ...ings Restore If no PC Card is present in the PARTNER ACS processor module the error message Insert Valid Card is displayed Repeat this procedure from Step 1 inserting a Backup Restore PC Card at Step...

Page 244: ...ore PC Card be sure to power down the system If the system does not detect an error the restore begins When the restore has completed successfully the bottom line of the display shows Restore Complete...

Page 245: ...all is answered or it is sent to the voice messaging system Related Features If you have an audio source connected to the system set Music On Hold 602 to Active and Ring on Transfer to Not Active so c...

Page 246: ...ures Use this procedure only if the Dial Mode 201 for at least one outside line in the system is set to rotary Considerations Do not change this setting unless the system is experiencing problems Vali...

Page 247: ...d on the outside call for which the feature was used except account codes You can program a Save Number Redial button on a system phone to access the feature with one touch If you do you can press the...

Page 248: ...alls immediately to your voice mailbox This allows callers to leave a message without having to wait for the number of rings specified with VMS Cover Rings 117 Using To send a call immediately to the...

Page 249: ...he loudspeaker paging system or Calling Group 1 is in use a user attempting to make an announcement hears a busy tone If someone answers a loudspeaker page from a system phone in Calling Group 1 the p...

Page 250: ...nts to zoned areas refer to the instructions packaged with the device to make zoned announcements Standard Phone To make an announcement over the loudspeaker paging system and the idle system phones w...

Page 251: ...the output format the length of the Number field is adjusted for the next call record that prints To print a new header use SMDR Top of Page 609 Considerations This feature requires special hardware...

Page 252: ...o 16 print on the call report Marked System Speed Dial Numbers appear on the call report as Fnnn where nnn is the Speed Dial code You can use SMDR Output Format 610 to identify whether a maximum of 15...

Page 253: ...d on call reports You can use SMDR Output Format 610 to identify whether a maximum of 15 or 24 digits is printed for dialed numbers on the call report You can use Display Language 303 to specify the l...

Page 254: ...tton or f and the two or three digit Speed Dial code Stop cannot be programmed from an MLC 6 or a TransTalk 9000 series phone since it has no button Touch Tone Enable T Sends touch tones over a rotary...

Page 255: ...activation codes for a Centrex feature on the same button press to include a stop between the two codes For instance if the code to activate a Centrex feature is 30 and the code to deactivate the feat...

Page 256: ...er leading star codes The system checks the first two digits dialed If the first digit is a or the first two digits are 11 the system then checks whether the following two or three digits are a star c...

Page 257: ...wed by the star code and the phone number For example press h 675551001 A Marked System Speed Dial number can also begin with a star code To enter it press followed by the star code and the phone numb...

Page 258: ...ension Do not lock External Hotline extensions Station Lock returns to the status on off it was in before a power failure occurred or System Reset 728 was used Considerations You can program a Station...

Page 259: ...button with lights the green light flashes 2 Enter the four digit code that you used to lock the extension If the code entered in Step 2 matches the code used to lock the extension the extension is u...

Page 260: ...o lock the extension You hear intercom dial tone again If the code entered in Step 3 matches the code used to lock the extension you hear silence and the extension is unlocked If the code entered in S...

Page 261: ...t you do not program this feature on a button Using System Phone From extension 10 or 11 only 1 Press f 2 2 2 Dial the extension number or use an Auto Dial or Manual Signaling button for the extension...

Page 262: ...ups Backup Programming Automatic 123 and Backup Programming Manual 124 do not backup the System Date Restore Programming 125 does not restore the System Date Programming See Figure 2 3 in Chapter 2 fo...

Page 263: ...e using backup or restore procedures Valid Entries 1 Sunday 2 Monday 3 Tuesday 4 Wednesday 5 Thursday 6 Friday 7 Saturday Programming See Figure 2 3 in Chapter 2 for the location of special programmin...

Page 264: ...al Numbers Dialing restrictions for extensions not in the Night Service Group remain the same as during normal daytime operation Programming See Figure 2 3 in Chapter 2 for the location of special pro...

Page 265: ...e A display similar to the following appears P ACS R1 0 C01 This message indicates that this is Release 1 0 of the PARTNER Advanced Communications System The C01 represents the country code Using To u...

Page 266: ...tures at an extension are reset to the default settings For example if an extension has calls forwarded to another extension resetting the system turns off Call Forwarding if the feature is programmed...

Page 267: ...on system phones To reset the system press f 0 0 s s 7 2 8 at extension 10 or 11 A display similar to the following appears Reset Save All When the reset is completed the system is no longer in Progr...

Page 268: ...wed by the star code and the phone number For example press h 675551001 Considerations To program System Speed Dial numbers that override dialing restrictions mark them by entering a star before the p...

Page 269: ...mming buttons such as s and e on system phones To program System Speed Dial numbers 1 Press f 0 0 at extension 10 or 11 A display similar to the following appears PROGRAM EXTENSION 10 2 Select a three...

Page 270: ...pecify an outside line the system automatically selects one turns on the speaker if the handset is in the cradle and dials the number The number being dialed shows on a display phone unless it is a Ma...

Page 271: ...are 0000 12 midnight to 2359 11 59 p m Since each time must have four digits use leading zeros when necessary For example to set the time to 9 00 a m enter 0 9 0 0 For 4 45 p m enter 1 6 4 5 The time...

Page 272: ...and permissions For more information see Allowed Phone Number Lists 407 Disallowed Phone Number Lists 404 and Emergency Phone Number List 406 Valid Entries 1 0 or 1 required before Area Code and Numbe...

Page 273: ...ble only after a call is connected For example use this feature after dialing a bank by phone service that requires you to dial touch tone digits You can program a Touch Tone Enable button on a system...

Page 274: ...hardware If an extension has VMS Cover active unanswered calls to that extension are routed to the voice messaging system rather than to the transfer return extension Considerations An unanswered tran...

Page 275: ...4 To program another extension press n or p until the extension number shows on the display Repeat Step 3 5 Select another procedure or exit programming mode 5 182 Transfer Return Extension 306...

Page 276: ...derations If you have a fax machine or an answering machine connected to the system set Transfer Return Rings to a number greater than the number of rings at which these devices answer Doing so preven...

Page 277: ...mes at the destination extension to the extension that transferred it You can use Transfer Return Rings 105 to change the number of rings for all system extensions You can use Transfer Return Extensio...

Page 278: ...hen your Centrex or PBX documentation tells you to use a switchhook flash use the system Recall feature instead On a system phone a transferred call rings with an intercom ring ring BEEP until the ori...

Page 279: ...rupt On Busy Talk Back button wait for a response If the call is accepted hang up to complete the transfer The call rings at the recipient s extension If the call is refused press the line button next...

Page 280: ...voice is heard through the other extension s speaker If no one answers or the call is refused press the switchhook again to reconnect to the caller If the call is accepted hang up If you hear two bee...

Page 281: ...atic VMS Cover 310 is Assigned VMS Cover also applies to outside calls on lines assigned ownership with Line Coverage Extension 208 Use VMS Cover Rings 117 to change the number of times intercom and t...

Page 282: ...stem phone press the programmed button to turn VMS Cover on press it again to turn it off Use the button like a switch when the light is on VMS Cover is on and your unanswered intercom and transferred...

Page 283: ...Cover 310 active unanswered calls to that extension are routed to the voice messaging system after the specified number of VMS Cover Rings Valid Entries 1 9 3 Programming See Figure 2 3 in Chapter 2...

Page 284: ...mated Attendant Service Related Features You must use Group Call Distribution 206 to assign lines to Hunt Group 7 You must use Hunt Group Extensions 505 to assign the extensions associated with the vo...

Page 285: ...must use Hunt Group Extensions 505 to assign the extensions associated with the voice messaging system hardware to Hunt Group 7 If you set the VMS Hunt Schedule for Day Only or Night Only you must use...

Page 286: ...he originator of the voice interrupt on busy call The recipient s response will not be heard by the third party Users cannot receive voice interrupt on busy calls if Do Not Disturb is active at their...

Page 287: ...You can speak after the beep Your voice is heard through the other extension s speaker If the recipient is present he or she can reply If you hear two beeps you have reached a busy system phone with V...

Page 288: ...for this extension or exit programming mode Using To respond to a voice interrupt on busy call you hear two beeps and the originator s voice be aware that the third party to whom you are speaking pro...

Page 289: ...lence Considerations You can program a Voice Mailbox Transfer button on a system phone to transfer a caller directly to a voice mailbox by pressing the button then dialing the mailbox subscriber s ext...

Page 290: ...that has Call Forwarding active ring at the extension the calls are not forwarded Wake up calls that are not answered do not go to voice mail coverage even if VMS Cover is active at the target extensi...

Page 291: ...vice to a specific button press 3 A display similar to the following appears Wake Up Service Button 3 Select a Button Then press a programmable button with lights to assign Wake Up Service to that but...

Page 292: ...ervice button at extension 10 2 Dial the two digit target extension number or use an Auto Dial button 3 Review the displayed wake up time and target extension number 4 Press the Wake Up Service button...

Page 293: ...e Number 6 9 Priv Is Displayed Instead of Caller ID Information 6 9 Is Displayed Instead of Caller ID Information 6 9 Some Caller ID Information Does Not Display 6 10 Intercom Autodialer Does Not Work...

Page 294: ...isplay Shows Insert Valid Card in System Programming Mode 6 20 Display Shows Card is Write Protected in System Programming Mode 6 20 Display Shows System Busy in System Programming Mode 6 20 Display S...

Page 295: ...l on Hold Hangs Up but Line Does Not Disconnect 6 24 All Calls Disconnected 6 24 All Phones Dead No Dial Tone or Lights 6 25 Multiple Phones Dead No Dial Tone or Lights 6 25 Poor Transmission Quality...

Page 296: ...r Self Service Center on the Internet If you can access the Internet you can use the Customer Self Service Center to get on line information such as Answers to frequently asked questions 800 number di...

Page 297: ...odel number if applicable System phone model numbers are located either on the upper right hand corner of the phone or on the dialpad overlay If you followed a troubleshooting procedure and need more...

Page 298: ...n place of the default day date time message Users at these extensions should be instructed to notify you when they see this message You should replace the batteries within 45 days of seeing the messa...

Page 299: ...ies in fire Do not recharge disassemble install backwards or mix with used or other battery types batteries may explode or leak and cause a burn injury Figure 6 3 Removing or Inserting Batteries in th...

Page 300: ...locking latch downward to secure the assembly in place see Figure 6 5 The plus icon and the battery icon should now be visible on the front of the battery assembly This is the locked position Figure 6...

Page 301: ...Backup Failure Alarm using the following procedure See Figure 2 3 in Chapter 2 for the location of special programming buttons such as s and e on system phones 1 Press f 0 0 s s 1 2 3 The current set...

Page 302: ...Ringing setting for the extension If Line Ringing is set for No Ring or Delayed Ring change the setting if appropriate If Line Ringing is set for Immediate Ring and this phone is part of a combination...

Page 303: ...ty Call the hotline to arrange for a replacement If the replacement phone does not work go to Possible Cause 4 Possible Cause 4 The telephone cord is defective What to do Unplug the cord from the base...

Page 304: ...subscribe to it If you are receiving Caller ID service go to Possible Cause 2 Possible Cause 2 Extension connected to a module that does not support Caller ID What to do Make sure lines with Caller I...

Page 305: ...problem remains go to Possible Cause 2 Possible Cause 2 Intercom Autodialer is not receiving auxiliary power What to do Make sure the Intercom Autodialer is plugged into an electrical outlet If the I...

Page 306: ...for No Ring or Delayed Ring change the setting if appropriate If Line Ringing is set for Immediate Ring and this phone is part of a combination extension see Problems with Combination Extensions Phon...

Page 307: ...ckground Music is on turn it off If the standard phone s message waiting light lights properly the problem is solved If Background Music is not on go to Possible Cause 2 Possible Cause 2 The standard...

Page 308: ...Find out if you have touch tone or rotary service Then set the Dial Mode 201 to Touch Tone or Rotary as appropriate If you can make a call the problem is solved If the Dial Mode is set correctly go to...

Page 309: ...e persists report it to your local phone company If the trouble does not occur on the standard phone the trouble is with your control unit Call the hotline Calls Are Answered Automatically A call ring...

Page 310: ...tone from the Central Office is established What to do Use Star Code Dial Delay 410 to increase the Star Code Dial Delay setting Using the Recall Feature Has No Effect Possible Cause Recall Timer Dura...

Page 311: ...e Cause 3 Phone is plugged into the wrong jack of the system phone or the bridging adapter What to do Plug the phone into the correct jack see the PARTNER Advanced Communications System Installation g...

Page 312: ...rks properly the problem is solved If the problem remains call the hotline Standard Device Does Not Dial Out Properly Possible Cause A standard device with autodialing such as a modem does not recogni...

Page 313: ...te protect tab upward to the nonprotected position see Figure 6 6 You do not need to remove the card from the processor to slide the write protect tab up The backup is rescheduled for the next day at...

Page 314: ...s If the system will not write to either PC Card the processor module is probably corrupted call the hotline If the system writes to one of the PC Cards the original PC Card is corrupted See Table B 1...

Page 315: ...Programming Manual 124 but the Backup Restore PC Card in the PC Card slot is write protected What to do Using the end of a paperclip or another pointed object gently push the write protect tab upward...

Page 316: ...oblem is a corrupted PC Card or a corrupted processor module by trying the backup twice using two different Backup Restore PC Cards If the system will not write to either PC Card the processor module...

Page 317: ...ckups have been stored in it yet What to do Try Restore Programming 125 again using a file created during a backup procedure Remember to power down the system before you insert or remove Backup Restor...

Page 318: ...erted to Default Settings Possible Cause You ran the Restore Programming 125 procedure but the restore failed What to do See Possible Causes 1 and 2 under Display Shows Restore Failed Try Again for Tw...

Page 319: ...f they do but the problem still occurs call the hotline All Calls Disconnected Possible Cause 1 You just ran the Restore Programming 125 procedure What to do This is normal behavior after running Rest...

Page 320: ...heck the fuse box or call an electrician If the appliance works go to Possible Cause 3 Possible Cause 3 A control unit fuse is blown What to do Call the hotline Multiple Phones Dead No Dial Tone or Li...

Page 321: ...ved If the problem remains call the hotline Other Problems with System The following procedure resets the system Use it when you have any problems that are not covered elsewhere in this chapter The pr...

Page 322: ...ack total REN on jack not to exceed 2 0 System phone REN is 0 0 zero NOTE The two devices combined on an extension jack can be a system phone with a standard device or two standard devices DO NOT conn...

Page 323: ...ocessor 256Kbyte RAM 512Kbyte FLASH ROM Custom VLSI DSP ASIC 16 bit 52 Mhz VLSI Very Large Scale Integration DSP Digital Signal Processor ASIC Application Specific Integrated Circuit Extension Jack Sp...

Page 324: ...rcuit that supplies the product or system B The grounding conductor mentioned in item A is to be connected to ground at the service equipment C The attachment plug receptacles in the vicinity of the p...

Page 325: ...Slot Configuration with PARTNER MAIL VS Class B PARTNER Advanced Communications System Stand Alone Configuration 2 Slot Configuration with 200 206 or 400 module plus ACS processor module REN outside l...

Page 326: ...otherwise damaged To clean your telephone wipe the outside housing with a soft dust free cloth If absolutely necessary you may use a cloth slightly dampened with a mild soap and water solution Dry qu...

Page 327: ...response times service calls with no charge for parts and labor on covered repairs Both Business Day and Around the Clock coverages of varying lengths are available To order a post warranty service co...

Page 328: ...n the means of warranty fulfillment on the product is to ship the replacement item to you or at Lucent Technologies discretion to dispatch a technician to repair or replace the product Lucent Technolo...

Page 329: ...88 helps with System Programming from a PARTNER 18D phone MDW 9030P Wireless Pocketphone Installation and Use 503 801 160 explains how to install and use the MDW 9030P pocketphone MDW 9030P Wireless P...

Page 330: ...om Lucent Technologies or from authorized dealers Sources in the U S are Lucent Technologies Catalog Sales This source is Lucent Technologies national phone mail sales center in Cincinnati A Catalog A...

Page 331: ...installation instructions 2 Slot Carrier 5 Slot Carrier Cover for 5 Slot Carrier AC power cord Line cord D2R Connects 206E and 400E modules to network interface clear color Specify length 7 standard l...

Page 332: ...or hard of hearing users with PARTNER model phones Handset cord 9 ft coiled Connects handset to telephone Telephone mounting cord D4BU Connects phone to wall jack jack panel or 206E module ext jack Sp...

Page 333: ...interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will have to correct the interference at his or h...

Page 334: ...nently disconnected from the line s REN Information The REN is used to determine the quantity of devices which may be connected to the same telephone line Excessive RENs on the telephone line may resu...

Page 335: ...e aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility...

Page 336: ...cas pr cis pr vus pas les tarifs particuliers de ces entreprises Les r parations de mat riel homologu doivent tre effectu es par un centre d entretien canadien autoris d sign par le foumisseur La com...

Page 337: ...for System and Personal Speed Dial numbers For instructions on programming and using System and Personal Speed Dial numbers see Chapter 5 We suggest that you fill in a photocopy of the form leaving t...

Page 338: ...638 639 640 641 642 643 644 645 646 647 648 649 650 651 652 653 654 655 656 657 658 659 660 661 662 663 664 665 666 Name Company Telephone Number You can dial System Speed Dial codes with a at any tim...

Page 339: ...Code while receiving intercom dial tone Extension __________ PARTNER Advanced Communications System Code 80 81 82 83 84 85 86 87 88 89 Name Company Telephone Number To program Personal Speed Dial Numb...

Page 340: ...buttons on each PARTNER model phone The letters on the PARTNER 34D Overlay in Figure E 1 are printed on the Overlay To help you program from an MLS 34D phone you may want to write the letters shown o...

Page 341: ...Prev Item Prev Data Enter System Program Wild Central Tel Program Y U Q M G A V R N H B W S O I C X T P J D EE GG HH II JJ CC AA K E FF DD BB Z L F Intercom Intercom Ext U V W X EE FF Q R S T CC DD M...

Page 342: ...sage A B C D M N O P Q R S T U Y V W X G H E F K L I J AA CC EE Z BB DD FF JJ II HH GG MLS 34D Overlay Q M I R N J F B O K G C T P L H D CC Y C D A M I E A N J F B O K G C P L H D GG HH II JJ B FF DD...

Page 343: ...speaker of an idle system phone for a user s work area Background Music plays the pre recorded material from the Music On Hold audio source Backup The system and telephone programming settings can be...

Page 344: ...s connected to it Combination extensions can connect two standard devices or a standard device and a system phone but not two system phones Contact Closure button A phone button that is programmed to...

Page 345: ...outside line if not the user is denied access 400 module The Lucent Technologies equipment component that has line jacks for connecting up to four outside lines to the control unit G Group Call Distri...

Page 346: ...ents over the loudspeaker from a system extension Any Lucent Technologies paging system can be connected to the PAGE jack on the processor module in the control unit See also Simultaneous Paging M Mai...

Page 347: ...rface to connect to the public telephone network For example system phones are proprietary devices that can only be used with the control unit described in this guide See also Industry standard device...

Page 348: ...uires a system display phone and must be done from extension 10 or 11 System Restore See Restore T Talk Back See Voice Interrupt On Busy Talk Back Telephone Programming Procedures that allow you to cu...

Page 349: ...s and routing them to caller designated extensions It also lets callers leave messages at unanswered extensions and lets subscribers retrieve their messages The system supports either the PARTNER MAIL...

Page 350: ...Backup Programming Automatic 123 2 14 5 26 5 28 6 18 6 19 Manual 124 2 14 5 29 5 30 6 20 6 21 Backup Failure Alarm clearing 5 26 6 6 6 18 6 19 Backup Restore PC Card 1 5 2 14 inserting 5 28 5 150 rem...

Page 351: ...51 5 52 power failure behavior during 5 51 Control unit 1 2 1 3 definition 1 2 electrical requirements A 3 environmental requirements A 3 illustration 1 3 Copy Settings 399 2 5 5 55 Cordless phones 1...

Page 352: ...15 programming overlays illustration 2 16 Extension Name Display 5 76 5 77 Extension Programming 2 1 2 25 2 26 Extension Transfer Return 306 5 181 5 182 External Hotline 311 5 78 5 79 Extra alerts 4 2...

Page 353: ...Intercom call making an 5 121 5 122 Intercom Dial Tone 309 5 103 Intercom status 2 21 3 4 Internal Hotline see Hotline 603 Internet Customer Self Service Center 6 1 IROB see In Range Out of Building...

Page 354: ...4 Night Service Group Extensions 504 5 135 No ring 2 20 5 115 5 116 Number of Lines 104 5 136 Numbering of lines and extensions 2 2 2 3 O One touch transfer see Auto Dial numbers Optional equipment 1...

Page 355: ...2 1 2 26 voice messaging system 2 13 Programming overlays illustration 2 15 2 16 Pulse dial 5 56 5 153 Q Quick reference charts End of book R RAU see Remote Administration Unit Recall programming fea...

Page 356: ...ard scanners 4 13 fax machines 4 12 limitations 1 7 3 9 3 10 modems 4 20 4 21 problems with 4 3 6 15 telephones 1 7 3 8 3 11 voice messaging system 4 24 Standard phones Automatic Line Selection for 5...

Page 357: ...one dial 5 56 5 180 Touch Tone Enable programming feature on a button 5 180 programming function in phone number 5 161 5 162 using 5 161 5 180 Touch tone receiver3 9 3 10 A 1 Transfer button 3 2 5 184...

Page 358: ...W Wake Up Service Button 115 5 197 5 199 Warranty information B 2 B 4 Wildcard character 5 61 5 83 Wiring specifications A 3 Z Z300A see Electromagnetic Interference filter Index IN 9...

Page 359: ...ithout any obligation to compensate you for those suggestions FEEDBACK FORM System PARTNER Advanced Communications System Document Programming and Use Issue 1 Note to readers We welcome your feedback...

Page 360: ...eature TO CHANGE SETTING FOR ANOTHER EXTENSION PRESS c DIAL the new extension s number Immediate ring green steady No ring green fast flutter Delayed ring starts ringing after 20 seconds green slow fl...

Page 361: ...PRESS a programmable button PRESS f 0 9 DIAL optional two digit extension number PRIVACY p 5 145 PRESS a programmable button with lights PRESS f 0 7 RECALL p 5 146 PRESS a programmable button PRESS f...

Page 362: ...BUTTON p 5 197 DIAL 115 DIAL 1 Assigned 2 Not Assigned 3 Select Button then press a programmable button DIAL MODE p 5 56 DIAL 201 DIAL a line number 01 15 DIAL 1 Touch Tone 2 Rotary PRESS n to program...

Page 363: ...n number 10 41 To remove all existing line assignments pressr before selecting a line DIAL a line number 01 15 DIAL 1 Assigned 2 NotAssigned 3 Select Buttonthen press a programmable button to assign t...

Page 364: ...PASSWORD p 5 171 DIAL 403 DIAL four digits to set the password DISALLOWED LIST ASSIGNMENTS DIAL 405 p 5 60 DIAL an extension number 10 41 DIAL a list number 1 8 DIAL 1 Assigned 2 Not Assigned PRESS n...

Page 365: ...5 135 DIAL an extension number 10 41 DIAL 1 Assigned to group 2 Not Assigned to group PRESS n to assign another extension HOTLINE p 5 99 DIAL 603 DIAL the hotline extension number 12 17 20 23 26 29 32...

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