Lucent Technologies CentreVu CMS Administration, User Manual

Page: 116 / 456

Task: naming your call center entities in the Dictionary CentreVu CMS Administration
Viewing, adding, deleting, or changing VDN names
3-60
............................................................................................................................................................................................................................................................
Viewing, adding, deleting, or changing VDN names
Overview You can assign names to VDNs so that names instead of numbers
appear on VDN reports and VDN administration windows. Your VDN
names should reflect the configuration of your ACD and convey one or
more of the following:
• The VDN's purpose (for example, sales or customer service)
• The VDN destination vector (for example, FBusy-Nat.Accts)
• The trunk groups assigned to the VDN (for example, WATS 800-
331-1111).
Select Find one or List all to list the VDNs that have already been
assigned names. To get a list of VDNs that you can name, run the
vector configuration report.
Prerequisites
Note that:
• The VDNs window is available only if your company has
purchased the Call Vectoring feature.
• VDNs must be created on the switch and assigned for
measurement via
CentreVu
CMS.
• Permissions checking for VDNs in Dictionary is turned off if more
than 2,000 measured VDNs are authorized.
Steps
.... ..... ...... ...... ...... ...... ...... ...... ..... ...... ...... ...... ...... ...... ..... ...... ...... ...... ...... ...... ...... ..... ... ...... ...... ...... ...... ...... ..... ...... .
1
From the controller window, select Commands | Dictionary or select
Dictionary on the toolbar.
The Dictionary selector window opens.
...........................................................................................................................................................................
2 Select Operations | VDNs.