MERLIN LEGEND Communications System Release 5.0
Feature Reference
555-650-110
Issue 1
June 1997
Features
Page 148
Coverage
Table 7.
Calls Eligible and Calls Ineligible for Coverage
NOTES:
1.
In Release 2.0 and later systems, when a coverage receiver calls a
coverage sender, the call can be sent to coverage. If a receiver calls a
sender for whom he or she is covering and the sender is busy or
unavailable, the call proceeds to other points of coverage. It does not
come back to the receiver who originated the call.
In Release 1.0 and 1.1 systems, a call from a receiver to a sender is
not sent to coverage.
2.
If a sender sets the Ring Timing option for No Ring on any personal
line, Pool, SA, or ICOM buttons, calls arriving on those buttons do not
go to coverage.
Interaction of Individual and Group Coverage
7
Group Coverage can be used alone or with Primary and/or Secondary Individual
Coverage. When both Individual Coverage and Group Coverage are used, the
interactions between them follow this principle: If possible, a caller should always
get personal attention from someone with a Cover button for the sender—going
first to an Individual Coverage receiver, then to a multiline telephone with a Group
Cover button. In these cases, the receiver can answer with either the name of the
individual or the name of the group for whom he or she is covering. Only when
Call Rings on...
Eligible
Ineligible
SA or ICOM buttons programmed for Immediate or Delay Ring
Inside calls
DID trunk calls
Inside or outside transferred calls
Calls forwarded from another extension
Calls on Shared SA buttons
Calls on Cover buttons
Voice-announced calls
Transfer return calls
Returning parked calls
Reminder service calls
Personal line buttons programmed for Immediate or Delay Ring
Sender is principal user
Someone else is principal user
No principal user is assigned
Pool buttons programmed for Immediate or Delay Ring
Any button programmed for No Ring
