Call Center Solution: Make Average Speed of Answer More Uniform
CentreVu® Advocate Release 8 User Guide
Verifying the Solution Through Reports
7-11
Historical
Split/Skill
Graphical ASA
Daily Report
7
The Split/Skill Graphical ASA Daily report shows the average speed of
answer for one or more splits/skills for each day. See the
CentreVu
®
Supervisor Version 8 Reports document (585-210-929) for information on
report input fields, report generation, and a full description of all report
fields.
Things to Know for
CentreVu
Advocate
7
For
CentreVu Advocate, enter the name(s) or number(s) of the
split(s)/skill(s) you want included in the report, as well as the selected
day. You can enter a name only if it has been previously defined in the
Dictionary subsystem.
Report Example
7
The following report is an example of a Split/Skill Graphical ASA Daily
report.
