19
Barge-In␣
If you use this feature often, ask your system
manager to program a
Barge-In
button on
your console.
If a co-worker is on the phone or using Do Not
Disturb, use Barge-In to reach that person in an
emergency or if you have special instructions
to interrupt. When the extension is busy, you
hear a tone and Barge-In connects you to the
call; if your co-worker is using Do Not Disturb,
his or her telephone rings.
You cannot use Barge-In on the following:
• A conference call, if the conference already
has the maximum number of participants.
(You hear a fast busy signal.)
• Telephones that have forwarded calls by
using Coverage, Forward, or Follow Me.
(You hear ringing at the extension you are
calling.)
• Telephones that have Privacy in use. (You
hear a fast busy signal.)
• Telephones that are being programmed.
(You hear ringing at the extension you are
calling.)
• Telephones in the process of dialing. (You
hear a fast busy signal.)
To use:
Press the programmed
Barge-In
button,
OR
Press the
Feature
button and select
Barge In
[
Barge].
Callback & Line Request␣
Your system has two features that you can use
when an outside line or extension is busy.
These features give you access to the line or
extension when it becomes available.
On phones with
SA
buttons, use Callback to
reach:
• Busy outside lines on
SA
buttons, when
you dial the dial-out code and hear the
fast busy signal.
• Busy extensions, when you dial and hear
the busy signal.
On phones with
ICOM
buttons, use:
• Line Request to reach a busy outside line
when you lift the handset or press the
Speaker
button and do not hear dial
tone.
• Callback for busy extensions.
To use Callback when you hear the busy
(extension) or fast busy (outside line) signal:
1. Press the programmed
Callback
button,
OR
Press the
Feature
button and dial
55
.
2. If you are trying to reach an outside line,
dial the outside telephone number.
3. After you hear five short beeps, hang up.
When the line or extension is free, you hear
a long ring and three short rings.
4. Lift the handset or press the
Speaker
button. You hear dial tone, and the system
dials the call.
To cancel a Callback request:
1. Press the same line button you pressed
when you tried to make the call. (The line
will have a flashing green light.)
2. Lift the handset and press the
Drop
button.
3. Press the same line button again.
To use Line Request:
1. When outside lines are busy, hang up and
press the line button you want to use. Do
not lift the handset or press the
Speaker
button.
2. When a line is available, the phone beeps.
Lift the handset or press the
Speaker
button.
3. Dial the outside number.
Often-Used Features