MERLIN LEGEND Communications System Release 5.0
Feature Reference
555-650-110
Issue 1
June 1997
Features
Page 509
Queued Call Console (QCC)
Calls parked by QCC operators can be programmed to return to the QCC
operator who parked the calls and/or to another QCC operator. Returning
parked calls are also assigned a QCC queue priority level; the factory
setting is 4. With message center operation, a call parked by a QCC
operator can be returned to the message center position.
Personal Lines
Personal lines cannot be assigned to a QCC.
Pickup
A QCC can be a member of a Pickup group. QCC operators can use
Individual Pickup and Group Pickup only by selecting them from the
display.
Individual Pickup
and
Group Pickup
are available from the
Home screen on QCCs.
Pools
Pool buttons cannot be assigned to a QCC, but a QCC operator can
select pools to make outgoing calls by pressing a Call button and dialing
the ARS or pool dial-out code. A QCC operator can be assigned to
receive calls on lines/trunks assigned to pools.
A Pool Status button is assigned as a fixed-feature button on a QCC and
provides a QCC operator with the status of all pools (maximum of 11).
The QCC operator presses the Inspct button followed by the Pool Status
button, and the busy or available status of pools is shown on the display.
Privacy
A QCC operator cannot use Privacy.
Recall/Timed Flash
A Recall button cannot be programmed on a QCC.
Reminder Service
Reminder service cannot be used on a QCC.
Remote Access
If a remote caller uses a rotary phone and the system does not require a
barrier code, the call, after it times out, is sent to a QCC that is assigned
as a backup extension.
One or more QCC operators can be assigned to receive calls on
lines/trunks programmed for shared remote access.
In Release 4.0 and prior systems, calls received on lines/trunks specified
for shared remote access receive remote access treatment only when all
QCC operators who are assigned to receive calls on shared remote
access lines/trunks turn on Night Service. If Night Service is turned off by
one or more QCC operators assigned to receive the calls, calls ring in to
the QCC queue normally and do not receive remote access treatment.
In Release 4.1 and later systems, this restriction is removed. If a remote
access line is assigned to one or more Night Service groups, it receives
Night Service treatment when any QCC operator whose group includes
the line turns Night Service on.
Ringing/Idle Line
Preference
Ringing/Idle Line Preference is turned on and cannot be turned off on a
QCC.
Ringing Options
Personalized ringing cannot be programmed on a QCC, nor can Ring
Timing options be adjusted on a QCC. The Call buttons are fixed to
Immediate Ring. A QCC receives only two types of distinctive ringing: one
ring for an inside call and two rings for an outside call. A QCC does not
receive the three rings that indicate a returning transferred call.
Saved Number Dial
Saved Number Dial cannot be used on a QCC.
