Call Center Solution: Handle Any Media
CentreVu® Advocate Release 8 User Guide
Verifying the Solution Through Reports
4-14
Input Fields
4
The following table describes the input fields on the real-time Graphical
Staffing Profile report input windows. You must fill in the window to run
the report.
Item
Description
Split/Skill:
Fill in the Skill input name or number for which
you want to run the report. You can enter a
skill name only if the name has been defined
in the Dictionary.
Refresh Every <#>
Seconds
Enter the number of seconds (3 to 600) to
specify how rapidly
CentreVu CMS should
update the report data.
The default for the Refresh Every <#>
Seconds: field in this window is your assigned
minimum refresh rate plus 15 seconds. To find
out what your minimum refresh rate is, or to
change it, check with your
CentreVu CMS
administrator.
Enable Report
Thresholds
Check the Enable Report Thresholds option to
start the report with report thresholds running.
Uncheck the option if you do not want to run
report thresholds.
Run Minimized
Check the Run Minimized option to run the
report in a minimized window. Uncheck the
option to run the report at full size.
