Task: administering exceptions
CentreVu CMS Administration
8-2
Prerequisites
•
You can administer exceptions and generate reports for VDNs and
vectors if your company has purchased Call Vectoring.
•
You can administer exceptions and generate reports for skills if
your company has purchased EAS.
Permissions
These permissions apply to administering exceptions. See “Task:
assigning user permissions” for more information.
•
To set up or change checking for exceptions, you need write
permission for the Exceptions command.
•
To be notified of an exception for an entity, you need exceptions
permission for that particular split or skill, trunk group, VDN,
vector, or ACD. To see the exceptions in the real-time exceptions
log, you also need exceptions permission for that entity.
•
If you have multiple ACDs, to be notified of an exception for an
ACD you need permission for each ACD. To be notified of an
exception for that element and to see exceptions in the real-time
exceptions log, you also need permission for a particular split or
skill, trunk group, VDN, or vector for the ACD.
•
If you have exceptions permission to a given entity but have no
permission for Exceptions, you are notified when exceptions
occur but you cannot view the exceptions log or any exception
reports.
•
To be notified of a malicious call exception, you need exception
permission for the appropriate split or skill.
•
To use the exceptions action, you need read or read/write
permission for the Exceptions command. To be notified when
limits for ACDs, splits/skills, trunk groups, VDNs, or vectors are
exceeded, you need exceptions notification permission for these
items. If you have more than 2,000 measured VDNs authorized,
permissions checking for VDN exceptions administration will be
turned off.
•
For a report to display data, you need read permission for the ACD
and for the split/skill, trunk group, VDN, or vector. For example,
if you have read permission for splits 1, 2, and 4, and you try to
run a report on splits 1, 4, and 5, you receive data for splits 1 and
4. You do not receive data for split 5 because you do not have read
permission for that split. VDN permissions checking is disabled
when more than 2000 VDNs are authorized.
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