Lucent Technologies CentreVu Report Designer, User Manual

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Edit | Inputs CentreVu Report Designer Version 8 User Guide
Adding Input Fields to the Input Window
6-5
Location ID A location ID can be assigned to either an agent
or to a trunk equipment location. For an agent, the
location ID is actually assigned to the agent’s
terminal, and is associated with the
DEFINITY
®
port network to which the terminal is assigned.
Agent location IDs are available only for reports
for agents who are currently logged in. Agent
location ID is part of the Agent Site Tracking
feature.
Trunk location IDs are assigned to the trunk
equipment location, and are associated with the
DEFINITY port network location. Trunk equipment
location ID is part of the Multi-Locations feature
on
DEFINITY.
Location IDs are between 1 and 44 characters.
Login ID A login ID of one to nine digits (as administered
for System 75/Generic 1/Generic 3) or four digits
(as administered for System 85/Generic 2).
Number A number, which may include digits to the right of
the decimal point. This type applies if your
variable field asks for specific values about ACD
performance (for example, number of ACD calls
or percent within service level).
Split/Skill A split/skill number or name.
String A character string. Select this type only if one of
the following is true:
1. Your variable field is linked to a custom
database item that you identify in
INFORMIX
*
as a
CHAR column.
2. Your variable field is linked to a standard
database item that is a CHAR column, AND you
want to allow the user to do pattern searching
when running the report. See the following section
in this chapter, “Input Fields That Allow Pattern
Matching.”
For this type of
input:
The user must enter the following information: