Lucent Technologies CentreVu CMS Administration, User Manual

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Task: administering exceptions CentreVu CMS Administration
Running a data collection report
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Running a data collection report
Overview Use the data collection report to see any event that affects data
collection. This includes starting or stopping data collection, resetting
the clock, and session (link) down.
Prerequisites
To run a data collection report:
• Exceptions must have occurred for the exception type you want
the report to cover.
• You must have exceptions permission for the ACD to be notified
of a link-down exception.
Steps
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1
From the controller window, select Tools | Commands | Exceptions.
The Exceptions selector window opens.
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2
In the ACD box, select the ACD for which you want to run the report.
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3
Select Reports | Data Collection Exceptions.
The Data Collection Exceptions input window opens.