Lucent Technologies CentreVu CMS Administration, User Manual

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Task: naming your call center entities in the Dictionary CentreVu CMS Administration
Viewing, adding, or creating calculations
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Viewing, adding, or creating calculations
Overview Calculation names are abbreviated names for calculations that are used
to create reports. You can view or change standard calculations or
create your own custom calculations to use in custom reports. The
calculations for standard reports are already in the Dictionary.
Prerequisites Note that:
• Reports will not run if you embed calculations within calculations
to more than three levels deep.
• You cannot delete standard calculations.
• Identify your own calculations in all lowercase letters to
distinguish them from the standard
CentreVu
CMS calculations,
which are in all uppercase letters.
• You may adversely affect standard reports if you change a
standard
CentreVu
CMS calculation. Reports will probably run,
but the results may be different from those expected.
• Reports will not run if you create calculations that reference each
other in a circular fashion.
Steps
.... ..... ...... ...... ...... ...... ...... ...... ..... ...... ...... ...... ...... ...... ..... ...... ...... ...... ...... ...... ...... ..... ... ...... ...... ...... ...... ...... ..... ...... .
1
From the controller window, select Commands | Dictionary or select
Dictionary on the toolbar.
The Dictionary selector window opens.
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2
Select Operations | Calculations.