Lucent Technologies CentreVu CMS Administration, User Manual

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Task: naming your call center entities in the Dictionary CentreVu CMS Administration
Viewing, adding, or changing logout reason code names
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Viewing, adding, or changing logout reason code names
Overview Logout reason codes enable an agent to give the reason for logging out,
such as training or the end of a shift.
You can add, change, or view logout reason codes and their names.
These names display in the standard agent login/logout and agent trace
historical reports.
Prerequisites
Note that:
• Logout reason codes are single digits, zero through nine. A zero is
used when the system logs an agent out or if the agent does not
specify a code. You can change the assigned default name.
• Logout reason code names can be up to 20 characters long.
• To use logout reason codes, your switch must have EAS.
Steps
.... ..... ...... ...... ...... ...... ...... ...... ..... ...... ...... ...... ...... ...... ..... ...... ...... ...... ...... ...... ...... ..... ... ...... ...... ...... ...... ...... ..... ...... .
1 From the controller window, select Commands | Dictionary or select
Dictionary on the toolbar.
The Dictionary selector window opens.
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2
Select Operations | Logout Reason Codes.
The Logout Reason Codes input window opens.