Put the extensions of people with similar responsibilities in a Calling Group,
so when a caller needs to talk with anyone in the group, the receptionist can
transfer the call to the group instead of making separate intercom calls.
For example, a car dealership puts all extensions for the sales staff into
Calling Group 1. To let a prospective customer talk to any salesperson,
the receptionist simply transfers the call to the group by dialing
& 7
1
. All phones in the group ring, and the customer is connected to the
first salesperson to answer. (Alternatively, the receptionist can page the
group through the speakers of their system phones by pressing
i
*
7
1
.)
Programming
(See Figure 2-3 in Chapter 2 for the location of special programming buttons
such as
s
and
e
on system phones.)
To program a Calling Group button:
1.
Press
f
0
0
s
s
c
at extension 10
or 11.
2.
Enter the number of the extension to be programmed with this feature.
3.
Press a programmable button.
4.
If you want calls to
ring the group, press left
i
7
.
If you want calls to
page the group, press left
i
*
7
. (Note that
buttons programmed for paging a Calling Group cannot be used to
transfer a call to that Calling Group.)
5.
Dial a Calling Group number (1–4).
6.
Program another button for this extension or exit programming mode.
Using
System Phone
To use when programmed on a button:
To
ring or page the Calling Group, press the programmed button first,
then lift the handset.
—
If you
ring the group, all available extensions in the Calling Group ring.
—
If you
page the group, start talking after the beep.
Your voice is heard through the speakers of all system phones that are
idle or have Do Not Disturb turned off in the Calling Group. If
someone answers the page, you are connected to that person and the
rest of the Calling Group no longer hears the page.
To
transfer a call to the Calling Group, while on a call, press the button
programmed for
ringing a Calling Group. You can hang up or stay on the
line to announce the call.
All available extensions in the Calling Group ring.
5-88
Group Calling—Ring/Page (I7G/I*7G)
Summary of Contents for PARTNER Advanced Communications System Release 1.0
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