Administer CentreVu
®
Advocate through CentreVu
®
Supervisor
CentreVu® Advocate Release 8 User Guide
Call Center Administration
12-12
Call Center Administration
0
Acceptable Service Levels for a skill may be administered through
CentreVu Supervisor, using the Split/Skill Call Profile Setup dialog box.
As with agent login IDs and agent groups, initial skill (hunt group)
administration must happen on the
DEFINITY ECS (see Chapter 11,
“Administering
CentreVu
®
Advocate on
DEFINITY
®
ECS” for more
information on hunt groups).
Set Acceptable
Service Levels
0
Acceptable Service Levels for a skill may be administered for exiting
skills through
CentreVu Supervisor. New skills must be initially
administered on the
DEFINITY ECS.
Split/Skill Call
Profile Setup
Dialog Box
0
Use the Split/Skill Call Profile Setup dialog box to specify an acceptable
service level for calls to wait in queue before being answered and to
define the service level increments for splits/skills. The window is
accessed from the Commands Controller item, on the Call Center
Administration tab.
