Call Center Solution: Automate Agent Moves
CentreVu® Advocate Release 8 User Guide
Verifying the Solution Through Reports
6-15
Input Fields
6
The following table describes the input fields on the real-time Graphical
Active Agents report input window. You must fill in the report input
window to run the report.
Item
Description
Skill:
Fill in the Skill input name or number for which you
want to run the report. You can enter a skill name only
if the name has been defined in the Dictionary.
Refresh Every <#>
Seconds
Enter the number of seconds (3 to 600) to specify
how rapidly
CentreVu CMS should update the report
data.
The default for the Refresh Every <#> Seconds: field
in this window is your assigned minimum refresh rate
plus 15 seconds. To find out what your minimum
refresh rate is, or to change it, check with your
CentreVu CMS administrator.
Enable Report
Thresholds
Check the Enable Report Thresholds option to start
the report with report thresholds running. Uncheck the
option if you do not want to run report thresholds.
Run Minimized
Check the Run Minimized option to run the report in a
minimized window. Uncheck the option to run the
report at full size.
