Task: startup and exit
CentreVu CMS Administration
Task reference: CentreVu CMS training classes
1-23
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Task reference:
CentreVu
CMS training classes
Training included with
software
Training for one person on
CentreVu
CMS administration and custom
reports is included with the price of the
CentreVu
CMS software. (The
price is not for each ACD). Your Lucent Technologies project manager
should call 800-255-8988 to schedule the appropriate classes for you.
For training outside the United States, contact your local Lucent
distributor or representative.
Available courses
Call 800-255-8988 for a list of available
CentreVu
CMS training
courses.
Entitlement training is moving from instructor-led training to distance
learning throughout 2000. See Document 300 for current entitlement
offers. Document 300 can be found at http://training.gbcset.lucent.com,
select Customer Training, On-Line Materials, Summary of Training
Seats, Document 300.
Use price element codes (PECs) only if you are enrolling people in
addition to the person who receives training at no charge.
Upgrade training
If you are upgrading from
CentreVu
CMS Release 2, one person is
entitled to enroll in an administration course. Additional people may
enroll at their own expense. One or more people may enroll in
additional courses at their own expense.
Other
CentreVu CMS training
You may benefit by taking further courses (at additional charge) in the
following subject areas:
•
Traffic theory/data analysis
•
Host computer administration
•
Switch administration
•
CentreVu
Advocate
You automatically receive the following Individualized Learning
Programs (booklets) after one of your call center's employees is
enrolled in the
CentreVu
CMS administration course:
•
ACD fundamentals
•
Call Vectoring and EAS basics
Summary of Contents for CentreVu CMS Administration
Page 1: ...585 210 910 Comcode 108501743 Issue 1 November 1999 CentreVu CMS Administration...
Page 12: ...About this information product CentreVu CMS Administration xii...
Page 148: ...Task automating your activities with scripting CentreVu CMS Administration Task reference 5 16...
Page 382: ...Task learning and using Solaris CentreVu CMS Administration Restore files in Solaris 12 12...
