Task: administering exceptions
CentreVu CMS Administration
Administering split/skill exceptions
8-13
...........................................................................................................................................................................
5
In the Active field, make each exception type active by selecting the
check box or inactive by leaving the check box blank.
...........................................................................................................................................................................
6
In the Time Limit field, set the time limit in seconds for exception types
that use a time limit (this can be a zero default). This field is required
even if the Active check box is not selected.
...........................................................................................................................................................................
7
In the Threshold field, type a number from 0 to 999 for each active
exception type. This sets the limit on acceptable occurrences; any
occurrences beyond this number generate an exception (this can be a
zero default). This field is required even if the Active check box is not
selected.
...........................................................................................................................................................................
8
To set thresholds for each exception type, follow the steps in the table
below.
E
N D
O F
S T E P S
...........................................................................................................................................................................
Exception type thresholds
In this field...
Type this value...
Time call has
waited in queue
The total acceptable time any call in queue
remains unanswered before an occurrence is
counted against the threshold limit.
Number calls
waiting
The maximum number of calls waiting in queue
at any one time.
Number calls
abandoned
The total number of acceptable abandoned calls.
This exception cannot trigger more than once
within an interval.
Average speed of
answer (seconds)
The time counted (in seconds) against threshold
limit when the average speed of answer for the
split or skill is longer than the limit administered.
This exception cannot trigger more than once
within an interval.
Summary of Contents for CentreVu CMS Administration
Page 1: ...585 210 910 Comcode 108501743 Issue 1 November 1999 CentreVu CMS Administration...
Page 12: ...About this information product CentreVu CMS Administration xii...
Page 148: ...Task automating your activities with scripting CentreVu CMS Administration Task reference 5 16...
Page 382: ...Task learning and using Solaris CentreVu CMS Administration Restore files in Solaris 12 12...
