Task: maintaining CentreVu® CMS
CentreVu CMS Administration
Using the maintenance error log
11-32
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3
In the ACD field, type or select the name or number of the ACD for
which you want to view the maintenance error log.
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4
In the Error codes field, type unique identifiers for each error. This
allows you to refer to a specific error when dealing with Call Center
Services personnel or your own departmental personnel. This field is
used to filter the output so you can create a report with only those errors
you need. If you leave the field blank, all errors are displayed.
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5
In the Severity field, select the severity of the error for which you want
to create a report:
•
ALARM could cause the system to crash or fail. You must work
with Lucent Services to avoid the possibility of system failure.
•
ERROR needs immediate action — for example, a backup may
not be working properly.
•
INFO does not need immediate action but is listed either to let you
know that some aspect of the system is not operating correctly or
to indicate the status of an operation—for example, “Successful.”
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6
In the Dates field, type or select the dates for which you want to run the
report or click the Browse button. Use the MM/DD/YY format to type
the dates.
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7
Under Destination, select the View Report on Screen check box or the
Print Report on check box.
E
N D
O F
S T E P S
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Reference
•
If
CentreVu
CMS is down when a data summarizing timetable or
a script is scheduled to run, an error message directs you to do a
manual archive from the Data Summarizing window.
•
The results of daily, weekly, and monthly data summaries are
written to the maintenance error log. You can use the log to see
when the summaries ran and whether or not they were successful.
Summary of Contents for CentreVu CMS Administration
Page 1: ...585 210 910 Comcode 108501743 Issue 1 November 1999 CentreVu CMS Administration...
Page 12: ...About this information product CentreVu CMS Administration xii...
Page 148: ...Task automating your activities with scripting CentreVu CMS Administration Task reference 5 16...
Page 382: ...Task learning and using Solaris CentreVu CMS Administration Restore files in Solaris 12 12...
