Lucent Technologies MERLIN Plus Release 2 System Manual Download Page 117 | Manualshive

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ACTIVATING SYSTEM

You can activate the System Answer feature with a System Answer button so

ANSWER

that when selected calls come in, the system automatically y answers them, then

plays a pre-recorded message before placing them on hold. This feature can only
be activated from the attendant console or the alternate attendant console. If your
system has an alternate attendant, the System Answer feature must be
administered to that voice terminal.

To activate the System Answer feature:

1

Touch System Answer.

The green light goes on.

System
Answer

USING AN ALTERNATE

When Automatic System Answer (ASA) calls are not answered, they normally

ATTENDANT CONSOLE

return to the main attendant console. However, you may prefer to assign an
alternate attendant position to handle just ASA calls; all other calls are directed

to the main attendant console. The alternate attendant position is assigned by the
system administrator.

If you are assigned the alternate attendant console, you can do anything the main
attendant can do, except you cannot turn on message lights at voice terminals nor

perform administration procedures from that console. The only calls handled by
the alternate attendant are returned ASA calls. For example, if a Direct
Extension Dialing (DXD) call is unanswered or busy, the call will be transferred
to the alternate attendant console, if one has been assigned.

USING THE HEADSET

If you have a heavy call-handling load, you may want to use a headset and
headset adapter. (For more information about the headset and the headset adapter
that connects the headset to the voice terminal, see Section 5, “Reference.”)

To place a call using your headset:

1

Touch On/Quiet on the headset adapter.

The green light next to the button goes on.

2

Dial the outside number.

To answer a call:

1

Touch On/Quiet on the headset adapter.

To mute the microphone:

1

Hold down On/Quiet on the headset adapter.

To hang up:

1

Touch Off on the headset adapter.

The green light next to On/Quiet goes off.

Handling Calls 4-9

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Summary of Contents for MERLIN Plus Release 2

Page 1: ...Lucent Technologies Bell Labs Innovations MERLIN Plus COMMUNICATIONS SYSTEM Release 2 System Manual 999 507 148 Issue 3 August 1990 ...

Page 2: ...ng trademarks and registered to AT T Corporation has been transferred to Lucent Technologies Incorporated Any references within this text to American Telephone and Telegraph Corporation or AT T should be interpreted as references to Lucent Technologies Incorporated The exception is cross references to books published prior to December 31 1996 which retain their original AT T titles Lucent Technolo...

Page 3: ...lanning Forms 2 25 Section 3 Administering the System Introduction 3 1 Administration Preview 3 2 Basic Administration 3 10 Line Assignments for Voice Terminals 3 24 Systemwide Options 3 33 Quick Reference Guide to System Administration 3 37 Quick Reference Guide to Administration Codes 3 48 Section 4 Using The Attendant Console Overview 4 1 Handling Calls 4 4 Section 5 Reference MERLIN Plus Syste...

Page 4: ...Doorphone Controller General Purpose Adapter GPA Headset and Headset Adapter Loudspeaker Paging System Music on Hold MOH and Background Music Supplemental Alert Adapter SAA 6 2 6 4 6 7 6 9 6 11 6 13 6 15 6 17 6 21 6 23 Section 7 Troubleshooting the System Troubleshooting Procedures 7 1 System Test 7 13 Section 8 Installation Index ...

Page 5: ...Section 1 Introduction ...

Page 6: ...etwork interface cable and connector USOC R121 Connection to off premises stations requires a USOC RJ2GX This equipment must be ordered from your local telephone company This equipment may not be used with party lines or coin telephone lines 2 Notification of the Local Telephone Company Before connecting this equipment you or your equipment supplier must notify your local telephone company s busin...

Page 7: ...ll also be informed of your right to file a complaint with the FCC Your local telephone company may make changes in its facilities equipment operations or procedures that affect the proper functioning of this equipment If they do you will be notified in advance to give you an opportunity to maintain uninterrupted service Hearing Aid Compatibility The custom telephone sets for this system are compa...

Page 8: ...minutes you ll hear the familiar sound of a dial tone enabling you to make and receive calls so that your business can continue uninterrupted while the rest of the system is being planned 1 Connect the system to a grounded ac power outlet 2 Connect the system to the Central Office line in jack A 3 Plug a voice terminal into Intercom 10 4 Turn on the system power switch You now can make unrestricte...

Page 9: ... forms to customize the system to meet your business needs If someone else will be system administrator have that person administer the system following the steps in this section If your system will have an attendant manage incoming call traffic that person can find helpful information in this section on using the administrator attendant telephone This section contains a detailed discussion of eve...

Page 10: ...ns instructions for using Call Forwarding and Remote Line Access convenient features for people who spend a lot of time out of the office Refer to Section 5 Reference for more details about these two features Call the AT T Customer Information Center at 1 800 432 6600 to order any of the following documents for the MERLIN Plus system Document Order No System Manual CF RLA Card Installation Manual ...

Page 11: ... 3 Administering the System and in Section 5 Reference to set up the system with the options and features you ve selected Refer to the Quick Start Procedure at the beginning of this section Change the planning forms to reflect the changes you want to make then see the relevant entries in Section 5 Reference and Section 6 Quick Reference Guides to make the changes See Section 4 Using the Attendant ...

Page 12: ...control unit with its major components labeled see Administration Preview in Section 3 Administering the System THE VOICE TERMINALS A voice terminal is a MERLIN system telephone that provides basic telephone functions and allows you to take advantage of the special MERLIN system features All voice terminals have buttons for fixed features such as Conference Drop Transfer and Hold They differ from ...

Page 13: ...es BIS 22 The BIS 22D Voice Terminal with Display allows you to make and receive outside and intercom calls without lifting the handset There are two columns of five buttons above the dial pad and one column of 12 buttons to the right of the dial pad each with dual lights that indicate the current status of selected features and lines You can use the buttons above the dial pad for incoming lines a...

Page 14: ... Voice Terminal The 5 button voice terminal has one column of five buttons an Intercom button and four additional buttons above the dial pad that you can use for outside lines and or programmable features 10 Button Voice Terminals The 10 Button Voice Terminal has two columns of five buttons an Intercom button and nine additional buttons above the dial pad for outside lines and programmable feature...

Page 15: ...uttons with two lights per button located to the right of the dial pad for programmable features 34 Button Deluxe The 34 Button SP 34 Voice Terminal with Speakerphone has a built in speakerphone that allows you to initiate and answer both outside and intercom calls without using the handset Above the dial pad are two columns of five buttons an Intercom button and nine additional buttons for outsid...

Page 16: ... models as the console However the SP 34 SP 34D BIS 10 HFAI 10 10 Button and 5 Button voice terminals are not recommended for use as an adrninister attendant console because the administrator would be unable to see which buttons were being assigned special features during system administration In addition 10 and 22 Button voice terminals cannot be used to program certain system features The MERLIN...

Page 17: ...Section 2 Planning the System ...

Page 18: ... attendant console This section of the manual helps you decide what information you want to enter into the system s memory and shows you how to record that information on forms A checklist of the forms appears below You can find copies at the end of this section Remove them now make a photocopy of each and put the originals back in this binder Keep the copies on hand so you can fill them out as yo...

Page 19: ...out over the rotary lines NOTE If some of your outside lines are Touch Tone and some rotary you may want to ask your local telephone company to replace the rotary lines with Touch Tone lines LONG DISTANCE DIALING 2 2 System Configuration Form Under Dial Signals on the form Check the box next to Touch Tone if all the outside telephone lines connected to your system are Touch Tone lines Check the bo...

Page 20: ... 476 or 572 573 printer or its equivalent The Call Report feature gives you information in a report that is printed automatically as calls occur The report includes the date and time of each call its duration the number dialed if the call is outgoing and the line and voice terminal on which the call is made An account code is printed if the user enters one when the call is made See Account Code En...

Page 21: ...nd music at the administrator attendant console check that volume selection you desire OUTSIDE TELEPHONE Your local telephone company gives you the telephone numbers for your outside LINES lines The control unit jacks where the outside lines connect to the system are labeled alphabetically A through D for a system with four or fewer outside lines and A through H for a system with five to eight out...

Page 22: ...e terminal jacks the valid intercom numbers are 10 through 29 The jack locations are illustrated on a label to the left of the modules in the control unit Intercom Number 10 By design the intercom 10 position is the primary call handling position in the system and it is also the system administration point If your system will have an attendant you should assign intercom number 10 to the voice term...

Page 23: ... 18 Intercom Number 19 Notice on the form that BB and Reports appear in parentheses in the Name column next to intercom number 19 The Busy Buster feature automatically redials the last number you dialed up to 10 times and signals you if and when the line begins to ring Operation of the BB feature requires a dedicated voice terminal jack on the control unit At startup the system automatically reser...

Page 24: ...m Feature Report option or if you want to assign them to a different intercom number Then you can treat intercom 19 just like any other intercom number as you assign intercom numbers below If you are assigning Reports to a different intercom number write Reports next to the intercom number you plan to use instead of intercom number 19 Intercom Numbers 11 through 29 To simplify system administratio...

Page 25: ... previous voice terminal features so that new features can be assigned The Dialer Template is for personnel who do not require special phone features and aren t likely to need to make toll calls The Feature Template is for managers and owners who need unrestricted phone use along with special additional features The Receptionist Secretary Template is for receptionists secretaries and backup call h...

Page 26: ...o their intercom numbers LINE ASSIGNMENTS FOR When your system is first installed all your outside telephone lines appear on the VOICE TERMINALS same buttons on every voice terminal in the system These are the voice terminals original line assignments Figure 2 1 shows the original line assignments for 5 10 22 and 34 button voice terminals A voice terminal retains its original line assignments unti...

Page 27: ...FIGURE 2 1 Original Line Assignments 34 Button 22 Button 10 Button 5 Button Line D Line H Line C Line G Line B Line F Line A Line E Intercom Conference Transfer Drop H o l d 2 10 Line Assignments Form ...

Page 28: ...ed telephone numbers They re listed first second and third respectively in directories and advertisements Line D is a WATS line to the distant area where most of your company s suppliers are located Line E is a foreign exchange FX line to the distant city where the company s headquarters are located Line F is a general purpose line with an unpublished telephone number that the branch manager wants...

Page 29: ...ts Line B Line C Line C Line B Line E Line A Line D Intercom Intercom Conference Transfer Transfer D r o p H o l d Hold BUYER Conference H o l d CLERK Line E Line F Intercom Conference Transfer Drop H o l d MANAGER Line A Primary listed telephone number Line B Second listed telephone number Line C Third listed telephone number Line D WATS line Line E FX line Line F Manager s personal line 2 12 Lin...

Page 30: ...hat is assigned to a voice terminal you can select one of three ringing options Immediate Ring People who have primary responsibility for answering calls or handling a particular line should have that line administered for immediate ring Delayed Ring People who are providing secondary coverage for a line should have that line assigned for delayed ring so that the line rings only after ringing firs...

Page 31: ...erphone or lift the handset If Line A is busy the system tries Line B and so on in alphabetical order until it finds a free line for your call Likewise if your voice terminal has customized line assignments the system will search for a free line following the customized sequence In most cases you probably want a voice terminal s automatic line selection sequence to be the same as the sequence in w...

Page 32: ...st for some of the incoming CF lines You can also turn off the message so that calls are forwarded immediately without notifying the caller Under Modify Message in the row for CF Write the incoming phone number if you want it added to the VSP message or write a 0 if you want to turn off the VSP message Direct Extension Dialing DXD This ASA feature allows incoming callers using Touch Tone phones to...

Page 33: ... DXD row Write in the incoming phone number if you want it added to the VSP message Remote Line Access RLA This ASA feature allows you to call in from outside and use a password to gain access to one of the system s outside lines Remote Line Access can also be used from a remote location to change the call forwarding number This feature requires the assignment of at least one incoming line In the ...

Page 34: ...one of four ways to have incoming SA calls answered You can choose the default voice message a shortened version of it or a longer version of it The default message says Please hold Your call will be handled momentarily The shorter message says Please hold The longer message says You have reached number Please hold Your call will be handled momentarily You can also elect to have no voice message s...

Page 35: ...e manual NOTE Call restrictions do not affect a voice terminal s ability to receive incoming calls nor to make intercom calls DISALLOWED LIST When you assign a Disallowed List of numbers to a voice terminal the person trying to dial a number on this list will not be able to place the call The system can store up to 20 disallowed numbers with up to 16 digits for a given number You can also use wild...

Page 36: ... distance numbers Call Restrictions Forms 2 19 Creating the Disallowed List Once you ve decided how many billable numbes you want to disallow you write each entry next to a separate item labeled 01 through 20 on the Disallowed List Entry Form located at the beginning of the Call Restrictions Form On the Disallowed List Entry Form List 09 Write billable numbers area codes etc in the Number column t...

Page 37: ... system Then anyone in your system including those with restricted voice terminals can use the Speed Dial codes to call the stored numbers On the Call Restrictions Assignment Form Put a check mark in the Outward Restricted column next to the intercom numbers for the voice terminals you want to place outward restrictions on when you administer the system ALLOWED LISTS When you assign an Allowed Lis...

Page 38: ...cide how you want to assign them to restricted voice terminals when you administer the system You ll need to refer to the Call Restrictions Assignment Form Under Allowed Lists Assigned on the Call Restrictions Assignment Form Put a check mark in the appropriate box representing the allowed lists that you want to assign to each voice terminal when you administer the system Keep your completed Call ...

Page 39: ...rsonal Speed Dial number Manually dialed number Does voice terminal Yes have Restriction Override No I s I s number outward or Yes number on an Allowed toll restricted List No No I s number on the Disallowed Yes Number will not go through List No Number dialed Yes 2 22 Call Restrictions Forms ...

Page 40: ... to 16 characters including any of the following special characters P for pause R for a switchhook flash Recall S for stop T for Touch Tone enable See the Special Characters in Dialing Sequences entry in Section 5 Reference to find out how to use these special characters You can identify private numbers that you do not want to appear on displays or print on Call Reports by entering a before the nu...

Page 41: ...se the last four digits of a firm s telephone number to create an account number so the account number can be easily identified In the Name column Write the name of the person or organization to identify each number RESTRICTION OVERRIDE When you encode the telephone numbers during system administration you can mark some or all of them for Restriction Override Then people with restricted voice term...

Page 42: ...ng Forms The following forms are shown in this section System Configuration Line Assignments Call Restrictions System Speed Dial Please make copies of these forms for use with your system MERLIN Plus System Planning Forms 2 25 ...

Page 43: ...2 26 MERLIN Plus System Planning Forms ...

Page 44: ...alls Long Distance Dialing Toll Prefix Area Code Only Music on Hold Low Volume Medium Volume High Volume Outside Telephone Lines Transfer Return Interval No Return Rings Background Music Low Volume Medium Volume High Volume Hold Disconnect Control Unit Interval Line Type Jack Line Telephone Number Short Long Local WATS FX etc A B C D E F G H continued MERLIN Plus System Planning Forms 2 27 ...

Page 45: ...Voice Terminals Intercom Paging Groups Number Name Location 1 2 Template 10 Attendant 11 12 13 14 15 16 17 18 ASA 19 BB Reports 20 21 22 23 24 25 26 27 28 29 Lock 2 28 MERLIN Plus System Planning Forms ...

Page 46: ... A Line B Line C Line D Line E Line F Line G Line H Name No Ring Ring Ring Ring Ring Ring Ring Ring 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 I Immediate Ring D Delayed Ring N No Ring Circled Button Free continued MERLIN Plus System Planning Forms 2 29 ...

Page 47: ...SA Line Line Line Line Line Line Line Line Ring Modify Feature A B C D E F G H Interval Message CF DXD RLA SA CF Call Forwarding DXD Direct Extension Dialing RLA Remote Line Access SA System Answer 2 30 MERLIN Plus System Planning Forms ...

Page 48: ...ist 09 Item Number 01 02 03 04 05 06 07 08 09 10 11 12 13 14 15 16 17 18 19 20 Allowed Lists Entry Form List 01 List 02 Item Number Item Number 01 02 03 01 02 03 04 04 05 05 06 06 07 07 08 08 09 09 10 10 continued MERLIN Plus System Planning Forms 2 31 ...

Page 49: ...06 07 07 08 08 09 09 10 10 List 05 List 06 Item Number Item Number 01 01 02 02 03 03 04 04 05 05 06 06 07 07 08 08 09 09 10 10 List 07 List 08 Item Number Item Number 01 02 01 02 03 03 04 04 05 05 06 06 07 07 08 08 09 09 10 10 continued 2 32 MERLIN PIus System Planning Form ...

Page 50: ...Form Intercom Disallowed Toll Outward Allowed Lists Assigned Number List Unrestricted Restricted Restricted 01 02 03 04 05 06 07 08 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 MERLIN Plus System Planning Forms 2 33 ...

Page 51: ...2 34 MERLIN Plus System Planning Forms ...

Page 52: ...estriction Code Private Number Telephone Account Name Override 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 900 901 902 903 904 905 906 907 908 909 continued MERLIN Plus System Planning Forms 2 35 ...

Page 53: ...ber Telephone Account Name Override 910 911 912 913 914 915 916 917 918 919 920 921 922 923 924 925 926 927 928 929 930 931 932 933 934 935 936 937 938 939 940 941 942 943 944 945 946 947 948 949 continued 2 36 MERLIN Plus System Planning Forms ...

Page 54: ...mber Telephone Account Name Override 950 951 952 953 954 955 956 957 958 959 960 961 962 963 964 65 966 967 968 969 970 971 972 973 974 975 976 977 978 979 980 981 982 983 984 985 986 987 988 989 continued MERLIN Plus System Planning Forms 2 37 ...

Page 55: ...1 Dial Check one Restriction Code Private Number Telephone Account Name Override 990 991 992 993 994 995 996 997 998 999 2 38 MERLIN Plus System Planning Forms ...

Page 56: ...Section 3 Administering the System ...

Page 57: ...lish options and features that have systemwide impact such as assigning the outside lines that each voice terminal can access or defining System Speed Dial codes for everyone to use Program means to assign features to an individual voice terminal Most people will probably program their own voice terminals But you may want to program certain features that can affect the calling patterns of your bus...

Page 58: ...YSTEM Read the following to get acquainted with the system s control unit and the COMPONENTS administrator attendant console Control Unit The control unit is the vital core of the system It provides the power and intelligence for all voice terminals and it directs all incoming and outgoing call traffic All the system s memory including systemwide administration and voice terminal programming resid...

Page 59: ...dministrator Console in this section instead of an intercom number Change the makeup of paging groups See the Group Page entry in Section 5 Reference for details Assign Disallowed List systemwide or to selected voice terminals See the Disallowed Lists entry in Section 5 Reference for details Assign Allowed Lists to restricted phones See the Allowed Lists entry in Section 5 Reference for details Lo...

Page 60: ... Display Display contrast buttons control Display AT T BIS 34D Call appearance buttons Test Program switch Dial pad Ringer volume control Message light HFAI light Speakerphone volume control Speakerphone light Microphone light Feature buttons 3 4 Administration Preview ...

Page 61: ...tor Attendant Console Call Appearance Feature buttons AT T BIS 22 Test Program switch Ringer Volume control Message light HFAI light Speakerphone volume control Speakerphone light Microphone light Dial pad Administration Preview 3 5 ...

Page 62: ...ed to the top 10 buttons in the second column of buttons to the right of the dial pad CONSOLE If you are using a BIS 22 or BIS 22D voice terminal as the administrator attendant console the voice terminal is automatically y assigned the following features when you initially set up the MERLIN Plus system Lines are assigned to 4 of the 10 buttons above the dial pad if the control unit has one line mo...

Page 63: ...ctions provided for the BIS 22 voice terminal which generally require that you enter the dial codes see chart below directly without touching an Auto Intercom button If the intercom number is Intercom 10 Intercom 11 Intercom 12 Intercom 13 Intercom 14 Intercom 15 Intercom 16 Intercom 17 Intercom 18 Intercom 19 Dial this code 22 21 20 19 18 17 16 15 14 13 If the intercom number is Intercom 20 inter...

Page 64: ...in the normal call handling mode The term below the line identifies the button s function in administration mode 3 Reinsert the labels following the instructions that came with the voice terminal Entering Administration Mode You have to enter administration mode to set up the system initially and any time you use the attendant console to administer the system Follow the boxed instructions below wh...

Page 65: ...ntercom numbers or other sequences of digits Confirmation Signal If you enter a star code that the system recognizes the console beeps twice when you touch Administer to conclude the procedure The two beeps confirm allowable input Error Signal You will hear only one beep from the attendant console if you make one of the following errors You enter an unrecognized star code You enter a nonexistent i...

Page 66: ...ntrol unit thinks there are the same number of outside lines in the system as there are line jacks on the control unit This causes the control unit to create ghost lines in a system that has fewer lines than line jacks Since ghost lines can interfere with some system features you should eliminate them using the procedure described above for designating the number of lines in the system DIAL SIGNAL...

Page 67: ...toll prefix dialing follow the above procedure but dial 36 instead of 37 in step 2 TRANSFER RETURN INTERVAL Locate the column headed Transfer Return Interval on the System Configuration Form If the box next to ___ Rings is checked and the number 4 is filled in the system is factory set to return unanswered transferred calls after four rings You don t have to do anything But if the No Rings box is ...

Page 68: ...r The console beeps twice 6 Continue to administer the system or leave administration mode Since the system is factory set to have no calls reported you must now select the type of calls you want reported Locate the column headed Call Report on the System Configuration Form and follow the procedures below 1 Enter administration mode The red lights go on next to Administer and Restrict 2 Dial 84 3 ...

Page 69: ...volume to low Dial 14 to set the volume to medium Dial 15 to set the volume to high 3 Touch Administer The console beeps twice 4 Continue to administer the system or leave administration mode BACKGROUND MUSIC If you have an optional audio source connected to the Music on Hold jack and an optional loudspeaker paging system you can regulate the volume of background music with a dial code in system a...

Page 70: ... BB Call Report or System Feature Report Reports you need to assign a jack for them The Voice Terminal form indicates the default jack assignments for these features and the main attendants if you have changed these assignments on your form use the appropriate procedure below to change the jack assignments accordingly NOTE You cannot reassign any of the following features to jack 10 since it is re...

Page 71: ...nsole beeps twice 5 Continue to administer the system or leave administration mode Changing the Reports jack assignment for Call Report NOTE If you are using the same printer and data collector for producing Call Reports and System Feature Reports you must administer the new jack assignment for both features 1 Enter administration mode The red lights go on next to Administer and Restrict 2 Dial 82...

Page 72: ... the old Auto Intercom button and the green light goes on next to the newly assigned Auto Intercom button Dial the intercom number of jack you re assigning to System Feature Report 4 Touch Administer The console beeps twice 5 Continue to administer the system or leave administration mode Assigning an Alternate Attendant position 1 Enter administration mode The red lights go on next to Administer a...

Page 73: ...maining intercoms in Page Group 2 you don t have to do anything here If you plan to change the makeup of the paging groups follow the procedure below 1 Enter administration mode The red lights go on next to Administer and Restrict 2 Dial 71 for Page Group 1 or 72 for Page Group 2 If you have the corresponding Auto Intercom buttons a green light goes on next to each one that already is assigned to ...

Page 74: ...onist Secretary Template Touch the Auto Intercom button or dial the intercom number of the source voice terminal s The console beeps twice after each voice terminal is administered a template Touch Administer The console beeps twice Label the target voice terminal buttons with the corresponding features as shown in Figures 3 4 3 5 3 6 and 3 7 NOTE Features previously administered on a voice termin...

Page 75: ...n be assigned The Clear Template removes any features assigned to a voice terminal but does not erase line assignments see Figure 3 4 FIGURE 3 4 The Clear Template 34 Button 22 Button 10 Button 5 Button Line D Line H Line C Line G Line B Line F Line A Line E Intercom Conference Transfer Drop Hold SND LND Basic Administration 3 19 ...

Page 76: ... This template can be assigned to even the smallest voice terminals including the 5 button voice terminals See Figure 3 5 for button assignments FIGURE 3 5 The Dialer Template 34 Button 22 Button 10 Button Line D Line H Line c Line G Line B Line F Line A Line E Intercom BB Conference Transfer Drop Hold Al 10 S N D L N D 3 20 Basic Administration ...

Page 77: ...es This template is for 22 button or larger voice terminals See Figure 3 6 for button assignments FIGURE 3 6 The Feature Template 22 Button 34 Button 10 Button Line D Line H Do Not Disturb ROVRD Line C Line G Privacy Line B Line F Line A Line E Intercom B B Conference Transfer Drop Hold Page 1 Page All Al 10 SND1 SND2 LND CF DXD Basic Administration 3 21 ...

Page 78: ...ce terminals See Figure 3 7 for button assignments FIGURE 3 7 The Receptionist Secretary Template 34 Button 22 Button 10 Button Line D Line H Al 19 Al 29 Line C Line G Al 18 Al 28 Line B Line F Al 17 Al 27 Line A Line E Al 16 Al 26 Intercom BB Al 15 Al 12 Al 11 Al 10 Al 25 Al 14 Al 24 Conference Transfer Al 13 Al 23 D r o p Hold Al 22 Al 21 Al 20 SND TCP10 LND Page All 3 22 Basic Administration ...

Page 79: ...er and Restrict 2 Dial 89 3 Perform one of the following procedures Touch the Auto Intercom button of the voice terminal you are administering Dial the intercom number of the voice terminal you are administering 4 Touch Administer The console beeps twice 5 Continue to administer the system or leave administration mode This concludes basic administration You can use your system now just as it is an...

Page 80: ...he green lights next to the line buttons on your administrator attendant console may show that your system has more outside lines than it really has If this is the case go back now to Basic Administration and enter the correct number of outside lines following the instructions under the heading Outside Telephone Lines MERLIN Plus system line administration offers two choices You can keep the origi...

Page 81: ... a 5 button model the button above Transfer is always a programmable feature button You can t assign a line to it When you assign lines to a voice terminal the system assigns them to line buttons in the order shown in Figure 3 8 below This sequence is also the voice terminal s automatic line selection sequence the order in which the system selects lines for the voice terminal s outgoing calls unle...

Page 82: ...touch all the line buttons again If you want to reserve a button s for feature programming touch that button s last The green light goes on next to the button you touch Touch Administer The console beeps twice Continue to administer the system or leave administration mode RINGING OPTIONS Perform the following procedure to select the ringing option for each line assigned to your voice terminals 1 S...

Page 83: ...tercom button for the voice terminal you re administering The green light goes on Dial the intercom number for the voice terminal you re administering 3 Touch the line button until the green light shows the assignment you want Green light on the line is assigned to the voice terminal Green light off the line is not assigned to the voice terminal 4 To make the line Button Free dial one of these two...

Page 84: ...not assigned to the group Touch Administer The console beeps twice Continue to administer the system or leave administration mode If you entered a number other than 2 in the Ring Interval column for call forwarding follow the procedure below to change the ring interval for incoming CF calls 1 2 3 4 Enter administration mode The red lights go on next to Administer and Restrict Dial 762 plus the num...

Page 85: ...ode If you put a 0 in the column headed Modify Message for CF follow this procedure to turn off the voice message 1 2 3 4 5 Enter administration mode The red lights go on next to Administer and Restrict Dial 30 Dial 0 to turn off the message NOTE To turn on the message dial 1 instead of 0 in step 3 Touch Administer The console beeps twice Continue to administer the system or leave administration m...

Page 86: ...61 plus the number of rings 0 through 9 NOTE If 0 is selected the voice terminal will not ring and calls will be answered immediately 3 Touch Administer The console beeps twice 4 Continue to administer the system or leave administration mode If you put a telephone number in the column headed Modify Message for DXD follow the procedure below 1 Enter administration mode The red lights go on next to ...

Page 87: ... the ring interval for incoming RLA calls 1 Enter administration mode The red lights go on next to Administer and Restrict 2 Dial 763 plus the number of rings 0 through 9 NOTE If 0 is selected the voice terminal will not ring and calls will be answered immediately 3 Touch Administer The console beeps twice 4 Continue to administer the system or leave administration mode To use RLA you must assign ...

Page 88: ... lights go on next to Administer and Restrict 2 Dial 764 plus the number of rings 0 through 9 NOTE If 0 is selected the voice terminal will not ring and calls will be answered immediately 3 Touch Administer The console beeps twice 4 Continue to administer the system or leave administration mode If you put an entry in the column headed Modify Message for SA follow the procedure below 1 Enter admini...

Page 89: ...dminister and Restrict Dial 09 followed by the Disallowed List code 01 through 20 2 Dial the disallowed number up to 16 digits If the number includes wild card digits touch Hold once for each one 3 Touch Administer The console beeps twice 4 Continue to administer the system or leave administration mode ALLOWED LISTS If you plan to create lists of numbers that restricted voice terminals are allowed...

Page 90: ...in the Unrestricted column on the form you don t have to do anything here because when your system is first installed all voice terminals are unrestricted Check marks in the Toll Restricted and Outward Restricted columns show the type of restriction you want to place on the voice terminal To assign either outward call restrictions or toll call restrictions to voice terminals follow the procedure b...

Page 91: ...on next to the Auto Intercom button for each voice terminal that has been assigned this list Perform one of the following procedures Touch the Auto Intercom button for the voice terminal that you want to assign the list Use the appropriate code from the Dial Code chart earlier in this section under the heading Using the BIS 22 Voice Terminal as an Administrator Console for the voice terminal to wh...

Page 92: ...h 999 that you are assigning to the telephone number 3 Dial one of the following codes If you did not put a check mark in the Restriction Override column dial 90 If you put a check mark in the Restriction Override column dial 92 4 Dial the telephone number If you checked the Private column next to the number dial a before the telephone number NOTE Private numbers will not appear on Call Reports or...

Page 93: ... one administration session you don t have to leave administration mode after each one Simply dial the appropriate code or touch the appropriate button to begin the next procedure When you finish administering the system leave administration mode as follows 1 Slide the T P switch to the center position 2 Change any voice terminal telephone button labels and any entries on forms or directories to r...

Page 94: ...he system 1 Enter administration mode 2 Dial 4 3 Dial the number of lines in the system 1 8 4 Touch Administer The console beeps twice 5 Leave administration mode Assign Button Free Line Operation to a 1 Enter administration mode telephone 2 Touch the Auto Intercom button or dial the intercom number for the phone 3 Touch the line button until the green light next to it shows the line assignment yo...

Page 95: ...1 through 8 dial 01 through 08 3 Dial the item number 01 through 10 4 Dial the entry up to eight digits The console beeps twice on the eighth digit 5 Touch Administer The console beeps twice 6 Leave administration mode 1 Enter administration mode 2 Dial the code for the right list for lists 1 through 8 dial 01 through 08 3 Dial the item number 01 through 10 4 Touch Drop 5 Touch Administer The cons...

Page 96: ...9 then 00 3 Touch the Auto Intercom or dial the appropriate intercom code number of the voice terminal you want to assign the list to Green light on list is assigned Green light off list is not assigned 4 Touch Administer The console beeps twice 5 Leave administration mode 1 Enter administration mode 2 Touch the Auto Intercom button or dial the intercom number for the target voice terminal 3 Touch...

Page 97: ...llowed 16 digits the console beeps twice when you enter the sixteenth digit Touch Administer The console beeps twice Leave administration mode 1 2 3 4 5 Enter administration mode Dial the code for the paging group 71 or 72 Touch the Auto Intercom button or dial the appropriate code from the dial code chart for the phone you want to add or remove Green light on telephone is assigned Green light off...

Page 98: ...ume to medium 19 to set the volume to high Or use the music source volume control instead 3 Touch Administer The console beeps twice 4 Leave administration mode Set the date for Call Reports and 1 Enter administration mode System Feature Reports 2 Dial 80 3 Dial two digits for the month 01 through 12 two for the day 01 through 31 and two for the year 00 through 99 4 Touch Administer The console be...

Page 99: ...minutes NOTE The system adds 10 seconds to the number of minutes you select 4 Touch Administer The console beeps twice 5 Leave administration mode Set the calls reported option for Call Reports 1 Enter administration mode 2 Dial 84 3 Dial the code for the calls reported option you wane 0 no calls reported 1 outgoing calls only 2 outgoing and incoming calls 4 Touch Administer The console beeps twic...

Page 100: ...for the phone you want to program 3 Touch Conference 4 Program the telephone 5 Touch Conference 6 Leave administration mode Lock the programming function at a voice 1 Enter administration mode terminal 2 Dial 89 3 Touch the Auto Intercom button or dial the dial code of the voice terminal you are administering Green light on the voice terminal is locked Green light off the voice terminal is unlocke...

Page 101: ...onsole beeps twice 5 Leave administration mode 1 Enter administration mode 2 Dial the appropriate code 51 for the CF incoming line group 52 for the CF outgoing line group 58 for the DXD incoming line group 54 for the RLA incoming line group 75 for SA incoming line group 3 Touch line buttons until the green light next to it indicates its assignment to the list Green light on line is assigned to the...

Page 102: ...tration mode in your CF RLA SA or DXD incoming line 2 Dial 50 groups 3 Touch the line button s for the line s on which you want to modify the message 4 Dial the telephone number you want to include in the message 5 Touch Administer The console beeps twice 6 Leave administration mode Enter or change the telephone number to which 1 Enter administration mode you want calls forwarded 2 Dial 53 3 Dial ...

Page 103: ...nistrator for Call Forwarding 3 Touch Administer The console beeps twice 4 Leave administration mode Select number of rings before a call is picked 1 Slide the T P switch to P and touch Administer up by an ASA feature 2 Dial 76 plus the ASA feature number 1 DXD 2 CF 3 RLA 4 SA 3 Dial the number of rings between 0 and 9 before the ASA feature picks up the call NOTE If the number of rings is set to ...

Page 104: ...the line s on which you want to reinstate restriction 11 12 Turn off Music on Hold 13 Set Music on Hold to low volume Set Music on Hold to medium volume the default setting 14 15 Set Music on Hold to high volume Turn off background music 16 17 Set background music to low volume Set background music to medium volume the default setting 18 19 Set background music to high volume Enable or disable the...

Page 105: ...o add to or remove from the group Access incoming line group 56 the ASA password a MERLIN Plus Choose at least one valid 5 digit password so that you can system intercom number plus any three gain access to an outside line using Remote Line Access or digits change the current call forward number from a remote location 57 line A or E only Assign Privacy to Line A or E 58 the line buttons of the lin...

Page 106: ...igit hour a 2 digit minute of the hour Set the time for the Call Report and System Feature Report feature 82 83 84 an intercom number Set the control unit jack for the Call Report feature Set the minimum call duration for the Call Report feature 0 through 9 minutes 0 no calls reported 1 only outgoing calls reported 2 outgoing and incoming calls reported an intercom number an account number Set the...

Page 107: ...eature Assign System Speed Dial codes with Restriction Override to outside telephone numbers Assign System Speed Dial codes with Restriction Override to outside telephone numbers that are private only the dial code is printed on the call report Reset the system for service personnel only Quick Reference Guide to Administration Codes 3 51 ...

Page 108: ...Section 4 Using The Attendant Console ...

Page 109: ...m If you are using a BIS 22 or BIS 22D voice terminal as an administrator attendant console all the lines to which your system has access will appear on separate buttons on your voice terminal but you may not have an Auto Intercom button for each person s voice terminal in your system Therefore when you want to place an intercom call or transfer a call you may need to dial the person s intercom nu...

Page 110: ...e Display Display contrast buttons control Display AT T BIS 34D Call appearance buttons Test Program switch Dial pad Ringer volume control Speakerphone volume control Feature buttons Message light Speakerphone light HFAI light Microphone light 4 2 Overview ...

Page 111: ...e terminal as attendant console AT T BIS 22 Test Program switch Ringer volume control Call Appearance Feature buttons Message light HFAI light Speakerphone volume control Speakerphone light Microphone light Dial pad Overview 4 3 ...

Page 112: ...g ASA calls Using the headset TRANSFERRING CALLS Since an important part of your job may be to screen calls and then transfer them to the appropriate people you should be familiar with the following ways to transfer calls Transferring Calls by Dialing the Intercom Number To transfer a call to someone by dialing his or her intercom number 1 Touch Transfer 2 Dial the person s intercom number 3 Hang ...

Page 113: ...tercom number of the person to whom the call may be transferred or Touch the person s Auto Intercom button Announce the call and ask if it will be accepted NOTE If the person has activated the Voice Announcement Disable feature or if the person is using the intercom line at his or her voice terminal you cannot announce the call because it will ring automatically If the person chooses not to accept...

Page 114: ... Auto Intercom button for the person you want to call 2 When you hear the person answer begin speaking into your speakerphone or lift the handset and begin speaking Susan 15 USING GROUP PAGE FEATURES The Group Page feature allows you to make announcements to groups of people or to page individuals for calls When a call comes in you can put the call on hold and page the person for whom the call is ...

Page 115: ...om 14 Intercom 15 Intercom 16 Intercom 17 Intercom 18 Intercom 19 Dial this code 22 21 20 19 18 17 16 15 14 13 If the intercom number is Dial this code Intercom 20 Intercom 21 Intercom 22 Intercom 23 Intercom 24 Intercom 25 Intercom 26 Intercom 27 Intercom 28 Intercom 29 03 04 05 06 07 08 09 10 11 12 For example if you want to turn on the Message light at Intercom 24 but do not have an Auto Interc...

Page 116: ...t for immediate ring If the lines are not normally set for this ringing option the person can activate a Ring Override button that he or she has programmed for the voice terminal See Ring Override in Section 5 Reference The backup person can also answer calls that come in after hours by programming a Call Pickup button so that he or she can pickup calls that come in at the administrator attendant ...

Page 117: ... system administrator If you are assigned the alternate attendant console you can do anything the main attendant can do except you cannot turn on message lights at voice terminals nor perform administration procedures from that console The only calls handled by the alternate attendant are returned ASA calls For example if a Direct Extension Dialing DXD call is unanswered or busy the call will be t...

Page 118: ...terminal s speakerphone High background noise is caused by loud voices and loud electronic devices radios typewriters office equipment etc Keep the area under and next to the microphone free of books and papers Let one person talk at a time When both parties speak at the same time transmission can be broken Always face your terminal when talking Place your voice terminal at least six inches away f...

Page 119: ...Section 5 Reference ...

Page 120: ...sing it Considerations Special considerations include any qualifications the person using the feature should know about It also includes ways in which the feature can or cannot be used or other features it can be or cannot be used with Administration Administration procedures tell the system administrator how to administer the features using the administrator attendant console For complete informa...

Page 121: ... aware that you have another call but it does not interrupt the call in progress After the ringing cycle stops the green light continues to flash to remind you of the other call None None None If you want to pick up the new call you can place the call in progress on hold or Exclusive Hold and touch the line button of the new call You don t need to hang up first 5 2 MERLIN Plus System Features ...

Page 122: ...peed dial codes for frequently used account numbers If necessary you can dial extra numbers for subaccounts Option B The Quick Method The quick method of entering an account number on a Call Report is to dial a System Speed Dial code 60 through 89 or 900 through 999 that the system administrator has stored in the system see System Speed Dial or a 3 character Personal Speed Dial code that you have ...

Page 123: ...The console beeps twice Repeat steps 2 through 5 for each account number or telephone number to which you are assigning a System Speed Dial code Leave administration mode by sliding the T P switch to the center position program a general Account Number Entry button program this feature on a button with lights 1 2 3 4 5 Label the button Account Number Entry Slide the T P switch to P The voice termi...

Page 124: ...900 through 999 for the account number to which you want to charge the call Touch Account Number Entry again The green light goes off Acct No Acct No Entry Entry acct no If you enter the account code incorrectly keep the call in progress and follow this procedure 1 Touch Account Number Entry twice The green light goes off and back on again 2 Dial 3 Dial the account number correctly 4 Touch Account...

Page 125: ...of 10 entries numbered 01 through 10 Each entry may consist of a toll prefix if necessary 1 or 0 an area code for example 201 and or an exchange code for example 834 and or emergency numbers for example 911 When the administrator has dialed the maximum eight digits for an Allowed List entry the system beeps twice to remind the administrator that he or she cannot dial any more digits If the adminis...

Page 126: ...u want to delete For example to delete the eighth entry of List 1 dial 01 08 Touch Drop Touch Administer The console beeps twice Leave administration mode by sliding the T P switch to the center position T P Administer Drop 01 08 01 10 T P Administer To clear all the entries from an Allowed List 1 Enter administration mode by sliding the T P switch to P and touching Administer 2 Dial a and a 2 dig...

Page 127: ...dy assigned For example to assign List 2 to a voice terminal dial 0200 4 Perform one of the following procedures Touch the Auto Intercom button if you have one for the voice terminal for which you are giving access or removing access to the Allowed List Green light on the list is assigned to the voice terminal Green light off the list is not assigned to the voice terminal If you do not have an Aut...

Page 128: ... transferred to the alternate attendant console are DXD calls that are busy dialed incorrectly or unanswered The Alternate Attendant cannot be designated if your system has a MERLIN Attendant The System Answer SA feature must be off when assigning the alternate attendant position If your responsibilities do not include system administration skip this section To assign an alternate attendant positi...

Page 129: ...and that you cannot place or receive calls Touch the button you want to program Dial 58 Slide the T P switch to the center position T P T P System Answer 5 8 HOW TO USE To activate System Answer from the 1 Touch System Answer Green light on Green light off Green light flashing Alternate Attendant position SA on SA off Problem with SA System Answer If the green light next to the System Answer butto...

Page 130: ...All is activated all incoming calls will be answered at once This feature only answers ringing incoming calls It will not answer voice announced calls You should program Voice Announcement Disable on your voice terminal if you want all your incoming calls to ring See Voice Announcement Enable Disable later in this section for more information None Program the Auto Answer All feature on a button wi...

Page 131: ...e answer calls automatically 1 Touch Auto Answer All The green light next to the button goes on Auto Ans All 5 12 MERLIN Plus System Features This feature remains active until you 1 Touch Auto Answer All again The green light next to the button goes off Auto Ans All ...

Page 132: ...h Auto Answer Intercom and Auto Answer All programmed for your voice terminal but both features cannot be activated at the same time None Program the Auto Answer Intercom feature on a button with lights To program an Auto Answer Intercom button for your voice terminal 1 Label the button Auto Answer Intercom 2 Slide the T P switch to P The voice terminal rings every 5 seconds to remind you that you...

Page 133: ...ith voice announcement 1 Touch HFAI or Auto Answer Intercom The green light next to the button goes on Auto Ans Intercom To return to answering calls yourself 1 Touch HFAI or Auto Answer Intercom again The green light next to the button goes off Auto Ans Intercom 5 14 MERLIN Plus System Features ...

Page 134: ...You cannot have both an Auto Intercom button and a Manual Signaling button for the same person If you try to program both you deactivate the one that you programmed earlier You can use either feature to place an intercom call See Manual Signaling If you program this feature onto a button with lights the green light next to the button goes on when the person at that intercom number uses the voice t...

Page 135: ...number you want to dial 2 If you hear a short beep begin speaking or lift your handset If you hear a long beep wait for someone to answer on the other end Speaker John 12 phone If the line is busy or if no one answers 1 Touch Speakerphone to cancel the call Speaker phone 5 16 MERLIN Plus System Features ...

Page 136: ...s section 1 Enter administration mode by sliding the T P switch to P and touching Administer 2 Dial 11 plus the line button you want to reset Green light on line is restriction reset Green light off line is not restriction reset System default 3 Touch Administer The console beeps twice 4 Leave administration mode by sliding the T P switch to the center position None Ask your system administrator w...

Page 137: ...irst If you are already in the middle of a programming session slide the T P switch to the center position and then back to P before programming this feature The Automatic Line Selection order is only for outside lines the line selection does not include intercom lines However if you remove all outside lines from your Automatic Line Selection sequence your system will select an intercom line when ...

Page 138: ...ant to place an outside call 1 Touch Speakerphone or lift your handset The MERLIN Plus system connects you to the first available line in the Automatic Line Selection sequence MERLIN Plus System Features 5 19 Speaker phone ...

Page 139: ...alternate attendant activates the System Answer button selected incoming calls are answered automatically and placed on hold The system administrator can choose to have the caller hear a special message before being placed on hold or if connected to a compatible audio source a pre recorded message or music can be played instead Remote Line Access RLA When the system is in RLA mode you can call in ...

Page 140: ...mode by sliding the T P switch to P and touching Administer 2 Dial 59 The green light goes on next to the Auto Intercom button of the jack assigned to ASA 3 Perform one of the following procedures Touch the Auto Intercom button for the jack you want to assign to ASA The green light goes off next to the button for the old number and the green light goes on next to the button for the new number If y...

Page 141: ... preventing others from bridging onto calls on Line A or Line E To have the modem answer incoming calls automatically simply set it up for auto answer as you would on any telephone line You can place outside calls with the modem either by connecting a basic telephone and dialing manually or by using the modem s autodial capabilities Telecommunication Devices for the Deaf and Dictation Machines You...

Page 142: ...at any other voice terminal that has the same line assigned to it program the other voice terminals to not ring on that line See Ringing Options If you don t want calls that come in on the line connected to an auxiliary jack to ring at that device you will have to see if the device has a switch to turn off the ring and set it accordingly None Use the basic telephone facsimile machine or modem and ...

Page 143: ...he call can bridge onto a call atone time When a person bridges onto a call in progress the red and green lights next to the line button on your voice terminal flash alternately so that you know that someone else has joined the call You cannot use the Bridging feature on a voice terminal with Button Free Line Operation If a person has activated the Privacy feature on his or her voice terminal you ...

Page 144: ...er the system will continue to try to complete the call even though your voice terminal is in use When the BB call goes through the voice terminal will alert you with an abbreviated ring even if you re on another call If you are using an SP 34 or an SP 34D voice terminal Busy Buster can only be programmed onto one of the two rows of buttons above the dial pad Occasionally when Busy Buster is activ...

Page 145: ...ercom button to which the feature will be assigned Touch Administer The console beeps twice Leave administration mode by sliding the T P switch to the center position Make sure the BB jack is moved to the corresponding voice terminal jack you ve just assigned T P Auto Administer Intercom 35 T P Administer PROGRAMMING This feature requires a button with lights To program a button on your voice term...

Page 146: ...shes 2 Hang up Busy Buster When the dialed number rings your voice teminal rings To begin the call 1 Touch Speakerphone or lift the handset Speaker phone If you no longer want to have the system repeatedly redial the last number you dialed you can deactivate the feature 1 Without lifting the handset touch Busy Buster The green light next to the button goes off Busy Buster MERLIN Plus System Featur...

Page 147: ... Button Free Line Operation the system administrator can administer the individual voice terminals so that they ring or do not ring when calls come in See Ringing Options Button Free Line Operation with the no ring option is appropriate for voice terminals in public places such as lobbies When anyone in your system uses the Button Free Line Operation feature There are no red and green lights assoc...

Page 148: ...2 if you do not want the voice terminal to ring The green light next to the Auto Intercom button flashes slowly 5 Touch Administer The console beeps twice 6 Leave administration mode by sliding the T P switch to the center position T P Administer Susan 15 555 1234 31 or 32 T P Administer To remove Button Free Line Operation by reassigning lines to separate buttons on a voice terminal 1 Enter admin...

Page 149: ... line button for a call that you have received or that has been transferred to you you can still put the call on hold using the Hold button To retrieve the call you can use the Hold Retrieve feature See Hold Retrieve 5 30 MERLIN Plus System Features ...

Page 150: ...ng number from any Touch Tone phone Call Forwarding requires the following A programmed button with green and red lights labeled CF DXD You use the CF DXD button to activate either Call Forwarding or Direct Extension Dialing discussed later in this section To put the system in either of these modes or in normal mode you touch the CF DXD button The green and red lights show you what mode you are in...

Page 151: ...s are assigned to the CF incoming or outgoing line group If there is only one line in the incoming line group and one line in the outgoing line group they cannot be the same line The green light next to the CF button will flash when you try to turn it on When the system is in CF mode the feature s operation affects only those calls that come in on lines in the CF incoming line group Likewise the s...

Page 152: ...ing the T P switch to P and touching Administer 2 Dial the code for the type of line group list you want to administer CF incoming line group dial 51 Green light on line is assigned to the group Green ligh off line is not assigned to the group For a CF outgoing line group dial 52 Green light on line is assigned to the group Green light off line is not assigned to the group 3 Touch the line buttons...

Page 153: ...ter Dial 50 Touch the line button for the line on which you want the modified message The green light goes on Dial the telephone number you want to include in the message NOTE For special phone numbers such as an 800 number you may prefer to have the recorded voice say Eight hundred followed by the number instead of Eight zero zero In this case you would touch the Hold button to enter a pause afte...

Page 154: ...he console beeps twice Leave administration mode by sliding the T P switch to the center position T P T P Administer Administer 30 0 or 1 Numbers of Rings To change the number of rings the default is two rings before the CF call is answered 1 Slide the T P switch to P and touch Administer 2 Dial 762 plus the number of rings between 0 and 9 before CF picks up the call NOTE If the number of rings is...

Page 155: ...ith a particular intercom number dial the intercom number plus 000 Repeat the procedure for more passwords The console beeps twice 4 Touch Administer The console beeps twice 5 Leave administration mode by sliding the T P switch to the center position T P T P Administer Administer Icom no 56 123 Call Forward Destination Number You can enter or change the telephone number where you want calls forwar...

Page 156: ...ister 53 To Delete Administer From Outside the System To enter or change the CF destination number from outside the system while the system is in CF DXD or RLA mode follow this procedure NOTE This procedure is available on the MERLIN Plus CF RLA card so that you can refer to it when you re changing the CF destination while off site 1 Dial the telephone number for one of the lines in the CF incomin...

Page 157: ...alls 3 Touch the button you want to program 4 Dial 83 5 Slide the T P switch to the center position T P T P CF DXD 83 HOW TO USE Using the CF DXD Button Touching the CF DXD button repeatedly cycles the system through DXD CF and normal modes The red and green lights next to the CF DXD button will help you recognize which mode the system is in Green and red light off Normal mode Only green light on ...

Page 158: ...Remote Line Access call at the administered interval even if a conversation is in progress This feature should only be used if your CO lines do not provide a forward disconnect signal also known as a held call disconnect signal of 450 msec or 50 msec If your responsibilities do not include system administration skip this section To administer the Customer Administrable Timer 1 2 3 4 5 Enter admini...

Page 159: ... is coming in appears on a button on your voice terminal you do not need to use the Call Pickup feature to answer the call You can just touch the line button on which the call is ringing and then touch Speakerphone or lift your handset If you want someone in the office such as a guard to answer calls that come in after hours program a Call Pickup button for calls that come in at the administrator ...

Page 160: ...o P The voice terminal rings every 5 seconds to remind you that you are programming and that you cannot place or receive calls 3 Touch the button you want to program 4 Dial 85 plus an intercom number 5 Slide the T P switch to the center position T P T P Call Pickup 18 85 Icom no HOW TO USE You can use a programmed button or a dial code to pick up an intercom or outside call at any other voice term...

Page 161: ...tercom button or dial the intercom number of the voice terminal at which the call is ringing Speaker Call John 12 phone Pickup To pickup ringing calls at a specific voice terminal using 1 Touch Speakerphone or lift your handset Option C 2 Touch the One Touch Call Pickup button you have programmed for the voice terminal Speaker Call phone Pickup 18 5 42 MERLIN Plus System Features ...

Page 162: ...harged to them See Account Number Entry The data collector and the printer can also print a System Feature Report a list of the features that have been administered to the system see System Feature Report Figure 5 1 shows a printout that contains several typical Call Reports Each line beginning with C represents an individual Call Report FIGURE 5 1 A Printout of Typical Call Reports DATE TIME CALL...

Page 163: ...can administer the printer and connect it to any other voice terminal jack in the system except jack 10 NOTE If you are using the same printer and data collector for both the System Feature Report and the Call Report features and change the voice terminal jack assignment you must administer the new jack assignment for both features You cannot use the same jack that you used for ASA but ASA can sha...

Page 164: ...for the year 00 through 99 For example if the date is March 24 1988 dial 80032488 Touch Administer The console beeps twice Leave administration mode by sliding the T P switch to the center position T P Administer 80 month day year T P Administer To set the current time 1 2 3 4 5 6 Enter administration mode by sliding the T P switch to P and touching Administer Dial 81 Dial two digits for the hour ...

Page 165: ...Intercom button or dial the intercom number of the jack to which the data collector and the printer will be connected The green light next to hek button goes on Touch Administer The console beeps twice Leave administration mode by sliding the T P switch to the center position T P 82 Icom 19 Call Report 29 Administer T P Administer Minimum Call Duration To specify a minimum call duration other than...

Page 166: ...ister 2 Dial 84 3 Dial a number code 0 through 2 to specify the kind of calls to be reported the system is factory set so that no calls are reported If you do not want any calls reported dial 0 If you want only outgoing calls reported dial 1 If you want outgoing and incoming calls reported dial 2 4 Touch Administer The console beeps twice 5 Leave administration mode None None by sliding the T P sw...

Page 167: ...ll or outward call restrictions previously placed on the voice terminal See System Speed Dial If there are two or more voice terminals in the system that will have the same restrictions the administrator can use the Copy feature to copy these restrictions from one voice terminal to another See Copy When administering call restrictions the system administrator can use the Automatic Call Restriction...

Page 168: ...teps 2 through 4 for each voice terminal you want to restrict 6 Leave administration mode by sliding the T P switch to the center position None Ask your system administrator what call restrictions if any he or she has assigned to your voice terminal MERLIN Plus System Features 5 49 ...

Page 169: ...rogram station 10 The system administrator can use the Program Mode Lock feature to prevent people within the system from changing programming assignments on their voice terminals See Program Mode Lock ADMINISTRATION If your responsibilities do not include system administration skip this information To program a feature onto a voice terminal from the administrator attendant console 1 2 3 4 5 6 Ent...

Page 170: ...PROGRAMMING None HOW TO USE None MERLIN Plus System Features 5 51 ...

Page 171: ...f you press the switchhook you may end the conference call You cannot use the Conference feature for outside lines on a voice terminal with Button Free Line Operation If you attempt to add to a conference call a voice terminal that is busy on an another call you will hear busy tones and the call is automatically dropped in 15 seconds If the voice terminal dots not answer you can drop the call by t...

Page 172: ...the call Touch a line button associated with the call 555 1234 disconnect one participant from the call Touch Drop Touch the button of the line you want to disconnect Drop 555 1234 To add someone inside the system to the conference call 1 Dial the person s intercom number to request that he or she pick up the line that the conference call is on See Intercom Intercom MERLIN Plus System Features 5 5...

Page 173: ...ignments from a BIS 10 onto a BIS 22 voice terminal for example You can also copy from a large voice terminal to a smaller voice terminal However if you copy lines or features from a large voice terminal onto a smaller voice terminal such as from a BIS 34 to a BIS 22 the system copies only those lines and or features for which there are corresponding buttons on the smaller voice terminal For examp...

Page 174: ...nts Touch Administer The console beeps twice Leave administration mode by sliding the T P switch to the center position Be sure to label the new line assignments on the voice terminal to which you did the copying T P Administer John 12 Copy T P Susan 15 PROGRAMMING HOW TO USE None None Administer MERLIN Plus System Features 5 55 ...

Page 175: ...up If two or more voice terminals in the system will have the same line assignments the administrator can use the Copy feature to copy the line assignments from one voice terminal to another See Copy A line jack with nothing plugged into it is called a nonequipped line appearance or ghost line To eliminate ghost lines the administrator must specify how many lines the system contains by using the a...

Page 176: ...o them The green light next to each line button goes off Touch all the line buttons again this time in the order that you want them to appear on the voice terminal If you want to reserve a button s for feature programming touch that button s last Green lights go on next to the line buttons you touch Touch Administer The console beeps twice If you reserved a button s for feature programming Touch t...

Page 177: ...by the request for the extension number You have reached number Please dial desired extension number Direct Extension Dialing requires the following A programmed button with green and red lights labeled CF DXD You use the CF DXD button to activate either Call Forwarding or Direct Extension Dialing To put the system in either of these modes or in normal mode you touch the CF DXD button The green an...

Page 178: ...feature the green light goes on next to the CF DXD buttons on all the voice terminals that have a button for the feature When the person deactivates the feature by touching the CF DXD button the light goes off next to the button at all the voice terminals that have programmed the CF DXD features You should consider having a Transfer Return Interval if you plan to use DXD See Transfer Return lnterv...

Page 179: ... off line is not assigned to the group Touch Administer The console beeps twice Leave administration mode by sliding the T P switch to the center position T P Administer 555 1234 58 T P Administer Number of Rings To change the number of rings the default is two rings before the DXD call is answered 1 Slide the T P switch to P and touch Administer 2 Dial 761 plus the number of rings between 0 and 9...

Page 180: ...he line on which you want the modified message The green light goes on 4 Dial the telephone number you want to include in the message NOTE For special phone numbers such as an 800 number you may prefer to have the recorded voice say Eight hundred followed by the number instead of Eight zero zero In this case you would touch Hold to enter a pause after the toll prefix then again after the 800 area ...

Page 181: ...n t place or receive calls 3 Touch the button you want to program 4 Dial 83 5 Slide the T P switch to the center position T P T P CF DXD 83 Using the CF DXD Button Touching the CF DXD button repeatedly cycles the system through DXD CF and normal modes The red and green lights next to the CF DXD button will help you recognize which mode the system is in HOW TO USE 5 62 MERLIN Plus System Features G...

Page 182: ...r wild card digits which are pauses in the administration procedure by touching the Hold button The pauses can be used to represent any area code or combination you require For example to prevent calls to the 976 exchange in any state the disallowed number would be entered as 1 Hold Hold Hold 976 or 0 Hold Hold Hold 976 You cannot dial a number on an Allowed List if it matches a number on the Disa...

Page 183: ...isallowed List assigned Green light off Disallowed List not assigned If the intercom If the intercom number is Dial this code number is Dial this code Intercom 10 22 Intercom 20 03 Intercom 11 21 Intercom 21 04 Intercom 12 20 Intercom 22 05 Intercom 13 19 Intercom 23 06 Intercom 14 18 Intercom 24 07 Intercom 15 17 Intercom 25 08 Intercom 16 16 Intercom 26 09 Intercom 17 15 Intercom 27 10 Intercom ...

Page 184: ...om a Disallowed List 1 2 3 4 Slide the T P switch to P and touch Administer Dial 09 followed by the Disallowed List code 01 20 that you want to remove Touch Administer Leave administration mode by sliding the T P switch to None None the center position MERLIN Plus System Features 5 65 ...

Page 185: ...n the word blank appears on the display screen FIGURE 5 2 Operating Display Unit Timekeeping Features Timer Time Timer Start Stop 12 00a Su 1 01 Set Fwd Rev Exit Contrast Display Time keeping features screen CONSIDERATIONS You can also use the display unit for providing an alarm timing calls that you place or receive and displaying the time day and the date See Figure 5 2 To adjust the clarity of ...

Page 186: ...om number of the voice terminal from which the call is returning appears on the screen Trans Return 18 Program Mode When you begin programming the display tells you that you are in the program mode and the intercom number of your voice terminal you are programming Program Mode 16 If you touch a button that has already been programmed the display identifies the name of the feature on that button Th...

Page 187: ...ciated with that button are printed on the display screen 5551234 The combined display screens in the Display Number Dialed feature can contain up to 16 digits It does not set the time and date for the Call Report and System Feature Report features Time Keeping Features The time keeping features of the display unit allow you to set an alarm clock calendar and timer Setting the Clock and Calendar C...

Page 188: ...ou want the alarm to sound c When you are finished press Exit Operating the Timer Timer display screen 12 03a 00 00 Clock Timer To operate the timer for calls you need to time a Press Time Timer to display timer b Press Timer Start to turn the timer to 00 00 and start it c When you are finished using the timer press Timer Stop When you want to return to the Clock Calendar display which shows the t...

Page 189: ...ght goes on next to your Auto Intercom button at other people s voice terminals Calls you transfer will return to you if they are unanswered CONSIDERATIONS None ADMINISTRATION None PROGRAMMING The Do Not Disturb feature requires a button with lights To program a Do Not Disturb button for your voice terminal 1 2 3 4 5 Label the button Do Not Disturb Slide the T P switch to P The voice terminal ring...

Page 190: ...ice terminal 1 Touch Do Not Disturb The green light next to the button goes on Do Not Disturb This feature remains active until you 1 Touch Do Not Disturb again The green light next to the button goes off Do Not Disturb MERLIN Plus System Features 5 71 ...

Page 191: ...For more information about using this feature see Conference If you press the switchhook you may disconnect everyone on the conference call In order for a person within the MERLIN Plus system to be disconnected from the conference he or she must hang up None None To disconnect one outside line at a time from a conference call 1 Touch Drop 2 Touch the button of the line you want to disconnect Drop ...

Page 192: ... speaker This feature is not available on the BIS model voice terminals Your speaker may make a squealing noise when the handset comes close to it To prevent this noise touch Speaker when you have completed a call and are ready to hang up your handset Another way to reduce the squealing sound is to turn down the volume control on your voice terminal None None To allow others to hear a call 1 Witho...

Page 193: ...oice terminal he or she cannot hear a Group Page announcement If your responsibilities do not include system administration skip this information When the system is first set up the system has the following Group Page groups Group 1 voice terminals 10 through 19 Group 2 voice terminals 20 through 29 Page All voice terminals 10 through 29 If these group assignments are not satisfactory for the syst...

Page 194: ...m 10 22 Intercom 20 03 Intercom 11 21 Intercom 21 04 Intercom 12 20 Intercom 22 05 Intercom 13 19 Intercom 23 06 Intercom 14 18 Intercom 24 07 Intercom 15 17 Intercom 25 08 Intercom 16 16 Intercom 26 09 Intercom 17 15 Intercom 27 10 Intercom 18 14 Intercom 28 11 Intercom 19 13 Intercom 29 12 Touch Administer The console beeps twice Follow steps 2 through 4 for each paging group you want to adminis...

Page 195: ...al 91 plus a Group Page code 70 Page All all voice terminals in the system 71 group 1 72 group 2 5 Slide the T P switch to the center position T P T P Grp Page Group 2 91 70 72 HOW TO USE You can use a programmed button or a dial code to access this feature To use a Group Page button to make an announcement through a group of voice terminal speakers 1 Touch the Group Page button for the group you ...

Page 196: ... Intercom Speakerphone or lift your handset Dial the code for the group you want to page 70 Page All all voice terminals in the system 71 group 1 72 group 2 When you hear a beep begin speaking Speaker Intercom phone 70 72 MERLIN Plus System Features 5 77 ...

Page 197: ...nal s speakerphone High background noise is caused by loud voices and loud electronic devices radios typewrite etc Keep the area near the microphone free of books and papers Let one person talk at a time When both parties speak at the same time transmission can be broken Always face your terminal when talking Place your voice terminal at least six inches away from the edge of the desk or table upo...

Page 198: ...inal and you want your intercom calls answered automatically 1 Touch HFAI or touch HFAI Mic The green light flahes on BIS 10 and 10 Button HFAI models when active on a call and remains steady on all other BIS models HFAI Mic MERLIN Plus System Features 5 79 ...

Page 199: ...his section If a caller placed on hold hangs up the system will automatically drop the line If the light continues to flash after a caller has hung up the Hold Disconnect Interval may be too long 450 milliseconds for the local telephone company to detect See Hold Disconnect Interval for information to correct this problem None None To place a call on hold 1 If the call was answered using the HFAI ...

Page 200: ...al setting of your MERLIN Plus system is longer than the setting at your local telephone company s central office You can perform a quick test to see if you need to change the interval from 450 milliseconds to 50 milliseconds Make an outside call to someone who would be willing to help you for a few minutes Ask them to hang up the phone ten seconds after you put them on hold When they re ready put...

Page 201: ...dminister 555 1234 69 T P PROGRAMMING HOW TO USE 4 Touch Administer 5 Leave administration mode by sliding the T P switch to None None 5 82 MERLIN Plus System Features the center position T P Administer ...

Page 202: ...ntervals to remind you that the call is on hold None You need a button with a green light to program an Exclusive Hold button 1 Label the button Exclusive Hold 2 Slide the T P switch to P The voice terminal rings every five seconds to remind you that you are programming and you cannot place or receive calls 3 Touch Exclusive Hold 4 Dial 77 5 Slide the T P switch to the center position Exclusive Ho...

Page 203: ...t on Exclusive Hold Touch the line button of the held call 555 1234 To place a call on normal hold after it s been placed on Exclusive Hold 1 Touch the line button of the held call 2 Touch Hold 555 1234 Hold 5 84 MERLIN Plus System Features ...

Page 204: ...ansferred call If your system administrator has set your voice terminal for Button Free Line Operation you should have a Hold Retrieve button on your voice terminal so that you can put calls on hold and retrieve them later See Button Free Line Operation None To program a Hold Retrieve button for your voice terminal 1 2 3 4 5 Label the button Retrieve Call Slide the T P switch to P The voice termin...

Page 205: ... button or a dial code for the Hold Retrieve feature To use a Retrieve Call button to retrieve a held call 1 Touch Retrieve Call Retrieve Call To use a dial code to 1 Dial retrieve a held call 5 86 MERLIN Plus System Features ...

Page 206: ...able feature your intercom call rings rather than beeps at the person s voice terminal and you cannot give your voice announcement See Voice Announcement Enable Disable If you program an Auto Intercom button for the intercom number you want to call you can dial the number with one touch See Auto Intercom You cannot announce an intercom call to a person active on the voice terminal s speaker None N...

Page 207: ...endant at the attendant console during administration If you want to restrict access to outside lines for a voice terminal located in a lobby or public area you would have to administer this restriction However to provide the convenience of an intercom line immediately upon pickup use Intercom Preference ADMINISTRATION PROGRAMMING T P T P HOW TO USE None To program Intercom Preference 1 Slide the ...

Page 208: ...ore information On BIS 10 and BIS 22 model voice terminals the Personal Speed Dial code 24 is pre programmed as the default for Last Number Dial See Personal Speed Dial later in this section The Last Number Dial can contain up to 16 digits The Last Number Dial feature saves manually dialed numbers and numbers dialed with an Outside Auto Dial button If you make frequent calls to a few numbers it ma...

Page 209: ...al 24 if you haven t reprogrammed this as a personal speed dial code Your voice terminal speaker goes on and you hear dialing 2 When you hear the other person answer begin talking or lift your handset and begin talking Speaker Speaker Last No phone phone If the line is busy or if no one answers 1 Touch Speakerphone or hang up the handset to cancel the call Speaker phone If later you want the syste...

Page 210: ...kerphone b u t t o n Green light on next to the HFAI Mic button on a BIS 10 or 10 Button HFAI voice terminal or next to the HFAI button on any other BIS or HFAI voice terminal Green light on next to the Speakerphone and Microphone buttons on any BIS voice terminal Green light on next to the Call Forwarding Direct Extension Dialing CF DXD button Red light on next to the CF DXD button Green light on...

Page 211: ...CONSIDERATIONS None ADMINISTRATION None PROGRAMMING None HOW TO USE None 5 92 MERLIN Plus System Features ...

Page 212: ...the voice terminal has received the alert the next voice terminal in the queue is alerted This process is repeated until the queue is empty If the voice terminal is idle the red light goes on next to the line that was requested If the voice terminal is busy the red light does not go on next to that line The Line Request feature does not reserve a line Anyone in the MERLIN Plus system who has the l...

Page 213: ... If your voice terminal has more than one outside line you can select a line other than your primary line for an outside call None None None To select a specific outside line 1 Touch the button for the specific outside line you want to use The red light goes on beside the line you select 2 Touch Speakerphone or lift your handset and dial Speaker 555 1234 phone 5 94 MERLIN Plus System Features ...

Page 214: ...em to a CO outside line jack on a line module and administer that jack as a paging port Refer to Loudspeaker Paging System under Accessories at the end of this section Refer to Loudspeaker Paging System under Accessories at the end of this section If your loudspeaker paging system is connected to the page jack on the control unit you can program a loudspeaker paging button to use instead of a dial...

Page 215: ...ck on the control unit you can use a programmed button or a dial code to access the Loudspeaker Page feature To use a Loudspeaker Page button 1 Touch Loudspeaker Page 2 When you hear the beep lift your handset and make your announcement Ldsp Page To use this feature by dialing a code 1 Touch Intercom 2 Lift your handset 3 Dial 6 4 When you hear a beep make your announcement Intercom 6 When you han...

Page 216: ... when your co worker uses his or her voice terminal or uses the Do Not Disturb feature You cannot have both a Manual Signaling button and an Auto Intercom button for the same person If you try to program both you deactivate the feature that you programmed earlier You can use either feature to place an intercom call See Auto Intercom None To program a Manual Signaling button for your voice terminal...

Page 217: ...m call using a Manual Signaling button 1 2 3 4 Touch Intercom Touch Speakerphone Touch the Manual Signaling button for the person you want to call If you hear a beep start talking or lift your handset to speak If you hear ringing the voice signaling path is busy and the voice terminal is being alerted with the intercom ring Speaker Intercom Signal Mary phone 5 98 MERLIN Plus System Features ...

Page 218: ...ystem 5 button voice terminals do not have a Message button None None The system attendant can touch Message to turn on the light next to the Message button at a person s voice terminal 1 At the administrator attendant console touch Send Message 2 Touch the Auto Intercom button for the person s voice terminal The red light next to the Auto Intercom button goes on indicating the person s light is l...

Page 219: ...u can turn on your voice terminal s built in speaker hang up and continue working while you wait for the person to return to the call None None None To turn on your speaker until you are taken off hold 1 When you have been put on hold touch Speaker 2 Hang up 3 When you hear the person return to the call lift your handset and continue the call The speaker automatically turns off Speaker phone 5 100...

Page 220: ...attendant can connect his or her console and an extra alert device to a Supplemental Alert Adapter see Supplemental Alert Adapter under Accessory Equipment so that each time a call comes in an extra alert device sounds You can also choose to administer and activate the Call Forwarding feature for after hours use see Call Forwarding in this section When the system is in Call Forwarding mode you can...

Page 221: ... console see Section 4 Using the Attendant Console If you need help in using the Call Pickup the Ring Override or the Call Forwarding features see the entries Call Pickup Ring Override or Call Forwarding in this section 5 102 MERLIN Plus System Features ...

Page 222: ...ave this number Busy Buster This feature automatically redials the number you dialed most recently up to ten times at 60 second intends If someone answers the call within this time your voice terminal alerts you To use this feature the system administrator must have assigned the feature to a voice terminal jack Saved Number Dial If you have Saved Number buttons on your voice CONSIDERATIONS ADMINIS...

Page 223: ...a Speakerphone button you can use it when you dial a call so you can speak with people hands free See the Hands Free Answer on Intercom feature in this section for more information on speakerphone guidelines None None To use the speaker while you place a call 1 Without lifting your handset touch Speakerphone or Speaker 2 Dial the number 3 When you hear the other person answer begin your conversati...

Page 224: ...following special characters when you program the sequence For more information about using special characters in a dialing sequence see Special Characters in Dialing Sequences To program a pause touch Hold To program a stop touch Drop To program a switchhook flash at the beginning of a number touch Recall and then touch Hold To program Touch Tone Enable touch Transfer Your MERLIN Plus system may ...

Page 225: ...center position T P T P Home Office 90 tel no HOW TO USE To dial an outside number with one touch 1 Without touching Speakerphone or lifting your handset touch the Outside Auto Dial button for the number you want to dial Your voice terminal speaker goes on and you hear dialing 2 If you programmed the special character STOP in a dialing sequence after you hear the second dial tone touch the Outside...

Page 226: ...bilities do not include system administration skip this information To assign a personal line to a voice terminal 1 Enter administration mode by sliding the T P switch to P and touching Administer 2 Touch the Auto Intercom button or dial the intercom number for the voice terminal to which you want to assign a personal line A green light goes on next to the Auto Intercom button Green lights also go...

Page 227: ...on your personal line If you want your personal line to be the first line in your Automatic Line Selection sequence tell your system administrator when he or she administers that feature for your voice terminal See Automatic Line Selection 5 108 MERLIN Plus System Features ...

Page 228: ... terminal button None This feature is not associated with a voice terminal button Programming a Pause Stop or Switchhook Flash You may need to program a pause stop or switchhook flash into a Personal Speed Dial sequence or you may need to switch from rotary to Touch Tone signals in the middle of a programmed dialing sequence To do so you must enter one or more of the following special characters w...

Page 229: ...st Number Dial or 74 for Saved Number Dial f Slide the T P switch to the center position Dial 90 plus a telephone number or a PBX Centrex or Custom Calling feature code Follow the instructions above if you need to include a special character in the dialing sequence Slide the T P switch to the center position T P T P 01 24 90 tel no From a BIS 22 Voice Terminal If you are using a BIS 22 voice termi...

Page 230: ...s busy touch Speakerphone or hang up to cancel the call Speaker Speaker phone phone 01 24 From a BIS 22 Voice Terminal To place a call using a Personal Speed Dial code 1 Touch Speakerphone or lift the handset 2 Dial a Personal Speed Dial code 01 through 12 3 If you programmed the special character STOP in a personal speed dial sequence after you hear the second dial tone dial the Personal Speed Di...

Page 231: ...ort and one long ring has your Personalized Ringing pattern ADMINISTRATION None PROGRAMMING To choose a ringing pattern that you like 1 Slide the T P switch to P You hear the ringing sound your voice terminal makes 2 Touch Speakerphone or Speaker You hear another ringing pattern 3 Touch Speakerphone or Speaker repeatedly until you hear a ringing pattern you like 4 Slide the T P switch to the cente...

Page 232: ...r voice terminal 1 Label the button Privacy 2 Slide the T P switch to P The voice terminal rings every 5 seconds to remind you that you are programming and that you cannot place or receive calls 3 Touch the button you want to program 4 Dial 72 5 Slide the T P switch to the center position To suspend the Privacy feature 1 Touch Privacy The green light next to the button goes off Privacy To activate...

Page 233: ...eople can program for their voice terminals If your responsibilities do not include system administration skip this information 1 2 3 4 5 Enter administration mode by sliding the T P switch to P and touching Administer Dial 57 The green light goes on next to those lines that cannot be bridged or monitored If you want to change the Privacy setting of either Line A or Line E touch the line button un...

Page 234: ...features onto individual voice terminals by using the Centralized Programming feature See Centralized Programming Individual feature programming codes are provided in programming instructions in the reference description for each programmable feature and in Section 6 Quick Reference Guides To program a feature onto your voice terminal 1 2 3 Type or print on the button label strips all the names of...

Page 235: ...her numbers required 6 Touch the second button you want to program and dial the required programming code and numbers Continue to follow this procedure for all other buttons you want to program 7 Slide the T P switch to the center position T P T P Button code 5 116 MERLIN Plus System Features ...

Page 236: ...ging of the voice terminal and program features on the voice terminal When the system administrator has locked the programming function at a particular voice terminal the person at the voice terminal can still slide the T P switch to both the Test and the Program positions and can use the Test option only However the person cannot change any programmed features at the voice terminal When your MERL...

Page 237: ...de by sliding the T P switch to the center position T P Auto Intercom Administer 89 T P Administer If you want to lock the programming function on all the voice terminals in your system except the administrator attendant console connected to jack 10 1 Enter administration mode by sliding the T P switch to P and touching Administer 2 Dial 89 3 Perform one of the following procedures according to wh...

Page 238: ... to the center position T P Administer Conference 89 PROGRAMMING HOW TO USE Administer None T P Check with your system administrator to see if you can program features at your voice terminal or if programming can be done only at the administrator attendant console MERLIN Plus System Features 5 119 ...

Page 239: ...s to Custom calling services If you have PBX Centrex or Custom Calling features you must touch Recall any time instructions call for a switchhook flash By touching the Recall button you automatically place a specially timed pause onto the line If you press the switchhook instead you disconnect your call ADMINISTRATION None PROGRAMMING None HOW TO USE To use Recall as a switchhook flash 1 Touch Rec...

Page 240: ...he RLA line group There are simple administration procedures for changing the makeup of the RLA line group NOTE If the system is in both CF DXD and RLA modes and the lines overlap CF DXD takes precedence Passwords To gain access to one of the system s outside lines during RLA operation a caller must enter a valid 5 digit password when prompted to do so by the voice message The administration proce...

Page 241: ...t in an allowed list ADMINISTRATION If your responsibilities do not include system administration skip this information RLA Line Groups At startup none of the system s outside lines are assigned to the RLA line group To use this feature you will need to assign line group s as follows 1 2 3 4 5 Enter administration mode by sliding the T P switch to P and touching Administer Dial 54 for the incoming...

Page 242: ...inning with a particular intercom number dial the intercom number plus 000 Repeat the procedure for more passwords The console beeps twice Touch Administer The console beeps twice Leave administration mode by sliding the T P switch to the center position T P T P Administer Administer Icom no 56 123 Number of Rings To change the number of rings the default is two rings before the RLA call is answer...

Page 243: ...tor who should refer to Section 7 Troubleshooting to correct the problem Gaining Access to a Line using RLA If the system is in RLA mode you can gain access to an outside line from a remote location by following this procedure NOTE If you will be using this feature ask your system administrator for the handy MERLIN Plus CF RLA Card that provides instructions for RLA 1 Dial the telephone number of ...

Page 244: ...by following this procedure 1 Depending on the mode the system is in dial the telephone number for a line in either the CF or the DXD incoming line group When the call is answered the VSP gives the appropriate message 2 During the voice message dial The VSP begins prompting you through the RLA procedure 3 Respond appropriately to the voice prompts until you hear normal call progress tones ringing ...

Page 245: ... is recommended but not required To program a Ring Override button for your voice terminal 1 Label the button Ring Override 2 Slide the T P switch to P The voice terminal rings every 5 seconds to remind you that you are programming and that you cannot place or receive calls 3 Touch the button you want to program 4 Dial 78 5 Slide the T P switch to the center position To have all your calls ring im...

Page 246: ...oice terminal is ringing or in use touch the line button of the line you want to use When you touch Speakerphone or lift the handset the MERLIN Plus system connects you to the line you have selected ADMINISTRATION PROGRAMMING HOW TO USE None None When you receive an outside call 1 Touch Speakerphone or lift your handset The MERLIN Plus system connects you to the ringing line Speaker phone MERLIN P...

Page 247: ...nly after it has rung a few times somewhere else Then when calls come in for a person who is away from his or her desk that person s calls will ring at a second voice terminal the voice terminal belonging to a backup person Delayed ring is often useful for a secretary who can pick up calls for someone on a personal line No Ring People who do not normally answer incoming calls should have their lin...

Page 248: ...7 for immediate ring The red light next to the line button goes on steady 4 Repeat steps 2 and 3 for each line button you want to program 5 When you are finished programming slide the T P switch to the center position T P T P 555 1234 35 37 HOW TO USE Even if you program the lines on your voice terminal not to ring you can tell if a call comes in for you because the green light next to the line bu...

Page 249: ...paper the identity of each person called and or telephone number for each Saved Number button You may prefer to use a dial code rather than program a button in order to use the Saved Number Dial feature A Saved Number Dial button saves both manually dialed numbers and numbers dialed with an Outside Auto Dial button and numbers saved on a Last Number Dial button ADMINISTRATION None PROGRAMMING To p...

Page 250: ...mber until you repeat this procedure to save another number To redial this number later 1 Without touching Speakerphone or lifting your handset repeat the first step you used to save the number So if you touched Saved Number touch it again or if you dialed 23 dial it again Your voice terminal speaker goes on and you hear dialing 2 When you hear the other person answer touch Speakerphone or lift yo...

Page 251: ...lowing the directions below However he or she will not know if the light is already on at the voice terminal If you ve programmed Personal Speed Dial numbers such as LND or SND onto Auto Intercom buttons then you cannot use those buttons with the Send Message feature 5 Button voice terminals do not have a Message button None None From a BIS 34 Console If you are using a BIS 34 console use the foll...

Page 252: ...g to the Send Message dial code on the following chart Dial this Send Dial this Send If the intercom Message dial If the intercom Message dial number is code number is code Intercom 10 22 Intercom 20 03 Intercom 11 21 Intercom 21 04 Intercom 12 20 Intercom 22 05 Intercom 13 19 Intercom 23 06 Intercom 14 18 Intercom 24 07 Intercom 15 17 Intercom 25 08 Intercom 16 16 Intercom 26 09 Intercom 17 15 In...

Page 253: ...r voice terminal speaker during a telephone conversation you can allow others in your office to hear a call This feature is not available on the BIS models CONSIDERATIONS When you touch an Outside Auto Dial button or an Auto Intercom button your voice terminal speaker automatically goes on and you hear dialing When you use the Group Listening feature your speaker may make a squealing noise when th...

Page 254: ...er use Monitor on Hold When you have been put on hold touch Speaker Hang up When you hear the other person return to the call lift your handset and continue the call Speaker use Group Listening Without hanging up touch Speaker and continue your conversation Speaker MERLIN Plus System Features 5 135 ...

Page 255: ...x or Custom Calling feature code that begins with a must be preceded by another in order to operate in the MERLIN Plus system For example if PBX Centrex or Custom Calling instructions tell you to dial 1234 you must actually dial 1234 For your convenience you may want to program a button if you need to follow this procedure frequently When PBX Centrex or Custom Calling instructions tell you to incl...

Page 256: ...ntrex dial code sequence that gives you access to the feature you want to program Touch Tone Enable Program Touch Tone Enable into a dialing sequence on a line with rotary signal For example you may need to use a credit card authorization service 1 Touch Transfer 2 Dial the credit card authorization code If your MERLIN Plus system works behind a PBX or a Centrex system or you are using the Custom ...

Page 257: ... ringing That call will be answered immediately and subsequent calls will automatically be answered after the administered number of rings When the system is first set up up to eight lines can be answered by SA and the caller will hear two rings before the SA message When administering an alternate attendant position this feature must be turned off This feature cannot be copied using the Copy admi...

Page 258: ...Touch Administer The console beeps twice 5 Leave administration mode by sliding the T P switch to the center position T P T P Administer 555 1234 Administer 75 Number of Rings To change the number of rings the default is two rings before SA answers a call 1 Slide the T P switch to P and touch Administer 2 Dial 764 plus the number of rings between 0 and 9 before the SA feature picks up the call NOT...

Page 259: ...ystem administrator in Call Forwarding Touch Administer The console beeps twice Leave administration mode by sliding the T P switch T P Administer Administer 770 772 To program a System Answer button on a voice terminal to the center position T P NOTE Only the attendant or the alternate attendant can have a System Answer button The voice terminal does not have to be at Intercom 10 1 Label the butt...

Page 260: ...en light on SA on Green light off SA off Green light flushing Problem with SA If the green SA light is flashing report the problem to the system administrator who should refer to Section 7 Troubleshooting to correct the problem System Answer MERLIN Plus System Features 5 141 ...

Page 261: ...voice terminal features that can be printed on the System Feature Report are The intercom number of the voice terminal The voice terminal model type Optional accessories used with the voice terminal Voice Announcement Enable Disable Automatic Line Selection sequences The lines and features assigned to all buttons on the voice terminal Figure 5 3 shows a printout of a typical SFR CONSIDERATIONS The...

Page 262: ...16000 17000 18000 19000 A 20000 21000 22000 23000 24000 25000 26000 27000 28000 29000 A A ALLOWED LIST 01 08 A X in list not in list A List Entries are printed for each list following the station list A A ICOM NUMBER A LIST 10 15 20 25 A 1 X X XXXXX XXXX XXX A 976 212976 A A NOTE If you are using the same printer and data collector for both features and change the voice terminal jack assignment yo...

Page 263: ...gits for the month 01 through 12 for the day 01 through 31 for the year 00 through 99 For example if the date is May 16 1986 dial 80 05 16 86 Touch Administer The console beeps twice Leave administration mode by sliding the T P switch to the center position Administer set the current time Enter administration mode month by sliding the T P switch to P and touching Administer Dial 81 Dial two digits...

Page 264: ... assignment goes off the green light next to the Auto intercom button for the jack to which the data collector and the printer will be connected goes on Touch Administer The console beeps twice Leave administration mode by sliding the T P switch to the center position T P Call Administer Report 29 85 T P Administer Complete System Report To print out a system administration report and a report for...

Page 265: ...e Terminal Reports To 1 2 3 4 5 to the center position T P print out individual reports on one or more voice terminals Enter administration mode by sliding the T P switch to P and touching Administer Dial 62 Touch the Auto Intercom button s or dial the intercom number s of the voice terminal s for which you want a report The printer prints the report as it receives data from the system Touch Admin...

Page 266: ...on mode by sliding the T P switch to P and touching Administer 2 Dial 63 The printer stops printing 3 Touch Administer The console beeps twice 4 Leave administration mode by sliding the T P switch to the center position T P T P Administer Administer 63 PROGRAMMING HOW TO USE None None MERLIN Plus System Features 5 147 ...

Page 267: ...iguration is returned to square operation All administered features are erased System Reset requires readministering your system and reprogramming all voice terminals To reset your system to the initial feature assignments 1 2 3 4 5 Enter administration mode by sliding the T P switch to P and touching Administer Dial 99198 The console beeps twice NOTE If the console beeps only once or not at all t...

Page 268: ...PROGRAMMING HOW TO USE None This feature is recommended for service personnel only MERLIN Plus System Features 5 149 ...

Page 269: ...hone number or use another Speed Dial code The MERLIN Plus system can hold a maximum of 130 System Speed Dial codes of up to 16 digits each IMPORTANT If you want to program a System Speed Dial code for an emergency number such as police or fire departments the FCC requires that you test that the number was programmed correctly only during off peak hours The system administrator can assign System S...

Page 270: ...ng features see Special Characters If a number to which the administrator assigns a System Speed Dial code contains a character the character must be entered twice For example 9 123 A single character ends administration of the current Speed Dial code When the administrator has dialed the maximum 16 characters for a System Speed Dial code the system beeps twice to confirm the entry and to remind t...

Page 271: ... numbers do appear on System Feature Reports For example for a private number with Restriction Override dial a System Speed Dial code such as 67 or 936 92 and a telephone number with a before it such as 1 617 555 1234 Touch Administer The console beeps twice Repeat the last four steps for each telephone number to which you are assigning a System Speed Dial code Leave administration mode by sliding...

Page 272: ...0 through 999 Speaker phone 60 89 900 999 To place a call using a button programmed for a specific System Speed Dial code 1 Touch Speakerphone or lift your handset 2 Touch the System Speed Dial button for the particular code 3 If the special character STOP is included in a system speed dial number after you hear the second dial tone dial the System Speed Dial code again to continue the dialing Spe...

Page 273: ... terminal However you can still use the T P switch for testing voice terminal lights and ringing None None To test the lights and ringing on your voice terminal 1 Slide the T P switch to T On some voice terminal models you must hold the switch in that position until you are finished testing your voice terminal The red and green lights next to your voice terminal buttons flash alternately and your ...

Page 274: ...the system so people can dial an area code and telephone number without a toll prefix 1 2 3 4 Enter administration mode by sliding the T P switch to P and touching Administer Dial 37 Touch Administer The console beeps twice Leave administration mode by sliding the T P switch to the center position To change the system setting so that people must dial a toll prefix before an area code and a telepho...

Page 275: ... Tone lines a series of You have dialed another digit of feedback tones the telephone number For rotary lines a series of rotary pulses Ringing tone A ringing sound The call is ringing at the other person s phone Testing A steady ringing sound Your MERLIN Plus system has feedback been installed correctly Feedback Sound Programming Your voice terminal rings every reminder 5 seconds to remind you th...

Page 276: ...e Announcement through your voice terminal speaker A beep followed by a voice announcement Transferred Call with Voice Announcement through your voice terminal before you receive a transferred call A beep Manual Signaling One long beep Ringing Intercom Call One long ring Outside Call You can program your voice terminal with a ringing pattern that is different from the ringing sound of nearby voice...

Page 277: ...our system returns to rotary signals None To program a Touch Tone Enable button for your voice terminal 1 Label the button Touch Tone Enable 2 Slide the T P switch to P The voice terminal rings every 5 seconds to remind you that you are programming and that you cannot place or receive calls 3 Touch the button you want to program 4 Dial 76 5 Slide the T P switch to the T P Touch Tone Enbl center po...

Page 278: ... responsibilities do not include system administration skip this information To set your system for rotary dialing 1 Enter administration mode by sliding the T P switch to P and touching Administer 2 Dial 39 3 Touch Administer The console beeps twice 4 Leave administration mode by sliding the T P switch to the center position If you need to reset the system for Touch Tone dialing 1 2 3 4 Enter adm...

Page 279: ...ber of rings set by the system administrator The administrator may also choose to set the system not to return calls See Transfer Return Interval If the person to whom you are transferring the call has activated the Voice Announcement Disable feature or if the person is using the intercom line at his or her voice terminal you cannot announce the call You cannot transfer a conference call Option A ...

Page 280: ...ll using Option B One Touch Transfer 1 With the call in progress touch the Auto Intercom button of the person to whom you want to transfer the call 2 When you hear a beep you can announce the call if appropriate 3 Hang up John 12 To transfer a call using Option C Direct Transfer 1 Touch Transfer 2 Dial the intercom number of the person to whom you are transferring the call 3 Hang up Transfer Icom ...

Page 281: ...ot include system administration skip this information To administer the Transfer Return Interval for your system 1 2 3 4 Enter administration mode by sliding the T P switch to P and touching Administer Dial 2 plus the number of rings up to nine you want before a call returns For example 20 programs the system not to return transferred calls 21 programs the system to transfer calls after one ring ...

Page 282: ...feature does not affect voice terminals with connected hands free units and with the Auto Answer All feature activated You must program Voice Announcement Disable on your telephone if you want an answering machine to answer your intercom calls when you are not available None To program the voice announcement option you prefer for your voice terminal 1 2 3 4 Slide the T P switch to P The voice term...

Page 283: ...stem The Receptionist Secretary Template This template is intended for receptionists secretaries and backup call handlers including the system attendant CONSIDERATIONS Both the Receptionist Secretary template and the Features template require a 22 button or larger voice terminal Features such as Voice Announcement Enable Disable and Personalized Ring previously administered to a voice terminal sti...

Page 284: ...h voice terminal is administered a template NOTE Label the target voice terminal with the lines and features provided by the assigned template 4 Touch Administer The console beeps twice 5 Continue to administer the templates to voice terminals or leave administration mode None Refer to Section 3 Administration under Voice Terminal Templates for further information MERLIN Plus System Features 5 165...

Page 285: ...omes in Recall Disconnect a call without hanging up Preassigned Ringing Line Preference Lift the handset and instantly be Preassigned connected to the ringing line Voice Terminal and Know by the ring or by an Preassigned System Tones announcement the kind of call that is coming in CALL HANDLING Call Pickup Pick up a ringing call at another voice terminal Conference Have a telephone conference with...

Page 286: ... 73 last dialed Outside Auto Dial Dial an outside number with one touch Programmable Dial 90 an outside telephone number PBX Centrex or Custom Calling feature code up to 16 digits Personal Speed Dial Dial a number quickly by dialing a code Programmable Dial a Personal Speed Dial code Does not require a button BIS 10 01 through 24 BIS 22 01 12 one of the following codes 90 an outside number or a PB...

Page 287: ...rder of the lines you will Programmable Dial then touch the line buttons in get when you pick up the handset the preferred ringing order RINGING OPTIONS Ring Override Have a line ring immediately even Programmable Dial 78 though it is programmed to ring after a delay or not at all Requires a button with lights Personalized Ringing Choose a ringing sound you like for your Programmable No programmin...

Page 288: ...e Turn on the message light at someone Preassigned Touch Send Message an intercom else s voice terminal attendant console number only AUTOMATIC SYSTEM ACCESS Call Forwarding Direct Have your calls forwarded when you are Programmable Dial 83 Extension Dialing at a different location Remote Line Access Gain access to a company line even Programmable Dial 84 though you are at another location System ...

Page 289: ... With the system in RLA mode the green light next to the RLA button is on dial the telephone number of a line in the RLA incoming line group When the call is answered the Voice Synthesis Processor VSP begins prompting you through the procedure 2 Respond appropriately to the VSP prompts until you hear normal call progress tones such as ringing or the busy signal 3 Complete your call 1 Depending on ...

Page 290: ...39 58 70 71 72 73 74 75 76 Touch Tone Enable Exclusive Hold Ring Override Account Number Entry Call Forwarding Direct Extension Dialing Remote Line Access 77 78 82 83 84 85 88 90 91 Call Pickup Call Pickup with One Touch an intercom number an account number Account Number Entry with One Touch a telephone number Outside Auto Dial Auto Intercom Group Page an intercom number 70 All voice terminals 71...

Page 291: ...Section 6 Accessory Equipment ...

Page 292: ...and its parts are included for each piece of equipment along with any applicable diagrams showing how the equipment is connected to other MERLIN Plus system accessories Considerations Considerations include any qualifications the user should know about the hardware ways in which the equipment can or cannot be used and other hardware or features it can or cannot be used with Administration If appli...

Page 293: ... answering machine Your MERLIN Plus telephone can only handle one call at a time If you are talking on the telephone and a second call comes through there will be a single abbreviated ring and the associated line button will flash but the answering machine will not pick up that call You may put the first caller on hold while you answer the second call or you may allow the second call to be returne...

Page 294: ...or the toll saver feature adjust the time accordingly The MERLIN Plus system normally has every line appearing on and ringing at all telephones A maximum of one telephone with an answering machine should ring for each line If a line rings on more than one telephone that has an answering machine more than one answering machine may answer the call Calls that come in on common lines should be handled...

Page 295: ...ering machines The following devices support these accessories Basic Telephone and Modem Interface BTMI The BTMI is intended for on premises telephones and accessories You can connect to your MERLIN Plus system such accessories as auto dial modems facsimile machines credit phones and answering telephones You do not need to use a MERLIN Plus system voice terminal with these accessories General Purp...

Page 296: ...e assignment you prefer Green light on the line is assigned to the telephone Green light off the line is not assigned to the telephone 2 To restrict the type of calls that the basic telephone can place a Touch Restrict until the green light next to it shows the code for the call restrictions you want the telephone to have Steady green light Unrestricted all calls permitted Flashing green light Tol...

Page 297: ...de touch the line for which you want to program a ringing option a If you don t want the phone to ring dial 35 b If you want the phone to ring immediately when a call comes in dial 37 7 Disconnect the substitute voice terminal and connect the BTMI to the same voice terminal jack Then connect the basic telephone to the BTMI PROGRAMMING None HOW TO USE A person using a basic telephone must dial the ...

Page 298: ...us system including auto dial modems facsimile machines credit phones and the MERLIN Attendant See Figures 6 2 and 6 3 FIGURE 6 2 The Basic Telephone and Modem Interface 2 VOICE DATA TRANS LINE TEL DEVICE MODE TIMER FIGURE 6 3 A basic telephone connected to a BTMI 2 MERLIN Plus control unit Line jack Tel device jack 4 Pair 2 Pair modular cord modular cord Accessory Equipment 6 7 ...

Page 299: ...eature for the telephone See Voice Announcement Disable in this section In order to program Voice Announcement Disable Ringing Options or an Automatic Line Selection sequence for the basic telephone you can use either the Centralized Programming feature on the administrator attendant console or program a substitute MERLIN Plus system voice terminal plugged into the voice terminal jack designated f...

Page 300: ...rd RS232 C 1200 baud serial interface You can connect the data collector to an available voice terminal jack on the control unit FIGURE 6 4 A data collector connected to the MERLIN Plus system control unit and printer Busy Buster BB jack Automatic System Access ASA jack Jack 19 System default for the Data Collector Wire manager 450F slots Adapter Data Collector Back view READY DATA COLLECTOR C U P...

Page 301: ...inal jack assignment you must administer the new jack assignment for both features The data collector can hold up to one full page of printout 60 lines of 80 characters each The collector disregards any material over the one page limit For proper operation of the printer with the MERLIN Plus system data collector the printer options must be set correctly The options and the method of selecting the...

Page 302: ... the Doorphone Controller so that it will ring when the doorphone button is pushed An optional electric strikeplate release can be obtained for door operation to permit the caller to unlock the door by entering a preset code on the doorphone keypad The electric strikeplate can also provide an alarm that sounds when the door is opened by unauthorized means or is not closed within a certain amount o...

Page 303: ... the door See Customized Line Assignment PROGRAMMING Refer to the MERLIN Doorphone Owner s Manual for programming information HOW TO USE Dedicated Line When the doorbell rings pickup your telephone You will be able to talk to whomever is calling from the door You can also open the door by dialing the door open code or activating a switch You disconnect by hanging up the phone Shared Line Port When...

Page 304: ...rs answering machines and telephone extensions including cordless telephones See Figure 6 5 FIGURE 6 6 A modem PC and a voice terminal connected to a GPA back view GENERAL PURPOSE ADAPTER Modular cord Modular cord Data device Modem Basic telephone or other Touch Tone device Voice terminal If you set the GPA to the Auto automatic setting you must program an Auto Answer All button for your voice ter...

Page 305: ... a Call Use the Basic Operation switch position if you only originate calls with your telephone or data device You may also answer incoming calls using your telephone or data device However incoming calls ring only at your voice terminal not at the telephone or data device Using an Automatic Answering Device Use the Automatic Operation switch position for using automatic answering devices Before o...

Page 306: ...d with a 5 button or a lo button HFAI voice terminal The cord on the headset is plugged into the headset adapter and the voice terminal and the adapter are connected by way of a modular cord which comes with the adapter The headset adapter plugs into the jack labeled Other None None To place a call using your headset 1 Touch On Quiet on the headset adapter The green Iight next to the button goes o...

Page 307: ...To mute the microphone 1 Hold down On Quiet on the headset adapter To hang Up 1 Touch Off on the headset adapter The green light next to On Quiet goes off 6 16 Accessory Equipment ...

Page 308: ...ough a CO outside line jack on a line module as shown in Figures 6 7 and 6 8 YOU can then page people make announcements and provide background music if available throughout the building FIGURE 6 8 Loudspeaker Paging System connected to the Page Jack on the MERLIN Plus system control unit MERLIN Plus control unit Power light Warning light Loudspeaker paging system Accessory Equipment 6 17 ...

Page 309: ... cent ml the loudness of the background music throughout the building or to turn off the background music the system administrator can dial a code at the administrator attendant console for the preferred volume Background music volume can also be controlled at the music source The following are the jack pin out specifications for the loudspeaker paging system Pin numbers from left to right 1 throu...

Page 310: ... the CO connection provides no signal to alert you when the loudspeaker paging system has been activated If you want to save available feature buttons for other features use the dial code instead of programming a Loudspeaker Page button If your responsibilities do not include system administration skip this information Administration for the Page Jack connection To set the volume of background mus...

Page 311: ...er Paging System connected to the Page Jack To use the Loudspeaker Page button 1 Touch Loudspeaker Page 2 When you hear the beep lift your handset and make your announcement To use this feature dialing a code 1 Touch Intercom 2 Lift your handset 3 Dial 6 4 When you hear the beep make your announcement The loudspeaker will turn off automatically when you hang up Using the Loudspeaker Paging System ...

Page 312: ... CONSIDERATIONS FIGURE 6 10 An Audio System connected to the Music on Hold Jack MOH on the MERLIN Pius system control unit RCA type phone jack to MOH MERLIN Plus control unit Audio system To control the loudness of the Music on Hold and the background music for the building the system administrator can dial a code at the administrator attendant voice terminal for the preferred volume The administr...

Page 313: ...ff Music on Hold Dial 13 to set the volume to low Dial 14 to set the volume to medium Dial 15 to set the volume to high 3 Touch Administer The console beeps twice 4 Leave administration mode by sliding the T P switch to the center position If you want to set the volume on the background music for the building or turn the music off dial one of the following codes 1 Enter administration mode by slid...

Page 314: ...lert switch Extra alert Extra alert strobe bell P H O N ON OFF ON E 1 2 25 Foot modular cords CONSIDERATIONS An Extra Alert Switch allows you to turn an extra alert device on and off and alternately select between two different connected alerting devices such as a strobe during business hours and a bell off hours You may also alternate between two extra alert devices installed in different locatio...

Page 315: ...e extra alert device into the jack labeled Alerter on the SAA To have the extra alert device turn on when a call rings at the appropriate voice terminal turn the SAA to the On position If you want to use more than one extra alert device alternately 1 Turn the extra alert switch s knob to the appropriate On position labeled 1 or 2 For example if you connect a bell to position 1 and a strobe to posi...

Page 316: ...Section 7 Troubleshooting the System ...

Page 317: ...quipment supplier for assistance SYMPTOM CAN T PLACE Possible Cause 1 Faulty accessory connected to voice terminal OUTSIDE CALLS Do This If Then Disconnect the accessory from the malfunctioning voice terminal The trouble no longer occurs The trouble still occurs Do not reconnect the faulty accessory Contact your equipment supplier to replace it Reconnect accessory and go to Possible Cause 2 Possib...

Page 318: ...are being used correctly If Any of these features are programmed incorrectly Each feature is programmed correctly and the trouble still occurs Then Program each feature correctly and determine whether this action solves the problem Go to Possible Cause 5 Possible Cause 5 Faulty MERLIN system components Do This Try to place an outside call and an intercom call from several voice terminals If The tr...

Page 319: ...e basic telephone and the network interface does not have a line adapter Then Go to Possible Cause 7 Your outside line is faulty Report the trouble to your local telephone company representative Possible Cause 7 Faulty network interface line adapter Do This Replace the net work interface line adapter with another one Plug the basic telephone into each of the jacks and try to place an outside call ...

Page 320: ...ging option by following the instructions in Section 3 Administering the System The voice terminal is Go to Possible Cause 3 programmed to ring Possible Cause 3 Do Not Disturb feature is activated Do This If Then Refer to Section 5 Reference to see if the Do Not Disturb feature is activated The feature is activated The feature is not activated Deactivate the feature following the instructions in S...

Page 321: ...e is either the control unit the voice terminal or the cable connection Go to Possible Cause 2 The trouble is a faulty control unit or power supply Contact your equipment supplier for assistance The voice terminal T P switch is set to P with Program Mode Lock active Deactivate Program Mode Lock then set the T P switch to the center position Do This If Then Unplug the modular voice terminal cord fr...

Page 322: ...the wiring connections are correct and run to the malfunctioning secure remove the second voice terminal by following cable in the wiring run and this procedure replace it with another cable that is known to work a Connect the wiring run to a functioning voice terminal properly If the problem still occurs replace the third b Replace the first cable in cable in the run and so on the wiring run with...

Page 323: ...n the Call your equipment supplier switch to Off and then back control unit is on and the for assistance to On Doing so resets the trouble remains control unit The green power light is on The problem was corrected and the trouble is gone when you reset the control unit The green power light is off Go to Possible Cause 2 The red warning light on the Go to Possible Cause 4 control unit is on Possibl...

Page 324: ...d in its slot Replace the top cover and fasten its screw Set the power switch back to On If Then All modules are secure and You ve solved the problem the red warning light goes off All modules are secure and the red warning light remains on Contact your equipment supplier When calling your supplier identify your system as the MERLIN Plus R2 system Possible Cause 1 Call was inadvertently placed on ...

Page 325: ...red for it ATTEMPTS TO USE BUSY BUSTER Do This Check the location of the BB cord and compare its jack number with the jack number that was administered for BB If The cord is plugged into a jack other than the one administered for BB Then Then Move the BB cord to the administered jack or administer the jack assignment to the current cord location Possible Cause 2 Returning Busy Buster call is not p...

Page 326: ...rom either the incoming or outgoing line group list Step 6 Use the procedure listed under Custom Line Assignments to remove ghost lines created by lines that do not have equipment connected to them Step 7 Unplug the voice terminal from the designated Automatic System Access ASA jack and plug the ASA cord into the jack instead If The feature is programmed correctly and the feature still doesn t wor...

Page 327: ...efective Replace it SYMPTOM VOICE Possible Cause 1 No lines are assigned to the ASA incoming or TERMINAL LIGHTS FLASH outgoing line group WHEN AN AUTOMATIC SYSTEM ACCESS Do This If Then FEATURE IS ACTIVATED Refer to Section 5 The feature works Reference for instructions for administering incoming or outgoing lines for the ASA feature you want Press the feature button twice to stop the flashing lig...

Page 328: ...ure works Press the feature button twice to stop the flashing light The feature still doesn t Go to Possible Cause 4 work Possible Cause 4 The ASA jack isn t administered Do This If Then Refer to Section 5 Reference for instructions for administering the ASA jack The feature works Press the feature button twice to stop the flashing light The feature still doesn t work Contact your equipment suppli...

Page 329: ...ease 2 lnstallation Manual Set the control unit power switch to Off Unplug all line cords and pull out each module and reinsert it so that it is securely seated in its slot Replace the top cover and fasten its screw Reconnect the line cords Set the power switch to On Replace the front cover If The trouble remains Contact your equipment supplier for assistance When calling your supplier identify yo...

Page 330: ...Installation Insert your MERLIN Plus Release 2 Installation Manual here for future reference Installation 8 1 ...

Page 331: ...31 kinds of entries on 5 6 maximum number of entries on 5 6 naming 2 21 number of 3 33 5 6 remove an entry 3 39 remove from a voice terminal 3 48 removing an entry 5 7 setting up 5 6 using with dial codes 3 6 Alternate Attendant 5 9 5 10 Alternate Attendant console See attendant console 4 9 answering machine 5 11 6 2 See also Auto Answer All 5 166 with Auto Answer All 5 12 with auxiliary lines 5 2...

Page 332: ...3 3 Button Free line operation 2 14 3 38 5 28 5 30 cannot be bridged 5 24 5 28 cannot use conference with 5 28 reassigning lines 3 48 setting immediate ring on a line 3 48 setting no ring on a line 3 48 with conference 5 52 with hold retrieve 5 85 C Call Forwarding 5 31 5 38 See also CF DXD after hours use 4 8 Call Forwarding Remote Line Access Disconnect Timer 5 39 Call Pickup 5 40 5 42 5 101 5 1...

Page 333: ...75 5 118 with send message 5 133 dial tone 5 156 dialer template 5 164 description of 3 20 example 3 20 dialing feedback rotary lines 5 156 Touch Tone lines 5 156 dictation machines with auxiliary lines 5 22 Direct Extension Dialing 5 58 5 62 Disallowed List 2 18 5 63 5 65 assign to voice terminals 3 33 Entry Form 2 31 using with dial codes 3 6 disconnect a line from a conference call See Drop 5 5...

Page 334: ...ing options 2 14 immediate ring 2 14 no ring 2 14 line select 5 94 5 166 lines A and E assigning privacy to 3 49 auxiliary jack bridged to 5 22 local exchange codes 2 20 local telephone company source of outside lines 2 4 long distance area codes 2 20 dialing 3 11 on System Configuration Form 2 2 loudspeaker page 5 95 5 96 5 168 6 17 6 20 M manual signaling 5 15 5 97 5 98 5 157 5 169 5 171 button ...

Page 335: ...168 5 171 on lines A and E 5 114 private line A 3 38 line E 3 38 Program Mode Lock 3 23 5 117 5 119 5 154 programmable feature button above transfer button 3 25 programming erased See system reset 5 148 programming the voice terminal 5 115 5 116 Q Quick Reference Guide Administration Codes 3 48 6 24 ASA Features 5 170 Programming Codes 5 171 System Administration 3 37 3 47 suggested use 3 1 Voice ...

Page 336: ...dministering jack assignment 3 16 administrator attendant console with 5 142 Call Report settings on 5 142 cancel a report in progress 3 49 cancel all report requests 3 49 control unit jack assignment for 5 145 individual phone reports 3 43 individual voice terminal reports 3 49 system and individual voice terminal reports 3 49 whole system reports 3 49 printout 3 43 printout cancellation 5 147 se...

Page 337: ...5 160 5 161 5 166 button 5 160 in Personal Speed Dial 5 109 with Outside Auto Dial 5 105 with System Speed Dial 5 151 Transfer Return Interval 3 11 5 160 5 162 administration of 3 11 on System Configuration Form 2 3 on System Feature Report 5 142 setting 3 41 with Direct Extension Dialing 5 59 transferred call 4 4 4 6 5 157 with voice announcement 5 157 troubleshooting procedures 7 1 7 12 Disable ...

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