Installation
2-18
Issue 1 January 1997
Assign calling group options (Hunt Type, Delay Announcement, Message-
Waiting Receiver, Calls-in-Queue Alarm Threshold, External Alert for Calls-
in-Queue Alarm, Overflow Coverage, Overflow Threshold, Overflow
Threshold Time, Group Type).
b. Station Message Detail Recording (SMDR)
The system programming for types of calls (incoming or outgoing, or outgoing
only) recorded on SMDR reports and the call length (factory set at 40 seconds)
has no effect on SMDR reports for incoming calls to an Auto Login or Auto
Logout calling group. SMDR call records are automatically generated for all
incoming calls to all programmed calling groups.
2.
If this installation uses a PSU to collect calls from the telephone system, refer to
Chapter 7 of this guide for instructions on installing the PSU, connecting it to the
telephone system, and setting the interface between the PSU and the PC that is
running the MERLIN LEGEND Reporter.
To connect the telephone system directly to the PC that is running the MERLIN
LEGEND Reporter, proceed as follows:
a.
Plug one end of the D8W modular cord (provided in the MERLIN LEGEND
Reporter package) into the SMDR port on the Processor module.
b.
Depending on the PC port designated for SMDR input, connect the other end of
the D8W cord as follows:
If the PC’s SMDR input port is a RJ45 port, plug the other end of the D8W
cord directly into the PC’s RJ45 port
If the PC’s SMDR input port is a 25-pin port, plug the other end of the D8W
cord into the 355 A/F adapter (provided with the MERLIN LEGEND
Reporter), then connect the 355 A/F adapter to the PC’s 25-pin port
If the PC’s SMDR input port is a 9-pin port, plug the other end of the D8W
cord into the 355 A/F adapter (provided with the MERLIN LEGEND
Reporter), then connect the 355 A/F adapter to the DB25-to-DB9 adapter
(provided with the MERLIN LEGEND Reporter), then connect the DB25-to
DB9 adapter to the PC’s 9-pin port
Verifying Call Processing
1.
Place one or more calls and wait one minute.
2.
a.
For a direct connection, proceed directly to step 3.
b.
For SMDR collected from a file or polled from a PSU, you must either wait for the
poll or return to the Call Collection Interface and manipulate the polling schedule
or interval to expedite a poll.
3.
Open Call Processing Status from the Utility menu:
