Administer CentreVu
®
Advocate through CentreVu
®
Supervisor
CentreVu® Advocate Release 8 User Guide
Agent Administration
12-8
Add Agents to Skill
0
Agents are added to a skill by using the Add Agents to Skill dialog box,
accessed from the Multi-Agent Skill Change dialog box.
You cannot use this procedure to add multiple agents to a skill if those
agents have a call handling preference of Percent Allocation. Doing so
would remove the administered percentages.
1. Select Skills: Skill List. The Skill List dialog box will display.
2. Select a skill that has agents assigned to it who you want to assign
to another skill.
3. Select the agents to assign to another skill by using Ctrl, click or
Shift, click to select multiple agents.
4. Select Agents: Add Agents to Skill. The Add Agents to Skill dialog
box will display.
5. Select the skill in the Add: To Skill field.
6. Select the Skill Level that the added agents will have for the skill
(1-16, r1, r2).
7. Select OK to accept the skill assignment, or Script to save the
procedure as a script.
NOTE:
