Lucent Technologies CentreVu Supervisor, Installation And Getting Started Manual

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CentreVu Supervisor Version 8 Installation and Getting Started
Getting Started with CentreVu Supervisor
Exploring the CentreVu Supervisor Controller
5-30
Dictionary When you select Dictionary from the Commands menu or
select the Dictionary button on the toolbar, the Dictionary
selector window opens. You will see the following tabs to
choose from:
●
Operations
●
Reports.
From the Dictionary command, you can assign names to
splits/skills, trunk groups, call work codes, reason codes,
ACDs, VDNs and vectors, enter and edit agent names and
agent groups, view and define CMS database items and
calculations, and modify split/skill and trunk string values.
Exceptions When you select Exceptions from the Commands menu or
select the Exceptions button on the toolbar, the Exceptions
selector window opens. You will see the following tabs to
choose from:
●
Operations
●
Reports.
From the Exceptions command, you can administer timing
or counting-based thresholds for exceptions and report on
those exceptions.
Agent
Administration When you select Agent Administration from the
Commands menu or select the Agent Administration
button on the toolbar, the Agent Administration
selector window opens. You will see the following tabs
to choose from:
●
Operations
●
Reports.
From the Agent Administration command, you can
view, add, delete, or modify Agent-related parameters
on the switch, such as Change Agent Skills.