Task: naming your call center entities in the Dictionary
CentreVu CMS Administration
Viewing, adding, or creating calculations
3-27
The Calculations input window opens.
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3
In the Calculation name field, type the name of the calculation that you
want to view, add to the database, change, or delete.
If you are creating your own calculation, use lowercase letters in the
name to distinguish it from standard calculations.
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4
In the Calculation field, type the formula for the calculation. For
example, the formula for the agent calculation “Average ACD Talk
Time” is ACDTIME/ACDCALLS.
Calculations can include:
•
Spaces
•
Database items (for example, ACDCALLS for ACD calls)
•
Constants
•
Calculation (the maximum nesting level is 3)
•
Calculation names (you can have as many as needed)
•
The following arithmetic operators: + (add); – (subtract); *
(multiply); / (divide); ( ) (precedents, as in standard mathematical
operations)
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5
If you want a description of the item, type it in the Description field.
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