CentreVu
®
Advocate Database Items and Calculations
CentreVu® Advocate Release 8 User Guide
Agent Login/Logout Database Items
13-19
Agent Login/Logout Database Items
0
Introduction
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The Agent Login/Logout database item descriptions are historical items
specific to the Agent Login/Logout (
haglog
) table. The indexes are
SPLIT and ROW_DATE.
Agent
Login/Logout
Database Items
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The following historical agent login/logout database items have been
added or modified to support
CentreVu Advocate.
Database Item
Description
PREFERENCE
The agent’s call handling preference. Values are NEED (greatest need)
LVL (skill level), and PCNT (percent allocation).
Requires a
DEFINITY ECS R5 or R6 or later with EAS. PCNT is only
available on the ECS R6 or later.
SKLEVEL
Indicates the agent’s skill level (1-16) for a normal skill or reserve level (1 or
2) for a reserve skill. This SKLEVEL applies to LOGONSKILL.
Requires a
DEFINITY ECS R5 or R6 or later with EAS. Reserve levels are
only available on the ECS R6 or later.
SKLEVEL2-20
Indicates the agent’s skill level (1-16) for a normal skill or reserve level (1 or
2) for a reserve skill. This SKLEVEL2-20 applies to LOGONSKILL2-20.
Requires a
DEFINITY ECS R5 or R6 or later with EAS. Reserve levels are
only available on the ECS R6 or later.
SKPERCENT
The agent’s percent allocation for LOGONSKILL.
Requires a
DEFINITY ECS R6 or later with EAS.
SKPERCENT2-20
The agent’s percent allocation for LOGONSKILL2-20.
Requires a
DEFINITY ECS R6 or later with EAS.
