Lucent Technologies CentreVu Supervisor, Installation And Getting Started Manual

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CentreVu Supervisor Version 8 Installation and Getting Started
Getting Started with CentreVu Supervisor
Exploring the CentreVu Supervisor Controller
5-31
Call Center
Administration When you select Call Center Administration from the
Commands menu or select the Call Center button on
the toolbar, the Call Center selector window opens.
You will see the following tabs to choose from:
●
Operations
●
Reports
From the Call Center command, you can view, add,
delete, or modify call work codes, change VDN skill
preferences, setup split/skill and VDN call profiles, and
make trunk and VDN group assignments.
Report Wizard When you select Report Wizard form the Commands or
select the Report Wizard button, the CentreVu
Supervisor Report Wizard window appears. The wizard
provides instructional help that guides you through a
series of tasks that create a new customized report.
Report Wizard is a supplement to Report Designer.
For more information about the Report Designer, see
the CentreVu
®
Report Designer Version 8 User Guide
(585-210-930), or select Help in any Report Designer
or Report Wizard window.