Custom CentreVu
®
Advocate Solutions
CentreVu® Advocate Release 8 User Guide
Overview
2-1
2 Custom
CentreVu
®
Advocate Solutions
Overview
2
This chapter gives guidelines on administering solutions to work together in
the call center environment. This chapter includes the following topics:
●
Understanding Call and Agent Selection
●
Planning Your Call Center—
CentreVu Advocate Using Expert Agent
Selection (EAS)
— Administering agents in separate organizations
— Administering agents within an organization
●
Getting the Most From Your Call Center
— For Best Performance
— Matching Features to Goals Table
●
Combining
CentreVu Advocate Solutions to Meet Call Center Needs
— Business Objectives
— Combining Solutions Table.
The Combining Solutions table graphically presents which
CentreVu
Advocate/EAS call center solutions work well together to support specific call
center goals and which do not, along with guidelines for administering
solutions to best enhance your call center business.
Additional
Information
2
For additional information on administering your call center, see the
CentreVu
®
CMS R3V8 Administration document (585-210-910).
