Call Center Solution: Automate Agent Moves
CentreVu® Advocate Release 8 User Guide
Verifying the Solution Through Reports
6-23
Report Example
6
The following report is an example of a Reserve2 AUX Agents report.
Report Description
6
This table describes the report fields.
Report Heading
Description
Database Item/ Calculation,
Table Name
Skill:
The name or number of the skill (up to 20
characters) that is selected for this report.
syn(SPLIT)
Reserve2
Agents in AUX
The number of reserve2 agents in AUX.
Requires
DEFINITY ECS R6 or later with
CentreVu Advocate.
R2INAUX
Agent Name
The name of the agent.
syn(LOGID)
Login ID
The Login ID that was used to staff the
EXTENSION. Agents in multiple splits.skills
have one LOGID.
LOGID
Role
Agent’s service role for this skill, as defined in
the Dictionary.
Requires
DEFINITY ECS R6 or later with
CentreVu Advocate.
syn(ROLE)
