MERLIN LEGEND Communications System Release 5.0
Feature Reference
555-650-110
Issue 1
June 1997
Features
Page 318
Hold
Paging
A speakerphone paging call can be put on hold only by the originator.
However, when an SA or ICOM Voice button is used to make an inside
voice-announced call, either the originator or the person being called can
put the call on hold.
Park
When a user or operator parks a call received on a personal line button
and the call is picked up at another extension and then put on hold, other
users who share the personal line cannot press the line button and pick
up the call.
Personal Lines and
Pickup
The hold timer or operator hold timer applies to a call on hold for transfer.
The user or operator hears a reminder (a beep or abbreviated ring) after
the timer expires.
If a call is received on a personal line and is transferred to another user
who receives the call on an SA or ICOM button and then puts the call on
hold, another user who shares the personal line cannot select the shared
personal line button and pick up the call. If for some reason the person
who received the transfer and put the call on hold cannot return to the
call, another user must use Pickup to pick up the call. For example, an
operator can take a message and then disconnect the caller.
In Release 2.1 and later systems, a call that has been put on hold at a
Cover, SA, Shared SA, or Pool button can be picked up by a user who
has a personal line button for the call. When the call is picked up, the
green LED next to the personal line lights steadily; however, the call
remains on hold at the Cover, SA, Shared SA, or Pool button. The user
who picks up on the personal line cannot transfer the picked-up call. In
order to transfer a call on hold at a Cover, SA, Shared SA, or Pool button,
use Pickup instead of picking up on a personal line button.
Privacy
Privacy protects a call only while a user is active on the call. Privacy does
not keep a user at another extension from picking up a call while it is on
hold.
Recall/Timed Flash
Single-line telephones use a switchhook flash to put a call on hold by
pressing and releasing the Recall or Flash button (or if the telephone
does not have positive disconnect, press and release the switchhook)
depending on the telephone model.
Speed Dial
The Hold button is used to enter the Pause special character in a
Personal Speed Dial or System Speed Dial telephone number.
System Access/
Intercom Buttons
If a call is put on hold on an SA or Shared SA button, it can be picked up
at the principal extension’s SA button or at any other Shared SA button
corresponding to the button with the held call. The hold reminder is heard
only at the extension that put the call on hold. In Release 2.1 and later
systems, any user with a Shared SA button for the call can transfer the
held call after picking it up on the SSA button.
Transfer
Calls on hold for transfer are timed so that a user or system operator
hears a reminder after the timer expires.
