Task: naming your call center entities in the Dictionary
CentreVu CMS Administration
Viewing or changing trunk string values
3-57
The Trunk String Values input window opens.
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3
To change any of the trunk state default names, type the new descriptive
word next to any of the following:
•
IDLE — the trunk is waiting for a call.
•
SEIZED — a call is holding the trunk, either incoming or
outgoing.
•
QUEUED — an ACD call has seized the trunk and is queued to a
split or skill waiting for an agent to become available.
•
CONN — the caller and an agent are connected on a call.
•
DABN — the caller has abandoned the call.
•
FBUSY — the caller gets a forced busy signal.
•
FDISC — the caller gets a forced disconnect.
•
HOLD — the agent has put the caller on hold.
Summary of Contents for CentreVu CMS Administration
Page 1: ...585 210 910 Comcode 108501743 Issue 1 November 1999 CentreVu CMS Administration...
Page 12: ...About this information product CentreVu CMS Administration xii...
Page 148: ...Task automating your activities with scripting CentreVu CMS Administration Task reference 5 16...
Page 382: ...Task learning and using Solaris CentreVu CMS Administration Restore files in Solaris 12 12...
