ISDN DEFINITY
Extender 2300EU/2100EU
55
Troubleshooting
Diagnostic
Statistics
Accessing Diagnostic Statistics could be helpful in
determining whether an error has occurred before. For
each error code, a count of the number of occurrences is
kept while the modules power up and are also reset during
this time.
While going online or making a connection with the ISDN
network when leaving COD, the remote phone may display
Connect Error, indicating an ISDN error event occurred.
Errors are displayed as a code number and letter. The letter
represent the severity of the error, increasing in severity
from A to C, as follows.
A: Could occur regularly. A common error that should not
directly impair Extender operation. (For example, out
of sequence ISDN packets.)
B: Should not occur often. (Something has been
unplugged, or if it goes online without the PBX
connected, get a V42 error.)
C: should not occur at all. Probably the result of a
hardware problem (or failure). (For example, Number
of times the DSP communication failed.)
Please see the Error Codes table on the following page.
Continued on the next page…
