Lucent Technologies CentreVu Supervisor, Installation And Getting Started Manual

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CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Report Menu Bar
7-19
Change
Agent
Splits/Skills If the current ACD supports Expert Agent Selection (EAS),
this menu item reads Change Agent Skills; otherwise, it
reads Change Agent Splits.
This menu item is enabled only when the selected table cell
in a report is an agent name or agent login ID; otherwise, it
is disabled. If you do not have write permission for Agent
Administration, then this menu item is not shown.
This action opens the Change Agent Skills window (EAS)
or Change Agent Split Assignments window (non-EAS) for
the selected agent. You can then modify the split/skill
assignments for the agent.
For information on changing agent splits/skills, see the
appropriate chapter in the CentreVu
®
CMS R3V8
Administration (585-210-910) document.
Menu Item Action