Reports and Listings
Issue 1 January 1997
4-9
Report-specific Functions
This section describes all reports on the call record database, as well as the selection
criteria with which you can focus report information.
Organization Reports
Purpose
To show your company’s telephone activity sorted by organization level. These
reports are typically used in tracking telephone response and usage, particularly
when groups or individuals must be accountable and need to remain within certain
performance levels.
Summaries include total count, total and average duration, and total and average
talk-time for incoming calls for the selected criteria.
Organization Detail Report — shows the record of each call within the selected
criteria. Calls appear in chronological order (as received from the SMDR
source), followed by the summaries.
Organization Summary Report — provides summary statistics
for calls
matching the selected criteria.
Cost Center Summary Reports (and other levels) — provide summary
statistics for the dates and named organizations.
Organization Trends Reports — provide summary statistics
for the last 12
accounting periods at the Cost Center level.
Sample reports appear in Appendix B.
Detail or
Summary
Report
The Detail
Report is
shown on
the right.
The
Summary
Report: has
a similar
format.
