Lucent Technologies CentreVu CMS Administration, User Manual

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Task: administering exceptions CentreVu CMS Administration
Running a split/skill exceptions report
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Running a split/skill exceptions report
Overview Use the split/skill exceptions report to see exceptions made in the past
for the splits/skills you select for the report. For each split/skill
exception, the report shows the time and type of exception.
Prerequisites
To run a split/skill exceptions report:
• The check box for the exception you want in the Exceptions field
of the Split/Skill Exceptions window must be selected for the
reporting time period you choose.
• Exceptions must have occurred for the exception type you want
the report to cover.
Steps
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1 From the controller window, select Tools | Commands | Exceptions.
The Exceptions selector window opens.
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2
In the ACD box, select the ACD for which you want to run the report.
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3 Select Reports | Split/Skill Exceptions.