Reports and Listings
Issue 1 January 1997
4-11
Selection Reports
Purpose
To provide summary or detail information based on very specific criteria. Details are
sorted in chronological order and include talk-time for incoming calls; summaries
provide total number of calls, total and average duration and incoming call total and
average talk-time.
Selection Reports are versatile tools, used to pinpoint details or summarize trends
in problem areas discovered by other reports.
Sample reports appear in Appendix B.
Dialog
Box
Summary of Procedures (Selection Reports)
1.
From the Reports menu, select Selection, then your choice of Summary or
Detail Report.
2.
Type or choose Organization Selections. You may use wild cards (? = single
character; % = any number of characters) in all organization entries and in the
first extension.
3.
Type or choose Range, Minimum, and Other Selections:
— a Date and Time Range for the reporting period. Range values are inclusive.
— a minimum Talk Time (incoming calls) or Duration (any, incoming or outgoing
call).
— Account Code, Line, Call Type, or Dialed Number. You may use wild cards
(? = single character; % = any number of characters) in the Account Code,
Line, and Dialed Number.
4.
Use the Output button as described earlier in the chapter, then select OK to
generate the report and exit.
