Administer CentreVu
®
Advocate through CentreVu
®
Supervisor
CentreVu® Advocate Release 8 User Guide
Agent Administration
12-9
Options
0
Once the agent list is open for a skill, you may add or reassign agents
using one of the following two options:
●
Select an agent or agents form the list. Click the right mouse button
and select Add Agents to Skill. The Add Agents to Skill dialog box
displays. proceed with step 5, above.
●
Open an agent list for the skill to which you want to add agents.
Select the agent or agents from the original skill’s agent list and drag
and drop the agents into the new skill using the mouse.
Remove Agents
from Skill
0
Agents can be removed from a skill by using the Remove Agents from
Skill dialog box, accessed from the Multi-Agent Skill Change dialog box.
You cannot use this procedure to remove multiple agents from a skill if
those agents have a call handling preference of Percent Allocation.
Doing so would also remove the administered percentages.
1. Select Skills: Skill List. The Skill List dialog box will display.
2. Select a skill that has agents assigned to it who you want to remove
from the skill.
3. Select the agents to remove from the skill by using Ctrl, click or
Shift, click to select multiple agents.
4. Select Agents: Remove Agents from Skill. The Remove Agents
from Skill dialog box will display.
5. Select OK to remove the agents from the skill, or Script to save the
procedure as a script.
Option
0
Once the agent list is open for a skill, you may remove agents from the
skill by selecting an agent or agents from the list, clicking the right mouse
button, and selecting Remove Agents from Skill. The Remove Agents
from Skill dialog box will display. Proceed with step #5, above.
NOTE:
